ETC Certification Review

ICS stands for Investigation Command System.

An incident requiring a HAZMAT response involves:

In the context of law enforcement emergency radio telecommunications, BOLO stands for:

What is the classification for heavy, black smoke coming from a window of a nearby building?

Quality assurance specialists listen to audio recordings of randomly selected calls in order to

A caller reports a strange person hanging around the neighborhood. What is the classification?

Which of the following lists contains the 4 elements necessary to prove negligence in a court?

For the caller, the perceived response time is often longer than the actual response time.

What does the term mechanism of injury refer to?

When an ETC is having trouble with a caller who speaks a foreign language, the ETC should:

In some ETC centers, calltaking and dispatching are roles performed by separate people.

Within the electromagnetic spectrum, radio waves are the highest energy wave type.

Which of the following would be an example of a trauma incident?

When possible, ETCs should always ask the caller for permission before providing PAIs.

An effective QI program includes random case review, private feedback, open agency feedback and

The nonspecific response of the body to any demand for change is:

In regard to legal negligence, causation is proven when:

The legal concept of detrimental reliance applies when:

In the context of firefighting, what does bunker (or turnout) gear refer to?

When communicating with a caller suffering from hallucinations, the ETC should challenge them.

Most emergency callers are uncooperative or hysterical.

Burnout is best described as:

A radio tuner is used to "tune into" a specific bandwidth signal. Each tuning point is called:

Post Dispatch Instructions (PDIs) are:

Which of the following lists contain the 4 Hallmarks of Distress?

For many law enforcement calls, the most important characteristic of the reported event is the:

The IAED recognizes the ETC as the first incident commander under the ICS.

When a caller is having difficulty understanding over the phone, speaking louder is helpful.

The hysteria threshold refers to:

When faced with an ethical dilemma in the communication center, the ETC should FIRST:

A caller reports someone breaking into a home. What is the most appropriate LAE classification?

During a disaster, the ICS provides an important framework for:

In recent years, total number of emergency calls has increased dramatically due to:

A disorder that occurs when a person's normal response to a traumatic event does not fade.

Quality improvement programs use quality assurance findings to:

In this course, the "Three P's" refer to:

Which of the following lists contains the 4 priority symptoms?

A procedure that has been highly defined and structured and placed into a reference system"

A fire/rescue apparatus is:

Who is responsible for locating, notifying, and coordinating additional resources?

One of the best techniques for reducing the negative effect of call processing gaps is to:

What does TDD stand for?

Which of the following best describes the difference between eustress and distress?

The IAED recommends that ETCs verify the address and number by repeating the info back.

In the context of the communication process, the "medium" is:

The staging area is best described as:

A caller reports they feel nauseated and have chest pains. What is the classification?

Interagency communications (interoperability) tends to be inefficient and ineffective:

The best definition for "wake effect collision" from the following is:

When using the repetitive persistence technique, the calltaker should: