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Exam-ITILv4-Day1
Exam-ITILv4-Day1
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ITIL Review Test Day1
Flashcards
20 cards
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Practice quiz
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Questions
20
Answers
1
Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based..
Service Consumer
Service Relationship Management
Service Provision
Service Relationships
2
What is an "Output"?
Amount or money spent on a specific activity or resource
Possible event that could cause harm or loss,difficult to achieve objective
Result for a stakeholder produced by one or more outputs.
Tangible or intangible deliverable of an activity
3
What is a "Value"?
Perceived benefits, usefulness, importance of something
Amount or money spent on a specific activity or resource
A person or a group that has its own functions & authorities to achieve obj
Tangible or intangible deliverable of an activity
4
A set of organizational resources designed for performing work or accomplishing an objective.
Practice
Process
Value Stream
Configuration item (CI)
5
ดูรายละเอียดตามภาพ
Service Consumption
Service Relationships
Service Provision
Service Offering
6
A description of one or more services, designed to address the needs of a target consumer group.
Service Consumer
Service Offering
Service Relationships
Service Provision
7
"A set of specialized organizational capabilities for enabling value for customers in the form of services" is
Service Management
Facility Management
Infrastructure Management
Application Management
8
The functionality offered by a product or service to meet a particular need
Utility
Value
IT Asset
Warranty
9
A person or a group that has its own functions & responsibilities, authorities & relationships to achieve its objectives
Value
Cost
Risk
Organization
10
A co-operation between a service provider and service consumer.
Service Relationships
Service Provision
Service Consumer
Service Offering
11
ดูรายละเอียดตามภาพ
Continual improvement practice
Financial management practice
Project management practice
IT Asset practice
12
What is an "Outcome"?
Result for a stakeholder produced by one or more outputs.
Amount or money spent on a specific activity or resource
Tangible or intangible deliverable of an activity
Possible event that could cause harm or loss,difficult to achieve objective
13
What is a "Cost"?
Tangible or intangible deliverable of an activity
Possible event that could cause harm or loss,difficult to achieve objective
Result for a stakeholder produced by one or more outputs.
Amount or money spent on a specific activity or resource
14
Any valuable component that can contribute to delivery of an IT product or service
IT Asset
Utility
Value
Warranty
15
A set of organizational resources designed for performing work or accomplishing an objective.
Process
Configuration item (CI)
Practice
Value Stream
16
What is a "Risk"?
Result for a stakeholder produced by one or more outputs.
Tangible or intangible deliverable of an activity
Possible event that could cause harm or loss,difficult to achieve objective
Amount or money spent on a specific activity or resource
17
Assurance that a product or service will meet agreed requirements
Utility
Warranty
IT Asset
Value
18
A series of steps an organization undertakes to create & deliver products & services to consumers
Value Stream
Configuration item (CI)
Process
Practice
19
Any component that needs to be managed in order to deliver an IT service
Configuration item (CI)
Value Stream
Practice
Process
20
ดูรายละเอียดตามภาพ
Service Offering
Service Consumption
Service Relationships
Service Provision
