Administrative Final Exam

A(n) _____ form lists the procedures performed in a medical office and their respective codes.

The (CPT) manual uses symbols to indicate specific information about code numbers. For example, the + symbol means

Healthcare Common Procedural Coding System Level II codes are temporary codes for procedures, services, and supplies

___________ is a digital or virtual currency that uses cryptography for security, making it difficult to counterfeit.

When writing a check, the date:

Where do aging dates usually appear on a patient statement?

"Encounter form" and "superbill" are other names for the _____.

Who publishes Current Procedural Terminology (CPT)?

Electronic prescription refill requests are commonly referred to as:

When patients arrive at the office, the administrative medical assistant should:

Ideally, when should the phone be answered? 

When preparing a deposit slip, if there are more checks than can be listed on the front of the slip, you should:

Manual claims tracking:

Medicare Part __ pays for in-patient visits.

If a contract between the patient and the provider is being terminated, the office need to send the patient letter via?

An example of a bad debt, patient who dies and owes $200, leaving the amount uncollectible

Latin, meaning "let the master answer." 

Since 2005, providers have been urged to:

An adjustment code would be used for which of the following?

Medicaid's comprehensive and preventive child health program does not include which of the following services?

Deposits should always be delivered to the bank:

When a third-party payer identifies an error on the claim form, the claim is:

Information in the medical record is owned by _____.

Which of the following is a record of all fees and payments for each patient? 

Patients should never be expected to undergo invasive procedures or surgeries without:

Which one of the development stages best identifies behaviors ages 65 years to death? 

process of verifying the amount on the bank statement are consistent with the amount in the check register is known as:

Which of the following patients may need to be scheduled at the end of the day? 

The best collection opportunity after face-to-face contact is by:

Type of letter style is used when all lines begin flush at the left margin except the dateline and complimentary close

The physician-patient relationship is created when the:

Which agency enforces CLIA regulations at the federal level? 

Which of the following calls should be transferred to the provider? 

​Accounts are considered current if within ____ days of the billing date.

Failing to act when one has the duty to act describes which tort? 

Normal, acceptable behavior in our society is known as _____.

Electronically processing claim forms to insurance carriers:

An outsourced billing service does not _____ statements.

Computerized practice management software does not:

In Abraham Maslow's Hierarchy of Needs, the need to be respected describes which of the following?

​Which of the following is not a type of savings account?

If you make collection calls before or after the legal hours in your state, you can be liable for:

The steps to file a third-party claim and accurately complete the CMS-1500 form include:

Which of the following would be considered a step or steps to verify insurance coverage and eligibility?

How often should you run the report that reflects accounts with delinquent balances?

You should not accept a check that is:

What does SOAP stand for?

Which organization offers the Registered Medical Assistant certification?

The use of arm gestures, facial expressions, and turning one's head are examples of _____.

If a patient's check is returned to the office by the bank and is marked "NSF," it means:

In the ICD-10-CM coding system the codes have how many characters? 

Money owed to the medical office is called _____.

Which distributive justice theory states "The greatest good for the greatest number"? 

A "writ commanding a person to produce in court certain designated documents or evidence."

Which of the following is a symptom of neglect?

If a caller makes threats, you should:

What are the "Four Ds" of negligence (malpractice)?

patient statement, "I feel like someone is pounding nails in my head," that statement documented in the SOAP for

What is the principle that the provider has a professional obligation to care for a patient known as? 

Which of the following describes defamation of character employing the written word?

Part ___ of Medicare was created to provide coverage for both generic and brand-name drugs.

Which of the following describes behavior or an action that can be reasonably presumed to be consensual? 

First-class mail that is insured is called which of the following? 

Medicare pays ____ percent of the approved medical bill amount once the deductible is satisfied.

When patients without health insurance are seen in the medical practice, they are classified as ____ patients.

Services performed in the office are generally selected on a patient's encounter in the EMR by the:

What is an amount that is paid on an insurance contract prior to the payment of benefits called? 

"Dear Mrs. Smith:" is an example of which of the following? 

Truth in Lending Act require the disclosure of finance charge if allowing a patient to pay in more than ___ installment

Laws enacted by a legislative body are called _____.

Upcoding can result in:

A phone screening manual is sometimes called a(n) _____ manual.

If you make collection calls before or after the legal hours in your state, you can be liable for:

To help a patient develop a payment plan for elective surgery, the medical assistant should:

What is the proper method of correcting errors in a paper medical record? 

Psychosocial development according to Erickson occur in eight stage. The initiative versus guilt stage occur at what age

What is the correct way to write the numerical amount $5.62 as a written amount?

What is one way of clarifying what the patient is trying to say?

Which of the following assures safe and healthy working conditions? 

"That speaks for itself". A rule of evidence important in many malpractice suits, not a rule of substantive law. 

a number of exception to the billing and collection procedure. Which would not be considered an exception?

Posting a ___ is one way to communicate not only the legal rights patients have while under the care of a Dr. also ethic

The easiest and fastest method of searching for an account in practice management (PM) software is a(n) ____ search.

According to Maslow's Hierarchy of Need, what is the fulfillment of each individual's potential called?

If your receipts for four months add up to $200,000, what is your average monthly gross production?

Which CPT modifier identifies a bilateral procedure? 

Which of the following is the act of adopting the view of other persons relative to their situation and experience? 

private/ public company that often serve as middleman between provider, billing group, payer, and other health partner

To protect individuals who decide to provide help and serve those who are injured. 

Which of the following would require an ICD-10-CM code?