Nesting Quiz

What option do we click on in DPI once we have the SO up to modify the appointment time?

When the cx wants to change their 5 digit passcode online you can go to

What are Frontier's four core products?

Where in the HUB would you do a supersedure?

You can access SIMPL through the share point page

Thank you for calling Frontier. This is BOB. I am an......

A cx wants to disconnect services because of the price. Where do we transfer them?

Answer time is

Where would we transfer to if the cx is calling about a COVID 19 relief?

Where can the customer find a copy of their pin?

Where can you see cx services in HUB?

Where in DPI do we go to change a due date?

CPNI stands for ...

Who's the best TA

What should we do if a customer calls in and says that they want to speak to a supervisor.

When we do an adjustment in Nesting, what is required?

What type of SO is a change in billing responsibility with a closing bill?

It is okay to transfer as soon as you realize the cx's issue is a different department's issue

We are only doing cold transfers

It is okay to hang up on cx after closing account

What system is used to check for unreturned equipment?

If a cx calls in to add tv to their acct, but we only offer dish, what do we do?

You can cold transfer after 2 minutes.

If we can't find a cx's account through HUB or DPI, what other system can we use?