Hospitality Quiz

The importance of following legal procedure is to provide each party with

Which of the following can be learned from monitoring the sales data of any hospitality and tourism business?

Characteristics of self-confident people include an ability to inspire others , the willingness to take risks and

How can front office staff at a small property secure the lobby area from outsiders during the late night?

Which of the following is an example of job loss due to cyclical unemployment:

What type of market segmentation would be appropriate to use when a hotel targets people who travel with pets?

When faced with a customer objection or concern, a sales rep should

What action should hotel employees take when a fire occurs, and they determine that they cannot contain it themselves

On a balance sheet, a business' equipment are listed as

Which of the following is an example of primary hospitality and tourism market information

A business exhibits ethical behavior in customer relationship management by creating policies that

Which of the following factors impacts the price of hospitality/tourism products

A resort wants to increase web visibility on search engines (Google). Which of the following will optimize its ranking

Which of the following statements is true about customer relationship management (CRM):

How do businesses transfer risk?

Employers expect employees to show dependability by

Which of the following is an example of a business paying property taxes:

An internal factor that affects the business environment is

Which of the following is an example of a professional e-mail message that a businessperson might send to a customer

What type of channel power does franchising represent in the hospitality and tourism industry?

Which of the following is a situation that demonstrates the use of technology to recruit employees

Which of the following behaviors is often associated with effective hospitality and tourism managers:

Which if the following statements is true about the economic impact of hospitality and tourism:

To ensure that guests have space to move about, special event professionals should

Which of the following is always a true statement about marketing information used in hospitality and tourism

One computer tool that a businessperson can use to organize online information for a research report is

Which of the following early 20th century events had the most positive impact on the growth of mass tourism

What trend has resulted from the desire to gain a competitive advantage by exceeding customer expectations?

Which of the following involves a place (distribution) factor in hospitality and tourism:

Adapting to today's markets usually requires a business to

Hospitality organizations often make financial donations to local charities & support community interests in order to

Pedro received a check for $432.87 from the Tabor Corp, a company in which he owns stock. This source is known as

When customers have low involvement with a product & there is little difference, what type of buying behavior is this?

Jon decided to promote Bill not Maggie to regional manager because he thinks women are not assertive. What is Jon judge?

Which of the following is an appropriate use of a travel agent's petty cash fund?

What is the purpose of the Travel Promotion Act of 2010?

Why is it important to use appropriate writing style when developing research reports?

One way to reduce the risk of identity theft

Because the leaders of a company set the tone, they are part of the companies _____ subculture

An advantage to using consensus building for decision making is that it

Tom emails a newsletter to 200 clients each month. How can he reduce the need to individually type emails each time?

Which of the following will the audience for a research report expect to find in an executive report?

Which of the following is most likely to be a characteristic of an effective advertising headline

Which of the following is an example of informal workplace communication:

What action can workers take to acquire new skills that can enhance their job performance

What type of business record can a gift shop review to determine how many customers purchased items on Tuesday?

How can keeping your workspace organized and clutter-free benefit you at work?

What software are hotels, resorts, and transportation entities using to expedite reservation processes for customers

As Corrine spoke, Mike nodded his head in agreement. Mike's nonverbal cues indicated that he

An advantage to a business that uses intranet capabilities is that it allows employees to share business info with

Which of the following is an example of an ethical issue related to the business' operations function

An important consideration in selecting a customer evangelist for a restaurant is

What is a negative effect of workplace gossip?