What is a typical physical security precaution that a business can take?

Implement biometric authentication.

Which two statements are true about restore points?

Contain info about system & registry settings used by the OS, Used to restore computer to earlier time when system worked

Issues resolving an OS problem. Prior known solutions didn't work. What should you try next?

Check any manuals that relate to the hardware and software.

Home networking equipment has programmed default username. What do you do with this equipment?

Change both the default username and password.

If a PC was configured with an incorrect Default Gateway, what happens?

Able to connect with LAN, but not with remote networks

PCs of those using flash drives are infected with viruses. Which two actions prevent this?

Set virus protection software to scan removable media, Disable the autorun feature in the operating system.

A PC was attacked because of a weak password. What do you do to prevent this attack happening?

Ensure the security policy is being enforced.

You see the programs installed before updating, don't work after the update. How do you fix it?

Run the programs in Compatibility Mode.

Which statement describes the Airplane Mode feature found on most mobile devices?

It turns off cellular, Wi-Fi, and Bluetooth radios.

What is the primary goal of a DoS attack?

prevent the target server handling additional requests

Which is an open ended question that could be used when helping a customer troubleshoot?

What programs have you installed recently?

You notice that a PC is running slowly and has a delay to commands. What is a cause of this?

A process is using most of the CPU resources.

What would be the most effective maintenance routine for laptops that are subject to high use?

a proactive routine that is performed monthly and as needed

What does a malware detection program look for when running a scan?

patterns in the programming code of software on a computer

You have loaded an incorrect video driver. How can you revert to a previous driver?

Device Manager->VAC Properties->Driver->Roll Back Driver

What is an advantage of conducting virus lab exercises inside VirtualBox instead of real PCs?

Virus & worms are controlled in VirtualBox

What is the procedure to dispose of a hard disc drive containing confidential information?

Smash the platters with a hammer.

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Answers

1
What is a typical physical security precaution that a business can take?
Implement biometric authentication.
Perform daily data backups.
Ensure that all OS and antivirus software is up to date.
Replace any software firewalls with a hardware firewall.
2
Which two statements are true about restore points?
Contain info about system & registry settings used by the OS
Recover personal files that have been corrupted or deleted.
You should always create them after updating the OS.
Used to restore computer to earlier time when system worked
3
Issues resolving an OS problem. Prior known solutions didn't work. What should you try next?
Use the recovery CD to restore the operating system.
Ask the customer for any idea about what may be wrong.
Reinstall the operating system.
Check any manuals that relate to the hardware and software.
4
Any device on the network that can send and receive information.
host
router
WPA
switch
5
Which action do you performed to prevent users installing unauthorized software?
Disable the users' accounts.
Set the user folder permissions to Deny.
Change the user file permissions to Read Only.
Enable UAC on the computer.
6
This device provides network access to wireless devices on a WLAN.
host
switch
router
WPA
7
Which feature allows you to view desktop by moving the mouse to the right edge of the taskbar
Shake
Search
Snap
Peek
8
A0-88-B4-E7-08-B8
Subnet Mask
MAC address
IPv6 Address
IPv4 Address
9
Which two items are used in asymmetric encryption?
a public key
a DES key
a TPM
a private key
10
Home networking equipment has programmed default username. What do you do with this equipment?
Never change user and password in case you want to sell it
Change the password but do not change the default username.
Change both the default username and password.
Change the default username to "guest."
11
48 bit address
IPv4 address
IPv6 address
MAC address
12
In power management settings, which two devices can be set to turn off to save battery power?
display & memory
CPU & memory
hard disk drive & cooling fans
display & hard disk drive
13
Which internal expansion slots in laptops are commonly used to install wireless adapter cards?
PCI Express Micro & PCIe
PCIe & PCI
PCI Express Micro & Mini-PCIe
ISA & PCI
14
If a PC was configured with an incorrect Default Gateway, what happens?
The PC would not communicate with any other device
The PC would need to have the NIC card replaced.
The default gateway is an optional setting.
Able to connect with LAN, but not with remote networks
15
You were asked to pick what laptop piece will be cleaned on a monthly basis. What should it be?
hard disk platters and heads
CPU
exterior case
RAM
16
Technicians will use this to dynamically assign IP addresses to many computers on their network
DHCP
TCP/IP
DNS
IPCONFIG
17
To clean laptops, which product is recommended?
car wax
ammonia
mild cleaning solution
rubbing alcohol
18
PCs of those using flash drives are infected with viruses. Which two actions prevent this?
Set virus protection software to scan removable media
Enable the TPM in the CMOS settings.
Repair, delete, or quarantine the infected files.
Disable the autorun feature in the operating system.
19
An app update causes the PC to not work. What function is used to roll the OS back?
automatic update
scanreg
restore point
driver roll back
20
Device on the network that uses IP Address to determine the best path to reach remote networks
switch
WPA
host
router
21
A person who claims to represent IT services asks you for information for auditing purposes.
DDoS
social engineering
spam
anonymous keylogging
22
A PC was attacked because of a weak password. What do you do to prevent this attack happening?
Scan the computer with protection software.
Check the computer for the latest OS patches and updates.
Verify the physical security of all offices.
Ensure the security policy is being enforced.
23
You see the programs installed before updating, don't work after the update. How do you fix it?
Run the programs in Compatibility Mode.
Use the System Restore utility.
Update the driver for the graphics card.
User Accounts control->User Account Control-> Lower UAC
24
Which statement describes the Airplane Mode feature found on most mobile devices?
Allows device to roam from one cellular network to another
It turns off cellular, Wi-Fi, and Bluetooth radios.
It locks the device so it cannot be used if lost or stolen.
It lowers the volume of the audio output from the device.
25
2001:0DB8:75a3:0214:0607:1234:aa10:ba01
IPv6 Address
IPv4 Address
MAC address
Subnet Mask
26
The MAC address is a physical address and is typically "burned-in" to which component?
Hard drive
NIC card
CPU
DIMM module
27
What is the primary goal of a DoS attack?
prevent the target server handling additional requests
to obtain all addresses in the address book within a server
to scan the data on the target server
to facilitate access to external networks
28
Which of these programs is an example of a Type 2 hypervisor?
OpenGL
Windows XP Mode
Virtual PC
DirectX
29
Which is an open ended question that could be used when helping a customer troubleshoot?
Do you get a login prompt when the computer boots?
Have you changed your password recently?
What programs have you installed recently?
Can you boot the operating system?
30
Which of the following is a benefit provided by a client server network?
Increased security
Shared resources
Decentralized administration
Simplified troubleshooting
31
What is the first step in the process of troubleshooting a laptop?
Determine the exact cause.
Verify full functionality.
Establish probable causes.
Identify the problem.
32
128 bit address
MAC address
IPv6 address
IPv4 address
33
You notice that a PC is running slowly and has a delay to commands. What is a cause of this?
An installed driver is incompatible with the boot controller
The video card does not support resolution being used.
One or more program files have been deleted.
A process is using most of the CPU resources.
34
When a user makes changes to the settings of a Windows system, where are these changes stored?
Control Panel
Registry
win.ini
boot.ini
35
What is the max number of primary partitions per hard drive?
2
32
16
4
36
What is the process of breaking a program into smaller parts that can be loaded?
multiprocessing
multiuser
multitasking
multithreading
37
Which type of RAM modules are designed for the space limitations of laptops?
DIMMs
SODIMMs
SRAM
SIMMs
38
Email looking to be legitimate sender, asking the recipient to enter confidential information
adware
stealth virus
phishing
worm
39
The Ethernet architecture is defined by the IEEE ___standard.
802.11n
802.11b
802.3
802.11g
40
What type of a cable would an IT technician use to connect two PCs together?
straight-through cable
cross-over cable
Bluetooth cable
coaxial cable
41
This Windows 7 tool can encrypt the entire hard drive volume.
BitLocker
Windows Firewall
Active X
Trusted Platform Module (TPM)
42
What would be the most effective maintenance routine for laptops that are subject to high use?
a proactive routine that is performed monthly and as needed
a reactive routine that is performed monthly
a reactive routine that is performed only as needed
a proactive routine that is performed every six months
43
A PC is suffering from poor performance after an upgrade of OS. What could help the performance
Restore NTLDR from installation media.
Turn off Aero.
Create a new NTFS partition.
Update the device drivers to 64-bit drivers.
44
What command would you get to help with CLI options used to view files in a certain directory?
HELP
CMD ?
DIR ?
DIR /?
45
What is the most effective way of securing wireless traffic?
WEP
wireless MAC filtering
SSID hiding
WPA2
46
What does a malware detection program look for when running a scan?
mirror sites
patterns in the programming code of software on a computer
patches that prevent a discovered virus/worm from attacking
a service pack
47
All employees work in one building. All PCs in building are connected to what type of network.
LAN
WAN
MAN
PAN
48
You have loaded an incorrect video driver. How can you revert to a previous driver?
Device Manager->VAC Properties->Driver->Roll Back Driver
Select Create a Restore Point from System Tools.
Devices & Printers->Monitor->Properties->Roll Back Driver
Regedit to remove the info for graphics driver from registry
49
Which characteristics of network traffic are monitored if a firewall operates as packet filter?
ports & packet speed
ports & protocols
packet size & packet speed
physical address & packet size
50
What is an advantage of conducting virus lab exercises inside VirtualBox instead of real PCs?
The lab exercises are performed faster inside of VirtualBox
The viruses & worms have limited usage inside VirtualBox
VirtualBox has better tools to develop mitigation solutions.
Virus & worms are controlled in VirtualBox
51
What is the procedure to dispose of a hard disc drive containing confidential information?
Drill through the HDD.
Immerse the HDD in a weak solution of bicarbonate of soda.
Smash the platters with a hammer.
Use data wiping.
52
32 bit address
IPv4 address
MAC address
IPv6 address
53
Multipurpose device that functions as three devices in one. Choose these three devices.
router, hub, repeater
hub, power strip, cable modem
router, switch, WAP
switch, WAP, cable modem
54
Device on the network uses MAC addresses for forwarding information to other devices on the LAN
router
WPA
host
switch
55
Do you think you can pass this exam?
Yes
Definitely!
Maybe
No
56
The comp has a virus & needs a driver to fix it. What mode do you use to get driver on network?
Safe Mode
Debugging Mode
Safe mode with Command Prompt
Safe Mode with Networking
57
192.168.25.1
IPv6 Address
Subnet Mask
IPv4 Address
MAC address
58
You work from home and connect to corporate through VPN, what type of network do you have?
PAN network
WAN network
WiMAX network
SOHO network
59
The display shows an "Invalid Boot Disk" error after the POST. What is a probable cause?
The PC has a BIOS password.
The MBR is corrupted.
The PC doesn't have a floppy drive or it is broken.
A process is using most of the CPU resources.
60
What would be the result of having a corrupt Master Boot Record?
The keyboard will be unresponsive to the user.
The operating system will fail to start.
A new application will fail to install.
The printer will function incorrectly.
61
What administrative tool displays the usage of a number of computer resources simultaneously?
Services
Component Services
Performance Monitor
Event Viewer
62
You need upgrade file system on PC from FAT32 to NTFS without losing data. What should you do?
Reformat the existing partitions and use NTFS file system
Reinstall OS to format the drive choose NTFS when prompted.
Disk Management utility to convert drive from Basic->Dynamic
Run CONVERT.EXE utility to convert the file system to NTFS.
63
You need to connect a Bluetooth device to a laptop. What type of cable is needed to do this?
None. Bluetooth connections are wireless.
parallel cable
USB cable
EIA/TIA 232 cable
64
You are trying to remove a SODIMM module from a laptop. What is the correct way to do this?
Desolder the SODIMM module.
Pull outward by holding the center of the SODIMM module.
Apply downward force on the SODIMM module.
Press outward on the clips that hold the sides of the SODIMM
65
Which statement is true of a laptop CPU when compared to a desktop CPU?
The laptop CPUs are interchangeable with desktop CPUs.
The laptops use smaller cooling devices.
The laptops consume more power.
The laptops operate at higher clock speeds.
66
Which two security precautions will help protect a workplace against social engineering?
encrypting all sensitive data stored on the servers
each use of an access card allows access to only one user
ensuring that all OS and antivirus software is up to date
registering and escorting all visitors to the premises
67
This tech provides a secure, encrypted connection through a public network ex. the Internet.
Cable modem
DSL
WiFi
VPN
68
What is the term for the ability of a computer to run multiple applications at the same time?
multiprocessing
multitasking
multiuser
multimedia
69
Which characteristic describes a worm?
is self-replicating, travels computers without knowledge
hides in a dormant state until needed by an attacker
infects computers by attaching to software code
executes when software is run on a computer
70
What is the final task for a technician after troubleshooting a laptop?
Correct the problem.
Verify full functionality.
Document the problem and the solution.
Implement preventive measures.
71
This network spans a large geographic area.
WAN
MAN
WLAN
LAN
72
Users report to you that the computer freezes without error messages. What is a probable cause?
NTLDR is missing or damaged.
The boot order is not set correctly in BIOS.
An update has corrupted the operating system.
The MBR is corrupted.
73
Refer to the exhibit. Which expression best describes the pattern that is shown?
a 3D pattern that helps visually impaired users
a standard bar code that indicates the price of an app
Quick Response code, represents link to download or web site
the camera calibration pattern of a mobile device
74
A Windows XP system is unable to boot. How do you boot this system into Safe Mode?
Reboot system, hold F8 until menu appears, choose Safe Mode
Run MSCONFIG utility and choose the option Selective Startup
Reboot the system and press Del or F2 depending on system
From the command prompt run the shutdown -r -s command.
75
Which statement is true about laptops?
Laptops use fewer components than desktops use.
Laptop motherboards have standard form factors.
Internal pieces designed for laptops can't be in desktops.
Laptop CPUs do not use cooling devices.
76
A PAN (Personal Area Network) often uses this type of technology for information sharing.
Fiber optics
USB flash drives
Firewire cables
Bluetooth
77
What type of network cable is pictured below?
Fiber optic
Copper Straight-through
Copper Cross-over
Coax
78
255.255.255.0
MAC address
IPv6 Address
IPv4 Address
Subnet Mask
79
Which action would help you to determine if a DOS attack is being caused by malware on a host?
Install rogue antivirus software on the host.
Disable ActiveX and Silverlight on the host.
Disconnect the host from the network.
Log on to the host as a different user.
80
Which component or components would be interchangeable between a laptop and a desktop PC?
peripheral devices
CPU
power supply
motherboard
81
Which key order is used to move the content from a built-in to external display and vise-versa?
Alt + <display>
Ctrl + <display>
Fn + <display>
Shift + <display>
82
What can hold user info,encrypt, hardware authentication, etc. specific to host system?
two-factor security
Trusted Platform Module (TPM)
biometric authentication
card key access
83
What is the purpose of the Microsoft System Preparation (Sysprep) tool?
to create a disk image of the configured computer
enable updates to be pushed over a network to many computers
to install updated drivers for hardware
enable one OS to be installed & configured on many computers
84
What should a technician do prior to replacing a keyboard on a laptop?
Remove the outer casing of the laptop.
Remove the power inverter.
Remove all sources of power from the laptop.
Remove the LCD screen.
85
What do you do to reconnect a laptop to a wireless network after it moved and lost connection?
Plug in the power cord to the wall outlet.
Reboot the operating system.
Recharge the battery.
Change the orientation of the laptop.
86
What is the next step in the troubleshooting process after a solution has been implemented?
Verify the solution
Ask the customer to explain the problem.
Return the device to the customer.
Document the solution.
87
What is the name given to the programming-code patterns of viruses?
virus definition tables
grayware
signatures
mirrors
88
PC fails to boot when on. OS has been attacked by virus making unusable. How do you restore it
Use system image created prior to the failure of the system
Run chkdsk on drive to restore system files
Use an incremental backup to restore the system.
Use a differential backup to restore the system.
89
A technician notices that a laptop display appears stretched and pixelated. What is the cause?
The display properties are incorrectly set.
The power inverter is failing.
The screen has been burned in.
One of the RAM modules is failing.
90
PC shows error, automatically reboots, hard to see error. What can be done to see error?
Last Known Good Configuration to restart the OS
Event Log and other diagnostic utilities to search the error
View error messages, recover using System Image Recovery
Safe Mode-> Advanced Startup Options->disable auto restart
91
How much RAM can theoretically be addressed by a 64-bit operating system?
64 GB maximum
32 GB maximum
128 GB or more
16 GB maximum
92
Example of an open-ended question that you might ask when troubleshooting a security issue?
Have you scanned your computer recently for viruses?
Did you open any attachments from a suspicious email message
Is your security software up to date?
What symptoms are you experiencing?
93
Which statement describes the S4 ACPI power state?
CPU and RAM are off. RAM has been saved to temporary file
The laptop is on and the CPU is running.
The laptop is off and nothing has been saved
The CPU & RAM still receiving power, but devices are off
94
What is a definition for CPU throttling?
to modify CPU clock speed to save power
overclocking
upgrading the CPU without changing the motherboard
the sharing of processing between two or more cores
95
PC web browser won't display the right home page even if it is reset. What is the likely cause?
UAC has been disabled on the computer.
A virus has damaged the boot sector of the system disk.
Folder permissions have been changed from Deny to Allow.
The computer has been infected with spyware.
96
This broadband technology has a fast download rate and a slower upload rate
Ethernet
Cellular
WiFi
ADSL
97
What are two features of the active partition of a hard drive?
Up to four primary partitions can be marked as active.
The active partition must be a primary partition.
An active partition must be assigned C: as the drive letter.
The OS uses the active partition to boot the system.
98
What command is used from the command prompt to copy all files and from one location to another
XCOPY
CMD
TASKKILL
TASKLIST
99
You installed a wireless Ethernet card. Where do you configure a new wireless connection?
Control Panel > Administrative Tools > Services
Control Panel > System > Device Manager
Control Panel>Networking & Sharing>New connection or network
Control Panel > Internet Options
100
While troubleshooting a laptop you notice the keyboard is not working. What do you check first?
if the touch pad is working
if the WordPad program is not corrupted
if the Num Lock key and Scroll Lock key are on
if the AC adapter is charging correctly
101
What would be a reason for a computer user to use the Task Manager Performance tab?
to increase the performance of the CPU
to view the services that are currently running on the PC
to check the CPU usage of the PC
view what processes are running and end a process if needed
102
What Windows utility can be used to help maintain hard disks on computers?
Disk Maintenance
Disk Format
Disk Cleanup
Disk Partition
103
What are two functions of an operating system?
Controlling the BIOS & Managing Applications
Managing Applications & Control Hard Ware Access
Flow Chart Applications & Web Browsing
Controlling the BIOS & Text Processing
104
What is the purpose of the eject button on a laptop docking station?
to disconnect a USB device
to detach the laptop from the docking station
to open the CD/DVD tray
to remove the laptop battery
105
Why are SODIMMs well suited for laptops?
They do not produce heat.
They have a small form factor.
They connect to external ports.
They are interchangeable with desktops.
106
What is an advantage of the NTFS file system compared with FAT32?
NTFS provides more security features and larger files.
NTFS allows the automatic detection of bad sectors.
NTFS is easier to configure.
NTFS allows faster access to peripherals such as a USB drive
107
The 802.11 networking standard is used to describe ___.
peer-to-peer networks
wireless networks
client server networks
Ethernet networks
108
Which partition is used by the Windows operating system to boot the computer?
extended
logical
RAID
active
109
This protocol is used to match an Internet domain name to its corresponding IP address.
DNS
MAC
DHCP
CMD
110
You try to configure Power Options within Windows, but are unable to. What is the cause?
Thermal management has been enabled.
ACPI has not been enabled in the BIOS.
Wake-On-LAN has been enabled.
You do not have user privileges to change the settings.

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