HCMA 116 Study Guide 3

pt should be tx the same as MA would want to be tx

which is intrinsic motivation

The 4 p's do not include

what spurs individual to action/rewards for performing a task

From the SWOT analysis which is evaluated external economic forces

A group of employees who stick together during difficult times could be called

what employee behavior is grounds for dismissal w/out warning

which employee management roles require applicants to qualify for bonding

Interviews should be conducted w/out others in office

Ma can play a role in practice branding by

What is the most effective way to increase the # of pts for healthcare

Office problems are often prevented by defining jobs frictions by employees is most common

Which act protect employees against unsafe workplaces

W/out what many businesses fail

which is quality of effective leader/manager

Brochures in office can substitute medical advice

What document lists the order of business in a meeting

How often should staff development meetings be held for compliance

chain of command is wise for MD office

manager doesn't do formal written reprimands 2 employees evidence is not available 2 terminate

person assigned to new employees during probationary period

Pt usually tell provider if they are not receiving good customer service from MA

What can be evaluated by looking @ the job application

which is critical for good communication/ smooth operation of office

What is true regarding healthy employee-employer relationships

exhaustion physical/emotional usually results of prolonged stress

What is an unlawful pre-employment inquiry

word/graphic on a page that takes viewer to another website is

PT expects staff to Tx them with

1st step in developing a plan

office w/more than how many employees should have a person designated as supervisior

what is a strong method of improving employee moral/encouraging outstanding performance

Employees of the office should be involved in promoting the practice

which is traditional probationary period for new employee

Free promotional ideas are rarely effective