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PGM 154: Intro to F&B Flashcards | StudBud
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PGM 154: Intro to F&B
PGM 154: Intro to F&B
9 terms
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StudBud Administration
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138 plays
This quiz is to see what you know about hospitality management. Have Fun!
Flashcards
9 cards
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Practice quiz
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Questions
9
Answers
1
What are some examples of Leader vs Leadership?
commanding vs showing direction
Just looking to turn a profit
absentee owners vs owner operator
Leaders who doesn't have much faith in their team
2
what is the meaning of Ethics?
Having confidence
Having more than one person to mentor
Doing the right thing all the time no matter what
Doing the right thing most of the time
3
What are the qualities of a F&B service personnel?
Memory
Loyalty
Personality
Positive attitude toward customers
4
Who are theory X?
Inborn people who does not like to work
They need to be controlled, directed, threatened with punishment, coerced
Lack ambition
They are not leaders
5
Who are Theory Y?
They are committed to their work
Lack ambition
Natural born leaders
Problem solvers
6
What is the importance of having a mission statement?
having a clear strategy for your business
creating long term employee investment
boosting morale
to show how different you are compared to others like you
7
Vision statement is a detailed strategic plan and a motivator for employees who share the same beliefs.
False
True
8
Why is diversity important in the workplace?
Shows recognition and respect for EVERYONE!
Different cultural bring different values.
Different personalities is a good thing.
Having only men in the workplace.
9
What is F&B?
Delivering products and value for money
Providing professional, hygienic, and attentive service
Showing off your menu
Providing high quality F&B in a friendly welcoming environment.
