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Change Management
Change Management
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Unit 15 CTEC Business Level 3
Flashcards
30 cards
F
Practice quiz
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Host live
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Questions
30
Answers
1
7 S Mckinsey excludes
shares
style
structure
staff
2
Which "S" does not correspond to the 7 "S" of McKinsey model?
Strategy
Success
Styles
Shared values
3
All of the following are examples of drivers of change except...
Changes in Legislation
Market changes
Gantt Charts
Developments in technology
4
Which is NOT one of the elements of the McKinsey 7 S Structure
Shared Value
Strategy
Succession planning
Style
5
Should you be proactive or reactive
both
I don't know
reactive
proactive
6
Lewin's Change Management Theory can be described using the process of changing the shape of a block of ice.
True
False
7
Which are the Lewin's styles of Leadership?
Democratic
Autocratic
All of the above
Delegative
8
Step 6 of Kotters Change Model is
Consolidate Gains and Produce more change
Generate short term wins
Empower Staff for broad based action
Anchor change in the culture
9
What is step 4 of Kotters theory
Present the vision
Communicate the vision
Implement meeting for change
Email vision
10
Derivers for change are causes of change in a business.
True
False
11
Lewin's 1st step of unfreezing is about:
People revert to attitudes and behaviours which make them comfortable.
Recognising people are creatures of habit and won't change.
Helping staff unlearn their behaviours & habits.
Helping staff unlearn ways of thinking.
12
What does Proactive mean?
Creating or Controlling a situation.
I Don't Care?
I Don't Know?
Responding to something after it happened.
13
The change step of Kurt Lewin's change theory involves
Communicating the change
Implementing the change
All of the above
Involving all stakeholders
14
Barriers to change are:
All of these answers
Failure to perceive benefits and uncertainty voidance
Excessive focus on costs and fear of loss
Lack of coordination and cooperation
15
The number of workers aged 50-64 have increased in the last 15 years. This is an example of...
Changes in the workforce
changes in legislation
Changes in the economy
Internal change
16
Lewin's change theory consists of
unfreezing, and refreezing right away
Change, then unfreeze and refreeze
unfreezing, getting new ideas, refreezing
unfreezing, change, refreeze
17
Possible impacts of change may include all except.
Poor leadership
Changes to the product life cycle
The need for more training
Changes in cost
18
Hard Ss can be controlled by management and they are easy to identify . What are the Hard Ss?
Skills, Staff, style, Shared value
Strategy, Structure, Systems
19
The McKinsey 7-S Model is used to determine how likely an organisation is to achieve its aims and objectives.
False
True
20
Key Performace Indicators (KPI) must be directly linked to strategic and operational goals
True
False
21
An autocratic leader will
insist on teamworking
make the tea for their employees
tell employees what to do
consult with employees
22
What is step 3 of Kotters Theory
Recognise and reward achievements
Create Vision for change
Communicate vision
Form a guiding group
23
Proactive people do what ?
Eat spinach
Think before they act.
Watch sponge bob the yellow thingy
Listen to gospel music
24
All of the following are examples of changes to the economy except...
New legislation
recession
Inflation
High unemployment
25
Which model is a campaign to persuade all stakeholders that it will be a success?
The McKinsey 7S Model
Kotter's 8 -step Process
Lewin's change management theory
26
Which of the following is not a barrier to change?
Lack of agreement on the need for change
Economic implications
Stakeholder fear
investing in training initiatives
27
Project champions are usually business managers at a senior level with experience of managing change.
False
True
28
what are commonly used key measures for Key Performace Indicators?
Achievement of a certain level of customer dissatisfaction
Achievement of a certain level of sales
Achievement of a specific rate of hiring
All answers are correct
29
How many steps are there in Kotters Theory
3
7
8
4
30
All of the following are ways to plan for change except,
Consult with key stakeholders
Lack of employee engagement
Set clear aims and objectives
Identify resouce requirements
