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Marketing - Intro & Lesson 1 Flashcards | StudBud
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Marketing - Intro & Lesson 1
Marketing - Intro & Lesson 1
24 terms
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StudBud Administration
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#marketing #hosptality #tourism
Flashcards
24 cards
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Questions
24
Answers
1
Besides customer
needs
and
wants
, there is also:
desire
wish
demand
hope
2
An event not only creates value for the guest, but it is also an experience that creates a:
lasting memory of their stay
more sales
unique opporunity for sales
immidiate response
3
The value proposition answer customer question:
What is the quality of your product?
Why should I buy your brand rather than a competitor’s?
What else is available?
Are you cheaper than competition?
4
In the hospitality industry, the
intangible
products are:
more important
less important
5
I hope you enjoyed this Quiz :-)
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6
People have almost unlimited wants, but limited _______.
knowledge
resources
desire
demands
7
Marketing process consists of ___ steps?
Five
Eight
Six
Seven
8
Marketing is
The art and science of finding, retaining, and...
growing profitable customers
understanding niche markets
maintaining customer relationships
pleasing customers
9
Basic physical needs are:
water, clothing, warmth, and food
food, shelter, transport, and education
food, water, clothes, and house
food, clothing, warmth, and safety
10
Marketing occurs when people decide to satisfy their:
needs and wants through exchange
needs and desires with family members
wishes
demands
11
Managers must realize the importance of creating:
highly satisfied customers
highly profitable customers
satisfied customers
just satisfied customers
12
the future belongs to marketers who establish a foundation and process where interested people:
can market to the Internet channels
can market to the TV
can market to each other
can market to a wider audience
13
Wants are how people communicate their ______
demands
rights
needs
desires
14
When designing
Customer Value-Driven Marketing Strategy
we have to identify:
our target market and cost of our strategy
our target market and our value proposition
our target market and list of services we will offer
none of above
15
Marketing’s task is to provide
real
value to targeted customers,
motivate
purchase and:
Delegate on behaviour
Require commitment
Fulfill consumer needs
Advocate on spendings
16
What else do you think of when you hear the term "Marketing"?
marketing tools
customer interaction
marketing mix
promotion
17
The hospitality industry is made up of those businesses that offer one or more of the following
Accommodation
entertainment
food/beverage
bakery
18
The company must first decide who it will serve by dividing the market into:
known and unknown customers
potential buyers and market segments
Loyal customers and occasional customers
market segmentation and target marketing
19
The most basic concept underlying marketing is that of:
human desires
human wants
human demands
human needs
20
Sometimes
distribution
is called
_______
and the marketing situation facing a company
adventure
price
place
management
21
Demands are:
Human wants that are backed by buying power
Human wants that are backed by supply
Human wants that are backed by offers
Human wants that are backed by desire
22
Market in hospitality industry is:
Place where exchange is made
A set of actual and potential buyers of a product
Existing customers
Potential customers
23
Costs can be:
Only monetary
Both monetary and non-monetary
Non-monetary
Neither
24
Many sellers often confuse wants with _______
desires
demands
money
needs