Conover Review

Separate feelings from actions, stay calm, wait until you are calm to respond, write down emotions, stay positive

Good ____ are important workplace skills that help you communicate or talk with all types of people

Gathering info. , analyzing info., applying info. , forming a hypothesis, problem solving, and decision making are...

Breaking up work into smaller pieces and putting them in order of importance. This skill is known as _______:

The way you think or feel about someone or something is known as your:

One of the first rules of socializing at work is when you are around new people you do not know, don't be afraid to ____

______ is the level of commitment you are willing to make in setting and achieving clear goals

When you see coworkers do something wrong in the workplace and you decide to speak to them about their mistake, this is:

___________ communication is made up of facial expressions, or the look on your face, and body language or movements

Look to the future, anticipate needs, use a calendar, ask questions, work ahead. These are rules for:

To show _____ means to take responsibility for a task or project

Focus on the person, make sure you understand, wait for your turn to speak, show interest, repeat what was said

Vision, trust, and _____ are the three parts that make up teamwork.

In active listening, which tip does not belong?

In doing your best, which tip does not belong?

What process do you use when gathering information in order to make a decision, come to a conclusion or solve a problem?

Workplace rules/expectations, personal responsibility, workplace ethics, physical appearance, language, and manners

__________ is a way of using the internet to communicate while actually looking at the person to whom you are talking.

______ is any means of communication that can reach and influence many people.

Networking with people is an important part of socializing. Which of the following is a benefit of networking at work?

Show commitment, meet deadlines, be on time, be consistent, follow through are teamwork skills related to:

When you are in a meeting at work and your cell phone rings, what should you do?

In the process of critical thinking, after you have gathered information you need to:

Laptop computers and tablets can be used during meetings at work.

A _____ is something that you do on a regular basis and is hard to give up

Have search goal in mind, search for info you need, open links for info needed, close the browser are rules for:

The goal must be something that can be measured. This means that there is a _______ somewhere in the goal.

Respond quickly, keep message short, sign out during meetings, avoid chatting at work are rules for

__________is stealing personal information about you and using it while pretending to be you.

How do you develop a positive attitude?

In order to determine whether or not you have met your goal, the goal must be something that can be ___:

Part of developing a good attitude at work is learning how to control your feelings. Which does NOT belong?

Here are five tips for respecting your teammates at work. Which one of the following does NOT belong on the list?

An important part of a good attitude is to learn to deal with your emotions. The first step in managing your emotions is

Forming a hypothesis is an important part of ________.

Some projects will take a lot of work and you will need to delegate. What does delegate mean?

It is important to know when to socialize. Which one is NOT a good time to socialize?

The first step to good critical thinking is to:

In the workplace, honesty truth and the difference between right and wrong all relate to ______.

Some projects are very large and difficult. You may need to organize ______ to help you complete the project.

In teamwork, good communication skills are very important. Which of the following is NOT a good communication trait?

On of the most basic social media safety rules is to not:

Which of the following is a good tip for creating a system for planning and organizing your work?

The amount of work you can get done during a set amount of time is known as:

The ability to bring people together in a group in a way that motivates or encourages them to work together is known as:

What is the best way to handle conflict in your life?

______________ is the ability to understand and relate to the feelings of others.

Consider the feelings of other people, have empathy, operate on trust, and recognize misunderstandings are relate to:

Which of the following is NOT a characteristic of good leadership?

When you make a mistake at work, it is best to:

If writing an email at work, avoid bringing up _____ issues that are not related to your work.

In the problem solving process, to _____ the problem means to find the cause of the problem.

_____ is a combined effort on the part of a group of people working to achieve the same goal

When you are monitoring or checking your results in the critical thinking process, observe the results w/o making any __

Principles or personal standards that help you decide between right and wrong are called _______.

When planning & organizing, it is important to figure out what resources are required. Which one is a resource?

Communication happens when information is shared between:

Communication happens when information is shared between _____________

_______ is a way of speaking, behaving, and even thinking that helps a person to be successful in the workplace

Which step is part of the decision making process?

Prioritizing, time management, coordinating resources, delegating, creating systems, and planning ahead are all _____.

_____ communication is sharing information by talking or using speech or language

Reasonable, specific, meaningful, measurable, and set a timeline are criteria related to:

In order to learn how to control your emotions, you need to learn to separate your emotions from your: