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L-1 Chapter 12 Flashcards | StudBud
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L-1 Chapter 12
L-1 Chapter 12
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Flashcards
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Questions
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Answers
1
What type of question can be answered with a simple yes or no?
Categorical
Open-ended
Indirect
Closed
2
When first meeting the interviewer, an applicant should
refer to the interviewer as Sir or Madam.
refer to the interviewer as Mr. or Ms.
refer to the interviewer by his/her first name.
Referring the interviewer by name/title unless so directed.
3
A banquet chef is part of which career category?
Tourism
Travel
Lodging
Transportation
4
All new hires must complete an I-9 form that verifies that the new hire
is old enough to work.
qualifies for the position.
is eligible to work in the United States.
does not have a disability.
5
Which member oversees kitchen, from supervising all kitchen employees to purchasing food?
Executive chef
General manager
Maitre’d
Supervisor
6
Grant or financial aid awarded to a student for the purpose of attending college is called a(n)
scholarship.
endowment.
donation.
loan.
7
What is the most common interview mistake made by applicants?
Being late to the interview
Dressing inappropriately
Insufficient answers
Appearing uninterested
8
“Are you certified in cardiopulmonary resuscitation?” is an example of a(n) _________ question.
indirect
open-ended
illegal
closed
9
To advance in your career, you need to manage time and stress by
making sure you always have an assistant.
prioritizing tasks and goals.
eating when you are nervous.
assuming a position that does not pressure you.
10
“Where do you see yourself in five years?” is an example of a(n) ________ question.
closed
open-ended
indirect
illegal
11
A video résumé should be __________ minutes in length.
10 to 15
5 to 10
1 to 3
4 to 5
12
A person who studies the composition of food is a
chef.
dietitian.
food scientist.
food stylist.
13
Baggage handlers and ticket agents generally work for
corporate travel offices.
airlines.
rental car agencies.
cruise ships.
14
A brief letter that introduces an applicant to an employer is a
résumé.
cover letter.
portfolio.
job application.
15
Someone who advises, offers insights&provides feedback on career development plans &progress is
employer.
teacher.
mentor.
coach.
16
How many minutes before an interview should an applicant arrive?
10
30
15
5
17
Application for Federal Student Aid is a government form students&their parents complete&submit
federally funded scholarships.
a scholarship that does not need to be repaid.
federal grants or student loans at low interest rates.
work study to offset educational costs.
18
Execution of process&use of tools-increase a person’s efficiency &productivity are __management
leadership
time
personnel
stress
19
It is standard business practice to give an employer how much notice before leaving a job?
1 week
5 days
1 day
2 weeks
20
In which category of career would you find housekeeping services?
Tourism
Lodging
Travel
Restaurant and foodservice
21
Which member is responsible for the overall planning, direction,&coordination of the operation?
Maitre‘d
General manager
Supervisor
Executive chef
22
Which of the following the basis of good business etiquette?
Mentioning the names of your references
Being on time for the interview
Referring to research on the company
Referencing your portfolio
23
Where does a concierge typically work?
In a restaurant
At a travel office
On a cruise ship
In a hotel
24
A written summary of experience, skills, and achievements that relate to the job being sought?
Portfolio
Job application
Cover letter
Résumé
25
By 2019,NRA estimates ___ million people will be employed by restaurant&foodservice industry
14.8
16.9
10.5
13.1
26
Which part of a résumé lists skills and capabilities?
Qualifications
Education
Experience
Objective
27
Entry-level position helps the more experienced cooks and chefs prepare & cook guests’ orders?
Executive chef
Server
Prep cook
Sous chef
28
A person who helps travelers book airplane and hotel reservations is a
travel agent.
manager.
tour guide.
hostess.
29
In which category of careers would you encounter a travel guide?
Event planning
Transportation
Restaurant and foodservice
Lodging
30
By 2019, how many more jobs are predicted to be in the restaurant and foodservice industry?
1.8 million
8 million
18 million
1 million
31
Responsible for recruiting, selecting,&training qualified applicants&evaluating performance?
Human resources
General manager
Trainers
Front office
32
Who is responsible for the kitchen team in the executive chef’s absence?
Sous chef
Station chef
Manager
Dietition
33
The form filled out by anyone who wants a job in an operation is called a
cover letter.
job application.
résumé.
portfolio.
34
Connecting w/people build relationships that may result in career advancement, industry updates
résumé.
interviewing.
networking.
e-mailing.
35
“Are you married?” is an example of a(n) _________ question.
indirect
open-ended
closed
illegal
36
A collection of samples that showcase interests, talents, contributions, and studies is called
job application.
cover letter.
résumé.
portfolio.
37
Advertising and public relations are part of which lodging department?
Front desk
General management
Human resources
Marketing and sales