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Management - Chapter 11 Flashcards | StudBud
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Management - Chapter 11
Management - Chapter 11
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Answers
1
All of the following are characteristics of creative individuals EXCEPT _____.
curiosity
originality
rationality
playfulness
2
Which of the following symbolizes to all employees that the change is important for the organization?
Negotiation
Coercion
Participation
Top management support
3
The final step to be managed in the change process is:
implementation
intervention
planning change
freezing
4
At which stage of the change process do managers evaluate problems and opportunities?
Need for change
Implement change
Monitor forces for change
Initiate change
5
A _____ change is related to the organization production process.
new product
culture/people
structural
technological
6
Shared development of innovations among several departments is emphasized by the _____ approach to innovation
vertical
horizontal linkage model
bottom-up
top down
7
For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?
Service innovation
Productive innovation
Disruptive innovation
Restructuring innovation
8
The _____ approach to change implementation should be used when users have power to resist.
top management support
education
coercion
participation
9
_____ is the lack of information about future events.
Stress
Worry
Uncertainty
Risk
10
_____ refers to a change in the attitudes and behaviors of a few employees in the organization.
People change
Organization development
Culture change
Organization change
11
Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin:
to change the reward system.
to perceive a need for change.
to gather more data.
to implement change.
12
Which of the following is NOT a characteristic of a creative individual?
Authorization and dependent
Conceptual fluency
Persistence and focused approach
Undisciplined exploration
13
All of the following are critical innovation strategies for changing products and technologies EXCEPT _____.
exploration
risk propensity
cooperation
innovation roles
14
Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?
Culture change
People change
Organization change
Organization development
15
_____ indicates a disparity between existing and desired performance levels.
Environmental opportunity
Behavioral occurrence
Critical incident
Need for change
16
Which approach to change implementation should be used when a crisis exists?
Education
Top management support
Coercion
Participation
17
The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.
matrix group
new-venture team
new product group
vertical group
18
_____ change is a change in the organization's product or service outputs.
Product
Creative
Technology
Entrepreneurship
19
_____ is NOT a type of current problem that organizational development can help address.
Organizational decline
Acquisitions
Diversification
Mergers
20
_____ uses formal bargaining to win acceptance and approval of a desired change.
Participation
Education
Coercion
Negotiation
21
The horizontal linkage model is best applied to a:
stable environment.
customer service environment.
environment that requires speed.
low pressure environment.
22
All of the following are characteristics of creative organizations EXCEPT_____.
use of teams
long term horizon.
centralization
risk taking norms
23
The role of the _____ is to prevent people in other roles from adopting a bad idea.
ombudsman
critic
inventor
sponsor
24
Which of the following is a characteristic of the large-group intervention model?
Addresses the entire system
Results in incremental change
Gradual time frame
Learning for the small group
25
Communication and education tactic to change implementation should be used when:
group has power over implementation.
change is technical.
users need to feel involved.
initiators clearly have power.
26
Which of the following refers to the generation of novel solutions to perceived problems?
Brainstorming
Problem solving
Organizational development
Creativity
27
Today's most successful companies are including _____ directly in the product and service development process.
internal buyers
competitors
employees
customers
28
Which of the following is(are) important role(s) to be played during the process of organizational change?
The sponsor and Inventor
All of these
The idea champion
The critic
29
Which of the following is a person who sees the need for and fights for productive change in an organization?
An idea champion
A catalyst
A sponsor
A creative individual
30
Innovation requires the coordination that occurs with the _____ .
horizontal linkage model
top-down approach
bottom-up approach
time-based approach
31
Creative organizations:
are loosely structured.
have little ambiguity.
are characterized by an unusually high number of routine jobs.
have too many layers of management.
32
An example of an organizational would be:
the switch to a new production method.
the decision to offer a new product line.
the introductions of a new pay for performance system.
all of these.
33
The adoption of a new idea or behavior by an organization is known as organizational _____.
change.
development.
intervention.
structure.
34
Which of the following is a change in the manner in which an organization does its work?
Product
Entrepreneurship
Creativity
Technology
35
When trying to overcome the resistance for change, which approach is best suited when change is technical?
Communication
Negotiation
Coercion
Top management support
