21st Century Skills Pretest

If you disagree with someone how should you react?

Choose ALL statements that are FACT, not opinion statements. (Choose all that apply)

Presentation software (Powerpoint or Google Slides) allows for what:

An "assumption" is something you believe to be true without proof. Which of the below is a an example of an assumption?

How would you prepare for a job interview?

What of the following is an example of a probing question?

A customer brings their car in for an oil change. What is the best clarifying question the technician can ask?

Friday is Bills day at work & everyone is wearing their gear - you are meeting with an important client, what do you do?

Which trait describes a willingness to follow through with a commitment?

What contributes to a NEGATIVE work environment? (Choose 2)

Deductive reasoning applies general rules to specific cases - from the examples pick TWO

What part should NOT be included in a resume?

Which of the following are examples of good verbal or non-verbal communication skills on the job? (Choose 3)

Word processing software allows for what:

What are 3 examples of a credible internet source? (Choose 3)

Which of the following is an example of behaving with honesty and integrity?

Spreadsheet software like Excel or Google Sheets allows for what:

Sarah often buys expensive purses on impulse without thinking about opportunity cost. This results in what?

Select the dress style MOST inappropriate for a business interview

You restore cars, a person wants to buy a car in "as is" condition. What decision method would help you make a decision

Which of the following is an example of a yes and no question?

Why is the project late?

What is excellent customer service?

What does it mean for an employee to behave with honesty and integrity?

What are the 2 best ways to avoid copyright violations with images? (Choose 2)

What problem solving tactic would tell a person to slow down & start over if they were talking / complaining fast.

You are purchasing new tablets and need to use objective and unbiased data in your decision making. Which is best?

Did you meet the deadline for tomorrow?

How do you approach a difficult coworker? (Choose 3)

Bill thinks Miami is the best NFL team, and Sam disagrees strongly. How should Sam react?

Your boss asks you to write a letter. Where do you put most of the details?

Which of the following is an example of a leading question?

A collision shop is creating a website.  How can they avoid copyright violations with images? (Choose 2)

Obtaining the right to use a graphic, text, or other item found on the Internet - what should be included?

Personal electronic devices (such as cell phones, smart watches, tablets, etc.) should...

Dave is going to give a presentation to his co-workers - how should he prepare?

The customer wants the car finished by tomorrow. When can we expect you to finish it?

 All of the following are appropriate ways to handle a difficult customer EXCEPT:

How many occupations in the chart have an annual "mean" wage of less than $305,000 per year?

Your boss teaches you how to do something, but when he leaves you forget. What could you of done differently (choose 2)