In the ‘culture’ element of customer service, what is NOT a method of creating a customer service culture?

est. expected behaviors that are attached to the org. policy guidance.

Which is not a general guideline for advertising using media other than direct mail?

Distribute advertising through formal base channels.

Which is not a mandatory 5-skill-level upgrade requirement?

Accomplishment of all home station training requirements.

What is one eligibility requirement to apply for Air Force Credentialing Opportunities On-Line (AF COOL)?

Possession of a 5-skill level in their primary Air Force specialty code

How is the decision to train specific task and knowledge items in an initial skills course made?

A review of the (OAR) data and subject matter experts’ (SME) input

When accounting for assets, which assets require internal controls?

Cash/cash equiv. fixed assets resale merch consumable supplies&securities

Who is responsible to prevent and report losses?

Military and civilian personnel.

The purpose of the force support awards and recognition program is to

recognize our best performers and best installation-level programs.

Direct mail advertising is sent to force support squadron (FSS) customers who

have voluntarily signed up to receive direct mail information.

The STS serve as a contract between and the functional user to show which of the overall training require.

Air Education and Training Command (AETC).

As the person on duty, what action should you take concerning the witnesses of the robbery?

Record their names and addresses.

fac. cat. A funding facility improvements are missionsustaining fac. such as fitness centers community activity center

libraries, and intramural sports fields.

One of the primary goals of the marketing program is to

recognize the needs and expectations of customers.

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MODULE 1 CDC

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Questions 79

Answers

1
When it is safe, who should you inform that a robbery has been committed?
Security forces.
Activity manager.
Supervisor.
Squadron commander.
2
How often are individual and program awards awarded?
quarterly
annually
weekly
monthly
3
How often do activity managers make deposits to the central cashier financial institution keep cash on hand to a mini.?
weekly
quarterly
daily
monthly
4
What type of contract is designed to motivate contractor’s efforts and discourage contractor inefficiency?
Incentive.
Concessionaire.
Individual service.
Non-personal service.
5
At what organizational level are procurement funds controlled?
Installation.
Squadron.
Flight.
Major command.
6
What description is considered a statement of major duties responsibilities and supervisory relationships of a position?
Duty description.
Task description.
Position description.
Job description.
7
What force support recognition program recognizes excellence in Air Force (AF) food service?
Lieutenant General Norm Lezy Services Award.
12 Outstanding Airmen of the Year Award.
John L. Hennessy Trophy.
AF Innkeeper Award.
8
In the ‘culture’ element of customer service, what is NOT a method of creating a customer service culture?
Training.
est. expected behaviors that are attached to the org. policy guidance.
Understanding what an organization stands for goals, mission and vision.
Building a solid foundation a good understanding of meaning and purpose.
9
How many days annually can the (AF) use non-extended active duty officers and Airmen as (MPA) man
139
365
89
179
10
The svs marketing progr. off. FSS commanders or directors,flight chiefs,activity managers by adopting marketing prac.
Indigent
Sound
Internet
Inexpensive
11
What training must Airmen have for basic Airman and deployment readiness?
Search and recovery training
Airman family readiness training
Home station training
Customer service training
12
Operations and maintenance (O&M) funds are used to
conduct day-to-day operations.
purchase equipment costing $50,000 or more.
perform only essential operations as determined by Services personnel.
renovate facilities.
13
Which is not a general guideline for advertising using media other than direct mail?
Arrange for advertising produced for distribution on the installation.
Accept voluntarily initiated media from suppliers.
Prepare advertising media directed at local customers.
Distribute advertising through formal base channels.
14
After being trained, what documents should the contractor officer representative (COR) be familiar with?
Blank purchase statement, unit manning document,fund instrumentality (NAFI)
Phase 1 and 2 training
(SOW), (SDS), (QASP)
(QAP), quality assurance evaluator (QAE), statement of work (SOW)
15
Which is not a mandatory 5-skill-level upgrade requirement?
Accomplishment of all home station training requirements.
Completion of the Services Apprentice Course.
Training certification of all applicable tasks on the master task listing
Minimum of 12 months on-the-job training (OJT).
16
What is one eligibility requirement to apply for Air Force Credentialing Opportunities On-Line (AF COOL)?
Possession of a 5-skill level in their primary Air Force specialty code
a profile in the AF Virtual Education Center with an approved degree plan.
17
The primary consideration during a robbery is
safeguarding of human life.
activating the robbery alarm.
to remember in which direction the robber went.
giving the robber marked money.
18
What are the keys to a functional, positive team?
relationships
Structure
all of the above
diversity
19
Information pertaining to services, programs, and events can be posted on the Web or the Internet as allowed by the
local base policy.
marketing policy.
facility manager.
marketing manager.
20
How is the decision to train specific task and knowledge items in an initial skills course made?
A review of the (OAR) data and subject matter experts’ (SME) input
Subject matter experts’ (SME) inputs only.
.By the career field manager (CFM) based on his or her
A review of the occupational analysis report (OAR) data only.
21
What form is used to request for ground transportation support?
Department of Defense (DD) Form 578
Air Force (AF) Form 868
Air Force (AF) Form 301
Air Force (AF) Form 938
22
When accounting for assets, which assets require internal controls?
Cash or cash equivalents and fixed assets only.
Cash/cash equiv. fixed assets resale merch consumable supplies&securities
Cash or cash equivalents and resale merchandise only.
cash equivalents, fixed assets, resale , and consumable supplies only.
23
Which award’s scope does not lend itself to a particular function or activity?
A1 Community.
Individual Legacy.
A1 Special Recognition.
Installation.
24
Training for the Services Journeyman 5 level primarily consists of
on-the-job training (OJT).
the fitness specialist course.
journeyman leadership course.
shift leader mobile training.
25
Who approves operating instructions (OI) establishing procedures for the use of imprest funds?
Activity managers.
Nonappropriated fund financial analyst (NAFFA).
Supervisors.
Resource manager (RM).
26
What does part II of the career field education and training plan (CFETP) not provide?
Resource constraints.
Available support materials.
Course objectives list.
Major command (MAJCOM) unique training requirements.
27
What resource is a detailed manpower listing that reflects the distrib. of manpower allocations a finite struc. of auth
Alpha roster.
Unit personnel management roster (UPMR).
Unit manpower document (UMD).
Unit authorization file.
28
Who is responsible to prevent and report losses?
Civilian and security forces (SF) personnel.
Military personnel only.
Military and civilian personnel.
Civilian personnel only.
29
What is the minimum number of months required for on-the-job training (OJT) prior to the 7-skill-level upgrade?
15
9
12
18
30
type of contract awarded to specified indiv. for unique skills,experience,or knowledge in performing a service for the
On-call service.
Individual service.
One-time service.
Non-personal service.
31
The use of marked money is required when storing a minimum of how much funds overnight?
$8,500.
$8,000.
$7,500
$9,000.
32
The resource management flight chief uses which AF form to maintain changei/mprest fund cash accountability at all times
1875.
2557.
2556.
1876.
33
According to Air Force Manual 34–202, Procedures for Protecting NAF Assets, who approves funds storage limits?
Nonappropriated fund (NAF) accounting officer (AO).
Squadron commander.
Installation commander.
Resource manager (RM).
34
The purpose of the force support awards and recognition program is to
recognize our best performers and best installation-level programs.
ensure qualification to next skill level.
employ personnel at major command (MAJCOM) positions.
ensure promotion to next rank is achieved.
35
For losses that exceed $1,000, who appoints an investigating officer?
Force support squadron (FSS) commander.
Resource manager (RM).
Sustainment flight chief.
Installation commander.
36
Direct mail advertising is sent to force support squadron (FSS) customers who
have previously utilized the services offered.
live in the local area.
have never used the services offered.
have voluntarily signed up to receive direct mail information.
37
For losses from $50.01 to $250 , the activity manager conducts a review and provides a brief written explanation to the
installation commander.
combat support flight chief.
force support squadron (FSS) commander.
resource manager (RM).
38
Qualification training is designed to qualify an Airman
in all required tasks.
in a specific duty position.
beyond the required minimum requirement of the Air Force specialty (AFS).
to upgrade to the 5-skill level.
39
Which is not a duty or responsibility of a Services specialist?
Inspecting and evaluating FSS activities.
Performing FSS operations.
Documenting FSS functions.
Managing force support squadron (FSS) functions.
40
What is not an additional source of nonappropriated funds (NAF)?
Local fees and charges.
Surcharges.
Donations.
Army and Air Force Exchange Service (AAFES) dividends.
41
The STS serve as a contract between and the functional user to show which of the overall training require.
Air Force Materiel Command (AFMC).
Air Education and Training Command (AETC).
Air Combat Command (ACC).
Air Mobility Command (AMC).
42
When developing a contract, what might also be needed?
Legal representation
Contract contingency clause
Airmen
Individual service contract
43
administrative assistant prepares research and Doc. for another depart. What type of customer does the assistant serve?
All the above
None, the work is being done for the same company
External customer
Internal customer
44
Which organization allocates appropriated fund (APF) money?
Nonappropriated funds instrumentalities (NAFI) office.
Army and Air Force Exchange Service (AAFES).
Commissary.
Congress.
45
Within how many months of enrollment do individuals in Journeyman 5-skill level UGT have to complete their career devel
13
19
15
17
46
As the person on duty, what action should you take concerning the witnesses of the robbery?
Have them gather up all evidence at the scene.
Take their written statements.
Record their names and addresses.
Discuss details with them.
47
How many special events/community-wide events should be provided annually to promote community cohesion?
3
4
2
6
48
fac. cat. A funding facility improvements are missionsustaining fac. such as fitness centers community activity center
clubs, and golf courses.
libraries, and intramural sports fields.
youth activities, and pools.
family camps, and aero clubs.
49
One of the primary goals of the marketing program is to
generate more revenue for base morale programs.
create more traffic in our facilities.
sell Services programs to potential customers.
recognize the needs and expectations of customers.
50
At base level who is the single custodian for all NAF assets, unless another individual is appointed as directed by
Flight chief.
Resource manager (RM).
Supervisor.
Force support squadron commander.
51
Trainers are selected based on their
experience.
rank.
motivation
time in grade.
52
Who must remain neutral when dealing with contract-related labor disputes that may occur on Air Force (AF) installations
Civil engineer.
Facility manager.
AF.
Contractor
53
What does the term “credential” refer to in reference to Air Force (AF) development?
Required training for promotion.
Any professional certification, licensure, or registry.
Put simply, your degree plan.
54
When replacing equipment to modernize, the justification must describe/promote efficiency in money, manpower,
time, and productivity.
productivity, and ease of use.
time, and ease of use.
productivity, and useful life.
55
After purchasing a new piece of equipment, when should a replacement item be programmed into the (LRCIP)
Three years.
One year.
Immediately.
Five years.
56
The career field education and training plan (CFETP) provides all of the following information except
a clear path to instill a sense of industry in career field training.
life-cycle education/training requirements.
a clear career path to success.
minimum core task requirements for the associated Air Force specialty (AFS)
57
Who has the single greatest impact on mission accomplishment?
Supervisors
trainors
trainees
Commanders
58
At what initial dollar amount are procurement funds reserved for?
$40,000.
$30,000.
$20,000.
$50,000.
59
For losses up to and including $50, who conducts an informal review and files the documentation in the activity?
Resource manager (RM).
Activity manager.
Combat support flight chief.
Supervisor.
60
In what situation do you not use individual service contracts?
For services that the individual obligated to provide the NAF instrumental
When the service will only be provided one time.
When the contract will be paid on a per job basis.
When the contract is less than one year.
61
What action is the primary purpose of the temporary memorandum of agreement (T-MOA)?
Sustainment.
Dollar savings.
Manpower makeup during short periods of (APF) manpower shortfalls.
Manpower makeup during deployments.
62
What does part I, section C, of the career field education and training plan (CFETP) describe?
Duties and information.
General information.
Mandatory training requirements for each skill level.
Resource constraints.
63
What is the minimum rank Airmen must attain before becoming a superintendent?
Senior master sergeant (SMSgt).
Technical sergeant (TSgt).
Master sergeant (MSgt).
Chief master sergeant (CMSgt).
64
When establishing goals for the budget process, the activity manager considers all these factors except the
desired construction and facility alterations.
amount of nonappropriated funds (NAF) available.
need for new equipment or repair of existing equipment.
mission changes that will affect base population operations.
65
Which is not an advantage of developing a master training listing (MTL)?
The task requirements have to be memorized.
All task requirements are listed in one place.
66
We are required to rotate through at least two of the five core areas in Services prior to the award of the
5 level.
9 level.
3 level.
7 level.
67
Who measures and evaluates the work or services provided by contractors?
Contractor Officer Representative (COR)
Functional Area Manager (FAM)
Resource Manager
Unit Commander
68
Nomination pkg for the JohnL.Hennessy Trophy consist of AFForm 1206, Nomination for Award, and AF Information Management
977, Critical Item Checklist.
1650, Dining Facility Hall Record.
1038, Food Service Evaluation Record.
3587, Quarterly Healthy Choice Checklist.
69
What type of contract is negotiated for services that do not require unique skills?
Incentive.
Individual service.
Concessionaire.
Non-personal service.
70
Who provides accounting support to the force support squadron (FSS)?
Nonappropriated fund (NAF) resale operations personnel.
Resource manager (RM).
Nonappropriated fund (NAF) activity manager.
Nonappropriated fund (NAF) accounting office (AO) personnel.
71
What is critical in the beginning phase of facility improvement projects?
Annual inspection.
Identify the fund source.
Proper justification.
Approved sources.
72
Marketing is restricted from purchasing advertising space for
special programs.
lunch meal menus.
limited sale items.
alcoholic beverages.
73
When replacing equipment, condemnation occurs when
the cost of repair exceeds the maximum repair allowance.
deemed unusable by staff.
a newer model is available.
the item can be repaired, but funds are not available.
74
Who signs receipts to establish accountability for cash and property transferred to his or her custody?
Each individual.
Supervisor.
Flight chief.
Squadron commander.
75
document is designed to help training managers and trainers conduct effective, standardized (OJT) the SVS career field
Specialty training standard (STS).
Services training aids (STA).
Career field standards (CFS).
Career field education and training plan (CFETP).
76
Which resource contains line descriptions that show current and future positions of unit personnel?
Unit Manpower Document (UMD).
Base Level Service Delivery Model (BLSDM).
Personnel Data System (PDS).
Unit Personnel Management Roster (UPMR).
77
Which force support awards are the most prestigious in the A1 community?
Installation.
A1 Community.
Individual Legacy.
A1 Special Recognition.
78
A regular nonappropriated funds (NAF) employee is guaranteed how many hours a week?
10 to 15
15 to 20
20 to 40
Over 40
79
When developing a (MTL), who determines which tasks in the (STS) apply to their specific mission
Supervisor.
Flight chief.
Individual.
Training manager.

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