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MHC Module 4 - Outreach and Education Flashcards | StudBud
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MHC Module 4 - Outreach and Education
MHC Module 4 - Outreach and Education
25 terms
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This material is pulled from the MHC Module 4 knowledge check.
Flashcards
25 cards
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Practice quiz
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Host live
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Questions
25
Answers
1
Which criteria would we not consider while speaking with a consumer using Bias Free Language?
Income
Gender
Disability
Age
2
Determine the correct term for the following definition
ADA Compliance
Social Justice Advocacy
Linguistic competency
Cultural competency
3
Which is not a resource or accommodation available through Maryland Health Connection
Application in Spanish
TTY Line
In-Person Assistance
Food and Housing Assistance
4
At MHC we are expected to behave in a culturally and linguistically competent manner
Absolutely
Absolutely now
Only with persons from other countries
That's a little extra
5
What does it mean to use
Bias Free
language?
Describing someone's physical appearance
Programming a computer's start up procedures
Speaking with someone from a different country
Using terms that treat people with respect
6
For the 2016 open enrollment period, How many QHP enrollment? How many Medicaid enrollments?
272,000/ 562,000
126,000/ 326,000
623,000/ 621,000
162,000/ 362,000
7
Which of the listed below is NOT a key element of plain language?
Breaking complex information into understandable chunks
Organizing information so that important points come first
Using simple language and defining technical terms
Including complex information and technical terms
8
Limited English Proficiency refers to people who have difficulty with ____the Spanish language.
None of these
Reading
Writing
Speaking
9
There's many reasons why people lack access to health care. Which is
NOT
one of these reasons
Lack of insurance availability
Knowledge or language barriers
Lack of transportation
Financial barriers
10
Only _______ of adults in the state have a basic or below basiclevel ofhealth literacy.
30%
40%
20%
10%
11
Which of the following is NOT a technique of Active listening?
Sitting up straight
Providing a handout of material
Asking clarifying questions
Making eye contact
12
Responsible for designing an overall outreach strategy & determining material distribution
Local Health Department
MHBE
Consolidated Services Center
Connector Entity
13
When describing or discussing a person with a disability, you should refer to the person as:
Disabled person
Person with a disability
With us in spirit
Malfunctioning
14
Commenting on MHC, its policies, practices, & operations on any of its social media channels:
Is prohibited
Can only be done during work hours
Must be approved by your supervisor
Is encouraged
15
Which of the following is not an example of an outreach tool/method?
Using a resource guide to assist consumer with a question
Utilizing social media, like Facebook and Twitter
Organizing speaking engagement
Hand out Printed Materials at a health fair
16
What percentage of Marylanders is from racial/ethnic minority communities
30%
45%
35%
40%
17
Determine if the following statement is true.
Yes, this is true
No, this is not true
18
Culture is important because it may influence all of these except:
How consumer assistance workers interact with consumers
Health, healing and wellness belief systems
Behaviors of consumers seeking health care
Application status and eligibility
19
Nearly ______ of Marylanders age 5 and older speak a language other than English at home.
10%
20%
15%
5%
20
In 2011, more than _____ Marylanders did not have health insurance.
730,000
975,000
1 out of 10
1 out of 100
21
Which of the following is an example of outreach & education provided through MHC
Your doctor explaining your prescription to you.
CSC Representative offering assistance over the phone
Producers completing enrollments
Assisters holding enrollments and educational events
22
What is the following definition describing?
Linguistic Competency
Empathy
Cultural Competency
Policy & Procedure
23
All of the following are unacceptable in regards to social media except:
Comment on MHC or its policies, on any Social Media platform
Represent MHC on any social media website
Provide confidential information on consumers or MHC
Use personal Social Media, because you are employed by MHC
24
Which of the following was not discussed as a MHC social media outlet?
Facebook
Youtube
Twitter
Tinder
25
What does the term LEP stand for?
Limited English Proficiency
Limited Entrance Policy
Latino Enrollment Program
Language Education Program
