MGMT/HS 350 Exam 4 Review

Which of the following characteristics are exhibited by transformational leaders?

TQM's two core principles are people orientation and _____________ orientation.

Which of the following is an example of empathetic communication?

Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

Which of the following is NOT an element of an effective social media policy?

Continuous improvement is instituting ongoing small, incremental improvements in all areas of the organization.

Getting a busy signal while trying to call a colleague is an example of a cross-cultural barrier to communication.

Which of the following is NOT a key behavior of transformational leadership?

A ________ leader is one who focuses on providing increased service to others.

Formal channels of communication are typically faster than the grapevine.

__________ is the ability to influence employees to voluntarily pursue organizational goals.

Active listening requires all of the following EXCEPT ________.

Which of the following is a tip for writing more effectively for business purposes?

A _____ budget allocates resources on the basis of a single estimate of costs.

____________ software systems are information systems that integrate virtually all aspects of business.

________ is a “we feeling” that binds group members together.

_____ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.

What is the first step in the control process?

Trait approaches attempt to identify distinctive characteristics that account for the effectiveness of leaders.

Forming, norming, storming, performing, and adjourning are all stages of what?

A team is characterized by which of the following?

While networking, you are more likely to be remembered if you ask __________.

_________ is the process of assigning someone to play the role of critic to voice possible objections to a proposal.

A manager who is instructing his employee about work tasks is communicating ____________.

____________ states that managers should be informed of a situation only if data show a significant deviation.

A team composed of people from different departments who are pursuing a common objective is a cross-functional team.

The norming stage is characterized by the emergence of individual personalities, roles, and conflicts within the group.

Which of the following is part of Deming's PDCA cycle?

____________ power results from managers’ formal positions within the organization.

Span of exception is the amount of acceptable deviation from a standard, determined when the standard was established.

Dysfucntional conflict is sometimes called negative conflict.

You should always treat any email as ___________ to respect privacy and avoid sharing sensitive information.

Six Sigma is a rigorous statistical analysis that reduces defects in manufacturing and service-related processes.

_________ is the conflict-handling style in which both parties give up something to gain something.

When texting for important workplace communications, use abbreviations and emojis to streamline communication.

A _____ is defined as two or more freely interacting individuals who share norms, goals, and have a common identity.

________ is defined as reciprocal faith in others’ intentions and behaviors.

Fiedler's contingency theory determines if a person's leadership style is task- or __________-oriented.

The LMX model of leadership emphasizes that leaders have different sorts of relationships with different employees.

_______ is the influence tactic demands compliance by using threats or intimidation.