Which of the following dispute resolution processes is being described?

negotiation - mediation - arbitration

Which strategy may achieve effective employment relations for both employer and employee?

Offering share options for employees

Which list provides three examples of dispute resolution processes?

Business closure, common law action, mediation

A worker and a manager are using mediation to resolve a dispute. This means

neutral third person assisting both parties to resolve issue

Which of the following indicates that business is complying with Equal Employment Opportunity?

Establish policies to remove discrimination from recruitment

Which of the following is a social benefit that may arise from industrial conflict?

Improved working conditions and job opportunities

Which of the following is an employment contract negotiated by and individual?

A verbal agreement with an employer

What are characteristics of a successful work team?

Appropriate training and improved lead times

What strategy will assist the manager to do this?

Implementing grievance procedures

Which of the following is a breach of anti-discrimination legislation?

Paying a man a higher wage than a woman doing the same job

Which following changes in employment relations is most likely to occur in economic growth?

Increased training programs to overcome skill deficits

What are two obligations of employees in the workplace?

Duty to disclose relevant information and act in good faith

What workplace issue is involved in this situation?

Occupational health and safety and unfair dismissal

Under occupational health and safety (OHS) legislation a retail store employee is obliged to

be mindful of the wellbeing of other emplyees

What is this an example of?

Flexible working conditions in response to social influence

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HSC Business Studies - Human Resources Management

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Questions 38

Answers

1
Which of the following dispute resolution processes is being described?
negotiation - conciliation - arbitration
conciliation - negotiation - division closure
grievance procedure - mediation - common law action
negotiation - mediation - arbitration
2
Which company is likely to have the best employee relations?
C
A
D
B
3
Name the legal framework applicable in this situation?
Occupational Health and Safety
Unfair dismissal
Anti-discrimination
Equal Employment Opportunity
4
What is Robyn doing?
Using negotiation
Involving a tribunal
Seeking mediation
Applying a grievance procedure
5
Which of the following is a legal requirement for all businesses?
Inducting new staff
Benchmarking performance
Developing a code of conduct
Providing safe work conditions
6
What leadership style is this?
Laissez faire
Political
Autocratic
Democratic
7
What perspective on conflict do the employees have?
Radical
Unitary
Covert
Overt
8
What type of industrial action is being taken by the employee?
Covert
Unitary
Overt
Radical
9
Which dispute resolution process is outlined?
Arbitration
Mediation
Conciliation
Negotiation
10
Under what legal framwork is this?
Common law
Fair Work Act 2009 (Cth)
The National Employment Standards
Workplace Relations Act 1996 (Cth)
11
Which strategy may achieve effective employment relations for both employer and employee?
Determining levels of staff turnover
Outsourcing product manufacture
Estimating the cost of retrenchment packages
Offering share options for employees
12
Which legislation is Hendrix's employer complying with?
Occupational health and safety
Anti-discrimination
Workers compensation
Equal Employment Opportunity
13
Which list provides three examples of dispute resolution processes?
Grievance procedures, negotiation, induction
Business closure, common law action, mediation
Conciliation, benchmarking, mediation
Business relocation, arbitration, repatriation
14
A worker and a manager are using mediation to resolve a dispute. This means
neutral third person assisting both parties to resolve issue
worker and manager are meeting alone to resolve the dispute
both parties attend compulsory conference to reach agreement
judge hears the dispute in court and makes a legal decision
15
Which best describes the following perspective...
Unitary
Traditional
Radical
Pluralist
16
What workplace issue is Riley addressing?
Workers compensation
Equal employment opportunity
Anti-discrimination
Occupational health and safety
17
Which dispute resolution process has the union recommended?
Arbitration
Conciliation
Mediation
Common law action
18
Which of the following indicates that business is complying with Equal Employment Opportunity?
Establish policies to remove discrimination from recruitment
Ensuring disabled employees have full access to the building
Granting employment preference to female workers
Ensure employee working conditions meet minimum requirements
19
Which of the following is a social benefit that may arise from industrial conflict?
Improved working conditions and job opportunities
Greater number of workers on enterprise agreements
Increased level of union membership
Improved productivity through changes in work practices
20
What type of influence on human resources is this?
Financial
Economic
Government
Legal
21
Which of the following contains two examples of overt industrial action?
Lockouts and sabotage
Pickets and absenteeism
Overtime bans and work-to-rule
Staff turnover and strikes
22
Which of the following is an employment contract negotiated by and individual?
An enterprise bargaining award
A federal award
A collective agreement
A verbal agreement with an employer
23
What are characteristics of a successful work team?
High staff turnover and low numbers of product defects
Appropriate training and improved lead times
Targets achieved and high absenteeism
Increased team briefings and a high level of disputation
24
What strategy will assist the manager to do this?
Implementing grievance procedures
Using non-financial rewards
Adopting induction procedures
Introducing flexible working conditions
25
Which of the following is a breach of anti-discrimination legislation?
Paying a man a higher wage than a woman doing the same job
Offering discounts to holders of senior citizens' cards
Advertising a job that requires fluency in an Asian language
Constantly making fun of a new employee
26
Full-time permanent employee is entitled to 4 weeks annual leave. What is legal basis for this?
National Employment Standards
Common law
Industry Awards
Workplace health and safety legislation
27
Which following changes in employment relations is most likely to occur in economic growth?
Decreased financial rewards offered to employees
Increased training programs to overcome skill deficits
Increased redundancy packages offered to employees
Decreased funding of family-friendly programs
28
Which of the following describes the nature of the influence on the following....
Technological
Global
Social
Structural
29
Which of the following is an entitlement of Australian employees
Cost of living wage increases
Wage increases every year
New employment contract every two years
Minimum employment standards
30
Which of the following is an example of overt industrial action?
Absenteeism
Turnover
Sabotage
Work-to-rule
31
What are two obligations of employees in the workplace?
Duty of care and provision of sick leave
Duty to disclose relevant information and act in good faith
Duty to work with skill and provide promotion opportunities
Obey lawful instructions and provide on-the-job training
32
What type of employment contract is this?
Casual part-time
Permanent part-time
Permanent full-time
Casual full-time
33
A business places a job vacancy advert on its website. Which aspect of HRM is this of?
Maintenance
Development
Selection
Recruitment
34
What type of industrial action is a lockout?
Covert action by the employer
Overt action by the employer
Covert action by the employee
Overt action by the employee
35
What workplace issue is involved in this situation?
Occupational health and safety and unfair dismissal
Occupational health and safety and anti-discrimination
Workers compensation and anti-discrimination
Equal employment opportunity and working conditions
36
Under occupational health and safety (OHS) legislation a retail store employee is obliged to
apply for long service leave
ensure that customers are satisfied
do a fair day's work for a fair pay
be mindful of the wellbeing of other emplyees
37
Sam's job is to set goals for employees and give feedback on achievement of goals. This is...
Dispute resolution
Performance management
Job design
Recruitment
38
What is this an example of?
Flexible working conditions in response to social influence
Communication systems in response to a social influence
Communication systems in response to an economic influence
Flexible working condition in response to economic influence

HSC Business Studies - Human Resources Management Flashcards | StudBud