socioeconomic view is that man's social responsibility goes beyond making profits to include

protecting and improving society's welfare

The final step in strategic planning answers the question, ________

how effective have our strategies been?

In successful organizations, ________.

high efficiency and high effectiveness go hand and hand

Which of the following most accurately reflects the diff between strong and weak cultures?

deeply shared and widely held values

External environment refers to …

factors & forces outside the org that affect the org's perf.

A manager's success is typically …

dependent on others' work performance

stakeholder approach of dealing with environmental issues, the organization chooses to respond.

demands made by multiple stakeholders

What is the first step in a typical MBO program?

The orgs overall obj and strats are formulated by top man.

The four contingency variables for a organizational structure are

strategy, size, degree of uncertainty, technology

A well-designed goal should be ________.

written in terms of outcomes rather than actions

The universality of management means...

managers are needed in all organizations

Which of the following is a basic definition of ethics?

rules or principles that define right and wrong conduct

One general conclusion that surfaces from leadership research is that ________.

effective leaders do not use any single style

When considering ethics in an international context, it is important to know that…

social & cultural differences determine acceptable behavior

Planning is often called the primary management function because it ________.

establishes the basis for all the other functions

Leadership is ________

the process of infl a group toward the achievement of goals

An organization is described as …

having purpose, structure and people

Planning gives direction, reduces the impact of change, minimizes waste and redundancy, and __.

sets the standards used in controlling

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Management Final Review

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Questions 85

Answers

1
In a global marketplace ________
the entire world is a marketplace
all of the above
national borders are irrelevant
the potential for organizations to grow expands dramatically
2
The first step in the control process is
measuring actual performance
comparing actual performance against standards
setting standards
taking managerial action
3
Strategic plans include the formulation of goals, whereas operational plans define ways to ___.
provide the most efficient methods of production
maximize the organization's profits
achieve the goals
4
Functional departmentalization groups jobs by ________.
type of customer they serve
tasks they perform
territories they serve
5
The culture of an organization is analogous to an individual’s …
motivation
ability
skills
personality
6
socioeconomic view is that man's social responsibility goes beyond making profits to include
minimizing the welfare of society in exchange for profits
protecting and improving society's welfare
placing members of society on welfare
7
What is the final step in the management process?
planning
leading
controlling
organizing
8
The final step in strategic planning answers the question, ________
how much money have we lost
how effective have our strategies been?
what business have we been in
what business should we have been in
9
In successful organizations, ________.
low efficiency and high effectiveness go hand and hand
high efficiency and high effectiveness go hand and hand
high efficiency and low effectiveness go hand and hand
10
In the 3rd step how many courses of actions can they choose from
4
5
2
3
11
leader gives the group complete freedom to make decisions and complete the work in whatever ?
cultural style
democratic style
laissez-faire style
autocratic style
12
Mans with an ethnocentric att. would not trust foreign empls with key decisions or technology.
true
false
13
The control process has how many steps?
5
8
4
3
14
Which of the following most accurately reflects the diff between strong and weak cultures?
weak cultures are found in most orgs
deeply shared and widely held values
15
External environment refers to …
forces outside the org. that limit the orgs performance
factors & forces outside the org that affect the org's perf.
16
A manager's success is typically …
how closely the manager supervises the employees
dependent on how hard the manager works
dependent on others' work performance
17
Culture is the shared values, and ways of doing things that influence the way members behave.
no
yes
18
_______ planning dominates managers' planning efforts at lower levels of the organization.
functional
operational
tactical
stategic
19
is defined as a business firm's obligation, beyond that required by law and economics
social responsibility
values based management
Social obligation
social screening
20
stakeholder approach of dealing with environmental issues, the organization chooses to respond.
demands made by multiple stakeholders
multiple demands made by social stakeholders
the demands made by governmental stakeholders
21
Stakeholder is anyone affected by the companies decisions or actions.
false
true
22
Organizing is the process of arranging and structuring work to accomplish organizational goals.
False
True
23
In des the degree to which tasks in an org are divided into separate jobs, mang use the term
departmentalization
chain of command
span of control
work specialization
24
Which is the type of power a peep has b/c of his position in the formal org hierarchy?
legitimate power
coercive power
reward power
25
What is the first step in a typical MBO program?
Action plans are specified and agreed upon by managers/ emp.
The orgs overall obj and strats are formulated by top man.
26
take-charge bus. exec who can overcome any obstacle in carrying out the org's objectives.
systems
omnipotent
functional
symbolic
27
The four contingency variables for a organizational structure are
intenisty of comp
strategy, size, degree of uncertainty, technology
history
leadership
28
A well-designed goal should be ________.
short and very specific about expected outcomes
identifiable to even the first-line supervisors
specific and within a manageable time frame
written in terms of outcomes rather than actions
29
The universality of management means...
managers are needed in all organizations
only for-profit organizations need managers
only large complex organizations need managers
30
Americans tend to suffer from parochialism
true
false
31
Which of the following phrases is associated with the definition of organizational culture?
shared meaning
diversity of thought
individual response
explicit directions
32
authority that goes from upper levels of management to the lowest levels of the organization is
responsibility factor
chain of command
unity of command
33
morals values residing in maintaining the conventional order and expectations of others
principled
arrival
conventional
preconventional
34
Which of the following lead styles describes a leader who provides little direction or support?
telling
participating
selling
delegating
35
Which of the following is a basic definition of ethics?
rules or principles that define right and wrong conduct
moral guidelines for behavior
rules for acknowledging the spirit of the law
36
Departmentalization based on ______ groups' jobs is based on the territory or physical location
geographic
functional
product
matrix
37
a high task-low relationship situation calls for the ________ leadership style.
participating
selling
delegating
telling
38
Internal constraints that restrict a manager's decision options …
exist only to a certain extent
don not exist
exist within every org
39
One general conclusion that surfaces from leadership research is that ________.
a high/high style always works
effective leaders do not use any single style
leaders always make good team leaders
40
When considering ethics in an international context, it is important to know that…
it is always safe to behave in a socially responsive manner
social & cultural differences determine acceptable behavior
41
What corrects problems at once to get performance back on track?
basic corrective action
standard revision
immediate corrective action
range or variance
42
Management is the process of p, o, l, and c resources in order to achieve goals eff. & eff.
False
True
43
Planning is often called the primary management function because it ________.
offers some basis for future decision making
sets the tone for the organizational culture
establishes the basis for all the other functions
creates the vision for the org. members to work toward
44
Leadership is ________
the skill that all managers have
the process of infl a group toward the achievement of goals
a group that achieves goals
45
_______ and ________ are outcomes from a study of the external environment.
opportunities, threats
strengths, weaknesses
threats, weaknesses
weights, measures
46
The fact that your plan covers 3 suggests that your plan is most consistent with ...
strategic
operational
mediem term
specific
47
An organization is described as …
having purpose, structure and goals
having people, managers and structure
having purpose, structure and people
48
Planning gives direction, reduces the impact of change, minimizes waste and redundancy, and __.
sets the standards used in controlling
establishes the workloads for each of the departments
sets the basis used for promotion of individuals w/i the org
eliminates departments that are not needed within the plan
49
What is a strat design for how a co. intends to profit from strats, work pros, and work act?
competitive model
business model
strategic business model
strategic model
50
To clarify how the overall goals are to be achieved, you will have to develop a(n) ________.
operational plan
specific plan
directional plan
51
On what basis are jobs grouped in order to accomplish organizational goals?
departmentalization
centralization
formalization
52
involve employees in decision making, delegate authority, encourage participation in deciding
democratic
autocratic
cultural
53
The omnipotent view of management states that …
mang are directly responsible for an orgs success or failure
the top manager is the only person in charge
54
Early leadership trait research identified 8 traits. Three of them are…
drive/determination, self-confidence and intelligence
masculine qualities, agile and trustworthy
self confidence, openness and trustworthy
55
Controlling is the process of monitoring and taking actions to correct deviations.
false
true
56
The three original partners of NAFTA are the United States, Canada, and Mexico.
false
true
57
Persons who are able to influence others and who possess managerial authority are termed ______
managers
visionaries
organizers
leaders
58
________ was named the father of scientific management.
Fredrick Taylor
Henri Fayol
59
The third step in strategic management is related to analysis of ________.
the external env.
the internal env.
time pressures involved in serving the customers
the alternatives to firm faces
60
Which of the following lead styles describes a leader who provides b direction and support?
telling
participating
selling
delegating
61
number of subordinates that report to a manage
responsibility factor
unity of command
authorized line of responsibility
span of control
62
The degree to which jobs are standardized and guided by rules and procedures is called _______.
decentralization
formalization
work specialization
63
The ________ theory is a contingency theory that focuses on followers' readiness
active leadership
consideration leadership
situational leadership
passive leadership
64
when mans decide on their own to $ their org's resources for the "social good," they are
adding to the costs of doing business
following governmental regulations
helping make society a better place for everyone to live
contributing social benefits in the name of goodwill
65
________ is concerned with the means of getting things done, ________is concerned with the ends
effectiveness; goal attainment
efficiency; effectiveness
goal attainment; efficiency
effectiveness; efficiency
66
Leading is the process of influencing others and achieving goals.
false
true
67
A deliberate arrangement of people to accomplish some specific purpose is ________.
a structure
a process
an organization
an assembly operation
68
Which of the following reps the 2 views of managerial impact on the success/failure of the org?
omnipotent and symbolic
reflective and interactive
omnipotent and reflective
symbolic and interactive
69
To succeed in a global marketplace, managers must _____
constantly dev. new strat to maintain their parochial views
expect comp. to suddenly appear at any time from any place
70
What is defined as the acceptable parameters of variance b/w actual performance and the stan?
performance
range of variance
productivity
basic corrective action
71
Which of the following statements regarding managers in today's world is accurate?
They can be found exclusively in for-profit organizations.
relationship between employees and their direct supervisors.
Their age range is limited to between 30 and 65.
They are found only in large corporations.
72
The degree to which decision making is confined at 1 or at or near the top in an org is
unity o command
chain of command
centralization
span of control
73
According to Katz, the three essential managerial skills include ________.
tech, human, empirical
human, empirical, conceptual
tech, human, conceptual
tech, interpersonal, controlling
74
Social obligation is the obligation of a business to meet its ________.
technological and economic responsibilities
social and technological responsibilities
economic and legal responsibilities
75
The classic view of social respon holds that management's only social responsibility is to
maximize organizational profits for stakeholders
maximize organizational profits for stockholders
maximize adherence to the laws for stockholders
minimize adherence to the laws for stockholders
76
Which of the following is true concerning technical and managerial skills?
Human skills and tech skills are both as managers up levels.
both human and tech skills have the same importance
77
What is the ability to recognize major external environmental changes,
strategic flexibility
an opprotunity
strategic management
competitive advantage
78
The basic management functions are considered to be ________.
planning, organizing, leading, and controlling
commanding, organizing, leading, and staffing
planning, organizing, leading, and directing
planning, coordinating, staffing, and directing
79
Managers may be able to expand their areas of discretion by …
changing and influencing their org's culture and environment
telling their employees what to do
electing new gov. officials at the federal and state level
80
An organization's culture affects managers by
providing them with additional decision-making power
encouraging them to bend or even break company rules
establishing what is appropriate and expected behavior
restricting them from disciplining certain employees
81
Which of the following represents the most useful way of describing the manager's job?
functions
organizational levels
skills
roles
82
Three stakeholders of a business are the customer, the government, and the media.
yes
no
83
In an uncertain environment, managers want to develop ________ plans.
specific but flexible
formal
general and flexible
contingency
84
The theory that a person should report to only one manager is called ________.
authorized line of responsibility
unity of command
chain of command
85
Planning is the process of setting goals and determining the best way to achieve them.
False
True

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