Pivot Point 103 Business

Which of the following descriptions would be considered a key to successful client relationships?

Which terms define a specific target or benchmark of achievement that can be attained within a specific timeframe?

Which of the following terms refers to all money owed?

Insurance that covers salon equipment or the physical location itself in case of a fire or theft is known as premise or:

An efficient working space for each salon professional is:

A business that functions under a parent corporation in exchange for promotion, advertising and management is a:

The item that offers an employer a brief summary of why you would like to be employed and your desirable qualities:

Payment based on the number of clients a salon professional brings into the salon is what type of compensation?

Dependability as a work principle can be described as:

The term given for selling products for client home care is:

The act of a highly satisfied client directing another person to see you for professional services is called a(n):

When handling a client complaint you can turn a negative experience into a positive one by:

Insurance benefits might include all of the following types EXCEPT:

U.S. Social Security and Canadian Pension taxes are planned savings/retirement funds, and the money is collected by the:

Which of these descriptions is NOT a guideline to be used when creating a resumé?

Which type of insurance protects the salon owner from financial loss due to an employee’s negligence?

In many cases, the first person to greet a client as they arrive is the:

What is considered to be the number one reason why clients move on to another salon?

Business ownership where two or more persons share all costs of opening, operating and maintaining the business is a:

Industry statistics indicate that satisfied clients will usually refer how many new clients?

Which of the following concepts involves converting existing clients to return clients?

Which of the following time periods identifies the consideration for a long-range goal?

The money in your checking and savings accounts, IRAs, stocks and bonds are all considered to be your total:

What is meant by the term consistency?

Networking provides all of the following benefits EXCEPT:

Which of the following items must be reported as employee income?

According to statistics, how often does the average loyal client visit a salon?

A set income given to an employee on a weekly or monthly basis is known as:

The emotional buyer bases his or her purchases on:

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Which one of the following items is usually the largest expense in operating a salon?

Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:

Which buyer wants to know all of the facts about the product and thinks carefully about buying?

Staying on top of things and paying attention to detail, hairdressers are practicing which of the following skills?

Features of a product are its characteristics, which might include:

Adding a hair coloring service to the client who originally scheduled a haircut appointment is an example of:

Which of the following descriptions identifies the meaning of clientele?

During a job interview it is very important to:

Important information about the client, combined with the financial value of a client, is referred to as the:

What percentage of the total salon expenses generally represents compensation for the salon owner and employees?