COSM 43 Final Written Exam - Part 1

Important information about the client, combined with the financial value of a client, is referred to as the:

Dependability as a work principle can be described as:

I will get a job within the next 60 days is an example of a:

Teaching clients how to maintain their look at home is a description considered a key to successful client relationships

Before an interview begins, you might be asked to fill out a(n):

Which of the following time periods identifies the consideration for a long-range goal?

Adding the client's service total and retail total for one visit will achieve which of the following results?

The most important relationships you form at the beginning of your career are those that develop:

During a job interview it is very important to:

Offering an additional hair coloring service to the client who originally scheduled just a haircut is an example of:

Paid holidays, bonuses, and insurance are all examples of:

Offer guests something to drink while they are waiting is an action that would represent taking the team approach.

Which answer defines a specific target or benchmark of achievement that can be attained within a specific timeframe?

Measurable goals will help you get organized and:

According to statistics, how often does the average loyal client visit a salon?

Which of the following characteristics will contribute to career success?

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

The item that offers an employer a brief summary of what qualities you would bring to the salon is called a(n):

A guideline to be used when creating a resume is to provide at least eight pages of information.

Is this something I can commit to is a question that would be asked when determining if a goal is:

Of the items listed below, which on is NOT considered a benefit?

Which of the following statements describes what you should do if you're asked a question that seems discriminatory?

When handling a client complaint you can turn a negative experience into a positive one by:

Which of the statements below represents a specific goal?

The renting of a space, suite, or booth by an individual salon professional on a monthly basis is referred to as a(n):

If you are going to be absent or have vacation time, you would take all of the following steps EXCEPT:

Insurance benefits might include all of the following EXCEPT:

Pareto's principle is called the 60/40 rule:

A realistic goal is one that:

A client profile is a composite of market statistics that can be used to identify general characteristics of individuals

A benefit of Networking is that it provides contacts that create difficult situations that turn into real problems.

Passion as a work principle can be described as showing that you love what you do.

All of the following descriptions apply to an independent salon EXCEPT:

A portfolio is a collection of your creative work and documents to show potential clients or employer.

Industry statistics indicate that satisfied clients will usually refer how many new clients?