What is the purpose of drop-off management in banking apps?

To reduce user abandonment by analyzing exit points & enhancing engagement

What is the primary purpose of SBI YONO 2.0?

To offer next-generation, innovative products for a competitive edge

What does the BRD document primarily define?

Business requirements, processes, functionalities, and exception flows

What does omni-channel banking aim to achieve?

Integrating multiple channels for a seamless user experience

What is the primary purpose of the UAT Queries stage?

Resolving queries after initial document screening by the UAT team

What is one of the primary benefits of using a user story document in the development process?

Provides clarity & focus, helping developers know user’s need & expectation

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KnoMo Talk 43

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Questions 10

Answers

1
Which of the following is an element of a user story document?
Test case scenarios
Process flow diagram
Risk assessment plan
Database schema
2
What is the daily login count for YONO 2.0 across web and app channels?
425 million
500 million
160 million
740 million
3
What is the purpose of drop-off management in banking apps?
To reduce user abandonment by analyzing exit points & enhancing engagement
To increase transaction fees for users
To track customer location during transactions
To provide customer support via live chat
4
What is the primary purpose of SBI YONO 2.0?
To provide services exclusively for urban customers
To offer next-generation, innovative products for a competitive edge
To focus solely on customer complaint resolution
To expand SBI’s branch network globally
5
What does the BRD document primarily define?
Visual designs for the user interface
The testing and feedback process for a journey
Business requirements, processes, functionalities, and exception flows
Error scenarios and technical requirements
6
Which stakeholder is responsible for conducting initial walkthroughs of the journeys?
SBI SPOCs
TCS Interactive Team
McKinsey
TCS Leaders, SMEs, and Business Analysts
7
At which stage are the “look-and-feel” aspects of the screens finalized?
Visual Designs
Development & Testing
Launch
UAT Queries
8
What does omni-channel banking aim to achieve?
Integrating multiple channels for a seamless user experience
Limiting banking services to online platforms only
Increasing the number of payment gateways in apps
Enhancing offline-only banking services
9
What is the primary purpose of the UAT Queries stage?
Releasing the journey to the market
Developing the journey based on user stories
Resolving queries after initial document screening by the UAT team
Finalizing business requirements
10
What is one of the primary benefits of using a user story document in the development process?
Provides clarity & focus, helping developers know user’s need & expectation
It replaces the complete BRD in the development process
It limits communication between stakeholders
It eliminates the need for business validations

KnoMo Talk 43 Flashcards | StudBud