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ISS all lecture questions
ISS all lecture questions
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1
Assume that Albert Hijn starts manufacturing chili sauce under its own brand. Which integration strategy is used?
Backward integration
Forward integration
Horizontal integration
Virtual integration
2
checking whether the security measure implemented by the IT department is enough. Which ITG mechanism does the board use
Communication
Decision making structure
Formal process
3
Learning management systems such as Canvas and course registration systems such as OSIRIS are ...
Strategic decision support systems
Market information systems
Inter-organizational systems
Operational support systems
4
Which factor has a significant positive effect on persuading blockers to become allies?
Ingratiation
threats, frequent checking,
appeal to blocker's loyalty and friendship
seeking the aid of others to persuade blockers
5
personal details of around 500000 customers were harvested by the attackers. Which type of IT risk is materialized here
Access risk
Availability risk
Agility risk
Accuracy risk
6
The manager allows to come at will to the company and work from home when needed. To make John Cho a/an .... resource.
Rare
Valuable
Appropriable
Non-mobile
7
Who is responsible for the day-to-day administrative and operational functions of a business?
CFO
COO
CEO
CIO
8
Which IT governance archetype is at the highest level of centralization?
IT monarchy
IT Duopoly
Federal system
Business monarchy
9
Personally information of accounts was leaked. Which type of IT risk is materialized in this case? Multiple answers
Availability risk
Accuracy risk
Access risk
Agility risk
10
Which one is WRONG about Agile Project Management (PM)?
Agile PM considers users knowledgeable about possible IT solutions.
Agile PM is suitable for high exploratory projects.
An Agile approach can easily adjusts itself for changes in requirements.
Agile PM iteratively delivers working products.
11
Which internal factor can diminish (reduce) the value of IT?
poor trading partner resources and business processes,
high competitiveness and heavy regulations in the industry,
not having the complementary non-IT resources
economic downturn and low IT literacy in the country,
12
checking whether the security measures implemented by the IT department is enough." Which ITG role does the board take?
Co-opt
Advise
Monitor
Assimilate
13
"We should try to use cloud-based systems as much as possible" can be categorized under which type of IT decision?
IT principle
IT investment prioritization
Business application needs
IT architecture
14
The following image is a model of Domino’s ... (Domino's website flow)
Business process
Inter-organizational system
Data model
IT process
15
In which IT governance archetype, business unit/line managers are in charge of the IT decision making?
Federal system
IT monarchy
Feudal system
Business monarchy
16
Which chargeback system is the easiest to administer as calculating cost of a service for a BU is easy?
cost recovery- flexible cost pricing
unallocated cost
simple cost allocation
cost recovery- average cost pricing
17
Which criteria is NOT about the customizability of an application to respond future requirements?
Robustness
Open Architecture
Scalability
18
An example for Replicication;
McDonalds
Tilburg University
Apple
19
Which one is not a component of a disclosure decision about a data breach?
What to do (shutdown and rebuild, or build a mirror)
Who is in charge of customer awareness
Medium (call, write, conference call)
Who should be informed
20
At which stage of the hype cycle, conservative companies start investing in the technology?
Trough of Disillusionment
Plateau of Productivity
Slope of Enlightenment
Innovation Trigger
21
What is the correct order of IT value creation?
Impr organ perf > comb of IT and compl non-IT resources > Impr busines perf
Impr business perf > Comb of IT and compl non-IT resouces > Impr organ perf
Comb of IT and compl non-IT resouces > Impr organ perf > impr business perf
Comb of IT and compl non-IT resouces > impr business perf > Impr organ perf
22
Which claim about factors influencing Top Management Team (TMT)'s Trust in the CIO is NOT empirically supported?
Avoiding using IT jargon and using business terminology increases trust.
Frequent informal meetings with the TMT improves trust
Increasing TMT's IT knowledge improves trust via shared cognition of IT.
CIO lid van TMT improves trust via interaction and knowlegde exchange
23
Which business risk of spaghetti systems is low?
No support for real-time market response
Vulnerability to budget cuts
Service outage
Inadequate business controls
24
Which resource of Apple is VRAINN (in the North American market)?
Apple stores all over the world.
Apple's chief design officer, Jony Ive, who made the design of products
Apple's relationship with Corning, manufactures glasses for iPhone scre
Apple's brand.
25
What are the IT principle and technology reference model of IVK?
Geen
Idee
26
Which factor has a direct influence on Top Management Team (TMT)'s Trust in the CIO?
Informal meetings with the TMT
Using shared language
CIO's position in the organization
Increasing TMT's IT knowledge
27
Which factor does NOT significantly influence the IT integration capability of an organization?
IT compatibility
Social integration
Strategic flexibility
Modularity
28
How can we measure Ideated innovation capability of a company? a) number of patents
number of new products and services
number of data analytic applications in a company
number of patents
number of social media applications in a company
29
Anyone can use Amazon Web Service (AWS) for a fee. It is an example of a/an ....
Public Cloud
Dedicated Private Cloud
On-premise Private Cloud
Shared Cloud
30
A unit increase of which antecedent of “shared understanding” results in higher increase in “shared understanding”?
Experiential similarity
Shared language
CIO business knowledge
IS strategic alignment
31
Which power base bestows a person's compliance using logic and convincing power?
Informational power
Coercive power
Expert power
Referent power
32
Which statement in an SLA is NOT foundational?
the expectations from the various parties involved in the contract
service recipient’s expectations at the end of the contract
processes for implementing foreseeable contingencies
service-level and quality targets
33
What strategy do Apple and Motorola follow in the mobile phone market?
Differentiation, Cost leadership
Cost leadership, Cost leadership
Differentiation, Differentiation
Cost leadership, Differentiation
34
What is a
structural hole
number of no ties
number of ties
35
How can an IT department respond to a DDOS attack?
Renaming the web application and databases
Stop responding to the attacking IP addresses
Remove suspicious files
Upgrade the network technology
36
employee tried to enter the 32768th change, and the system crashed. Which type of IT risk is materialized in this case?
Availability risk
Agility risk
Accuracy risk
Access risk
37
A document on .... can include a target application portfolio.
IS strategy
IT stategy
Marketing strategy
Business strategy
38
How does "creating an IT budget committee including BU managers " improve the effectiveness of chargeback systems?
IT cost variability for BUs
BU managers' involvement in IT budgeting
BU managers' power to decide on the quantity and type of IT services
quality of billing information produced by IT
39
Apple store are designed to be similar all over the world. What is Apple stores' operating model?
Diversification
Coordination
Unification
Replication
40
Which crisis customer contact strategy is NOT effective on stock market value of the company?
Image Renewal strategy
Defensive strategy during a natural disaster
Moderation strategy
Accommodative strategy
41
Bill Davies, Former CIO, was sacked due to his problem with management-level communication. He had little .....
leadership competence
IT-business integration competence
business competence
IT competence
42
Which factor has a more powerful influence on the productivity of an employee who is an information worker?
Information diversity
Retention
Social communication
Using social media
43
Knowledge of system development helps CIOs ...
understand the potential benefits, dangers, and limitations of IT
trace and correct faults in the current system.
assist developers in finding the right technology for system development
analyze and design systems
44
Which one is not a dimension of commitment in inter-organizational relationships?
a desire to continue a relationship
achieving mutually-satisfying resolutions of conflicts
a confidence in the stability of the relationship
willingness to investment of capital and effort
45
What is a information rich network?
High in cohesion and few structural holes.
High in cohesion and many structural holes.
Low in cohesion and few structural holes.
Low in cohesion and many structural holes.
46
Which one is not a component of a disclosure decision about a data breach?
What to do (shutdown and rebuild, or build a mirror)
Who is in charge of customer awareness
Medium (call, write, conference call)
Who should be informed
47
As a client you are allowed to use the computers on campus, you cannot install anything. This is:
PaaS
SaaS
IaaS
48
Which one is a method used for identifying tasks whose delay means an overall project delay?
Gant chart
Critical Path Method (CPM)
CMMI
Agile PM
49
Which one is an advantage of a chargeback system?
Profit center-Fixed pricing; handling changes to the service requirement
Profit center-Market-based pricing; ascertaining price
Cost recovery- Standard pricing; control the demand for scarce resources
Cost recovery- Average cost pricing; recovering 100% of the cost
50
Which one is not a business process?
Organizational chart
Order fulfillment
Procurement
Product development
51
The operating model of Coordination means the organization is interested in having ...?
low integration, low standardization
low integration, high standardization
high integration, low standardization
high integration, high standardization
52
Assume that IVK follows operational excellence. Which business process performance measure do you suggest to Jim Ba
Customer satisfaction
Discount effect calculation
Time-to-market for a product
Transaction cost
53
What should be the Operating Model of Tilburg University?
Replication
Unification
Diversification
Coordination
54
What strategy does Apple follow? What are the main attributes of that strategy?
Analyzer, analysis & risk aversion
Analyzer, futurity & risk aversion
Prospector, aggressiveness & proactiveness
Prospector, futurity & risk aversion
55
Claiming that the data breach occurred due to third-party is an example of a ..... crisis customer contact strategy.
Image renewal
Moderation
Accommodative
Defensive
56
Facebook bought Instagram. What was Facebook’s IT integration strategy?
Consolidation
Co-existence
Transformation
Combination
57
Which step of de-escalation process requires a scapegoat?
Implementing an Exit Strategy
Searching for Alternative Course of Action
Problem Recognition
Re-examination of Prior Course of Action
58
Reducing the cost of designing new products/services fits which value discipline better?
None
Customer intimacy
Operational excellence
Product leadership
