Q2 Graded Recitation

Question 1

These are words or phrases that clarifies, changes or limits a particular word in a sentence in order to add explanation

Accepted Answer

Modifiers

Question 2

&#x27;Mass&#x27; has a ____ vowel sound.

Accepted Answer

Short

Question 3

2 pts --- &#x27;Everything&#x27; is a _____ pronoun.

Accepted Answer

Singular

Question 4

“tion” is used when the root word ends in a “-t” sound

Accepted Answer

True

Question 5

Last month’s ranking shows Briana as the Top Performing Agent.Despite this, she does not sound boastful in her workplace

Accepted Answer

Humble

Question 6

Agent must listen careful to customers.

Accepted Answer

Word Combination

Question 7

the most important part of the communication process

Accepted Answer

Message

Question 8

The arrangement of the sentences in a paragraph is based on physical positions.

Accepted Answer

Spatial Order

Question 9

If it doesn't rain tomorrow, we'll push through with the practice.

Accepted Answer

First

Question 10

2 pts ---- What is the diphthong for &#x27;cheer&#x27;?

Accepted Answer

ɪə

Question 11

Do not let the other person wait for your reply for too long

Accepted Answer

Punctual

Question 12

A proactive strategy to reduce the number of unwanted or low-value calls

Accepted Answer

Call Avoidance

Question 13

Which way of communication disregards the aspect of distance?

Accepted Answer

Electronic

Question 14

Layla and Miya sat ___(at, on, in, by) the river on a bench and talked for hours.

Accepted Answer

by

Question 15

‘C’ will have an ‘S’ sound if it is placed before the vowels “e”, “I” and “y”

Accepted Answer

True

Question 16

Additionally, furthermore, moreover are transition markers for which function?

Accepted Answer

To introduce additional ideas

Question 17

2 pts. ----- Listening is receiving sound waves through the ear while hearing is understanding what you hear.

Accepted Answer

False

Question 18

Organizing ideas using would require one to rearrange items or events within the order within which they occur

Accepted Answer

Chronological Order

Question 19

It establishes the relationship between the subject and an object in a sentence.

Accepted Answer

Preposition

Question 20

Where would you have studied if you hadn’t enrolled in Manggahan High School?

Accepted Answer

Third

Question 21

The product training for the new account will start _____(at, on, in, by) January 12, 2023.

Accepted Answer

on

Question 22

2 pts. ----- Paraphrasing is the process of reaffirming what the caller has said, but using different words and phrases.

Accepted Answer

True

Question 23

A customer contact (transaction) that has not yet been completed or resolved

Accepted Answer

Open Ticket

Question 24

Internal Noise refers to the physical environment which incorporates physiological conditions.

Accepted Answer

False

Question 25

What does the acronym KISS mean?

Accepted Answer

Keep It Short and Simple

Question 26

remotely train some call center managers new employees.

Accepted Answer

Word Order

Question 27

It means being attentive to what the others is saying

Accepted Answer

Alert

Question 28

This is used after an independent clause and before the word, phrase, sentence quotation, or list it is introducing.

Accepted Answer

Colon

Question 29

2 pts ----- Diphthong is the smallest unit of sound.

Accepted Answer

False

Question 30

The caller hangs up before reaching an agent.

Accepted Answer

Abandoned Call

Question 31

2 pts ---- What is the diphthong for &#x27;bright&#x27;?

Accepted Answer

aɪ

Question 32

2 pts. ---- &#x27;An agent is hungry&#x27; is an example of internal noise.

Accepted Answer

False

Question 33

The immediate form during which the message is being communicated

Accepted Answer

Transmission medium

Question 34

2 pts ---- Diphthong comes from a Greek word _________.

Accepted Answer

Diphthongos

Q2 Graded Recitation

Questions 34

Q2 Graded Recitation

Questions 34