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Merch & Man EX 2 study Flashcards | StudBud
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Merch & Man EX 2 study
Merch & Man EX 2 study
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Ch 22, 26-28
Flashcards
79 cards
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Questions
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Answers
1
The funeral home manager must do the following except:
Maintain quality control in all dealings with the community
Ensure the funeral home is adhering to all state and federal laws
Keep the business operating efficiently and profitably
Supervise employees
2
Prohibits discrimination against any qualified individual with a disability
Civil Rights Act of 1964
American with Disabilities Act of 1990
Age Discrimination in Employment
Rehabilitation Act of 1973
3
Private individuals or groups who loan money for business
small business lenders
FHA
Venture capitalists
friends
4
This management function is accomplished by a specific datge and is stated in specific terms
Purpose
Objectives
Mission statement
Intent
5
This theory maintains that people have many needs and are continually trying to fulfil the ones they have not yet
Theory X and Y
Maslow's hiearchy of needs
kubler ross Stages of grief
Hertzbergs two-factor theory
6
a request for the amount of money you will need to start or expand your business
market analysis
financial data
funding request
appendix
7
A funeral home's most important asset:
Inventory
Property aesthetics
Repeat business
Personnel
8
Instead of memorial service or visitation, people are using the terms:
funeral service
rememberance service
life celebration
memorial service
9
Examples of "fixed expenses" include the following except
utilities
salaries
insurance
debt
10
A name, term, design or any other features that identifies ones sellers goods or services as distinct from others
brand images
copyright
Advertising
Brand
11
All of the following make financing more affordable except
Renting
Factoring
Leasing vs buying
Selling off excess inventory
12
Promession is
freeze drying with liquid nitrogen
soaked in alkaline misture
being spiritual not religious
a form of green burial
13
Merchandising is:
a business that provides a service
a business that purchases finished products for resale
a business that makes finished goods from raw materials
14
insurance on an owner that will supply money for a partner to buy his share upon death
tern life insurance
Buy-sell insurance
endowment insurance
Business interruption insurance
15
Most experts in the field recomment that a funeral home spend between ___ of its yearly gross income on advertising
1-4 percent
2-5 percent
7-10 percent
3-6 percent
16
Experts estimate a consumer must see an advertisement from___in a relatively short period before learning the message
14 to 20 times
4 to 10 times
6 to 12 times
9 to 15 times
17
The point at which sales revenue equals the cost and expenses of making and distributing a product
overhead
break-even point
expenditure
profit-loss ratio
18
how many months cash expenses should a business keep on hand
1 month-3 months
1 year
3 months -6 months
8-10 months
19
registered right of creator to reproduce, publish, sell the work thatis the product of intelligence & skill of theperson
goodwill
trademark
copyrights
patents
20
In this function of management specific people or groups should be given responsibility for each manageable unit of work
evaluating or controlling
Directing (actuating)
planning
organizing
21
The following are common business credit terms except:
COD
CBD
MOM
COW
22
an effective funeral servic managr must be knowldgeable about specialty of marketing, which include the following except
Religious Rites
Public relations
Promotion
Customer relations
23
What percent of the 19,000 funeral homes in the country are privately owned
75%
60%
82%
74%
24
This act of motivating people towards the achievement of a goal or goals
Franchise management
Business Management
Management
Funeral Home management
25
They type of insurance to purchase for protection against litigation is commonly referred to as Professional Liability
Personal liability
endowment
key person
Malpractice clause
26
In this management phase work that needs to be completed is divided into units.groups of people are given resp for each
organizatin phase
Evaluating or controling phase
planning phase
Directing (actuating phase)
27
types of people that generally find green burial appealing, except?
one who does not wish their body to be interred into the earth
those who have lived a green life
one who wants to give back to the earth, ultimate form of recycling
one who does not see the value of embalming
28
Insurance that protect company during the necessary time to restore property damaged by peril. pays for income & expense
credit insurance
product liability insurance
endowment insurance
business interruption insurance
29
Insurance against loss through accident or sickness
casualty insurance
liability insurance
accident and health insurance
endowment insurance
30
Broad statements about what an organization wants to achieve
goals
Mission statement
intent
purpose
31
By 2030, ___% of families will choose cremation
71%
75%
56%
65%
32
Female mortuary students have increased steadily over the last 20 years. ___% of students are female.
64%
70%
67%
57%
33
A friendly reminder is a general procedural action for collecting an outstanding bill, this is which step
5th
4th
2nd
1st
34
Insurance that protects non retailing businesses from abnormal bad-debt losses
Credit insurance
Casualty insurance
Product liability insurance
Endowment insurance
35
Examples of "variable expenses" include the following except
repairs
depreciation
supplies
hourly wage expenses
36
Objectives are established in the:
Directing (actuating) phase
planning phase
evaluating or controlling phase
organization phase
37
A function of management involves gettin the member of organization to perform in way that achieve the company objective
Planning
Directing (actuating)
Evaluating or controlling
Organizing
38
A death suit made of mushroom spores helps bodies decompose sustainably by all of the following except
crystalizes the body in order to blend into earth faster
remediates toxins accumulated over a lifetime
speeds the return to the earth by decomposition
speeds nutrient delivery back to plants
39
Goals are established in the
organization phase
Directing (actuating) phase
evaluating or controlling phase
planning phase
40
Insurance that protects non retailing businesses from abnormal bad debt losses
casualty insurance
general liability insurance
business interruption insurance
credit insurance
41
Human composting is projected to ___ in use.
increase
stay about the same
decrease
stop
42
One of the most important communication tools between the company and employees
employee pay check
firm's mission statement
employee handbook
employee personnel folder
43
Capsula mundi are
3D bust used as urn
alkaline hydrolysis crystals
skin art removed for keepsake
biodegradeable pods
44
Life insurance that protects a firm against losses due to the death of a key employee
malpractice insurance
key-person life insurance
liability insurance
self insurance
45
This percentage of mortuary science licensees following their careers to retirement
75 percent
10 percent
50 percent
25 percent
46
The interrment of a body into soil in a manner that does not inhibit decomposition, but allows to decompose naturally
green burial
promession
cremation
hydrolysis
47
The mission statement addresses the following except
the contributions to the community
the clientele served
the products and services offered
the reason the organization exists
48
The following are ways to make financing more affordable, except
selling off excess inventory
leasing vs buying
factoring
depreciation
49
The mission statement typically speaks to the following, except:
The financial goals
Reasons the organization exists
Areas of specialization
Clientele served
50
A qualificatrion that is absolutely necessary for the job, it is an allowed an approved reason for discrimination:
Occupational disclosure qualification
Occupational exclusion qualifcation
Bona fide occupational qualification
Necessary exemption qualification
51
Insurance covering business liability to customers injured on or off premises or from product sold to them
casualty insurance
endowment insurance
Credit life insurance
General liability insurance
52
Outlaws discrimination in employment against those who are over 40 years of age
Equal Pay Act of 1963
Age Discrimination in Employment Act of 1967
Civil Right Act of 1964
Rehabilitation Act of 1973
53
This statement summarizes why a funeral home is in business and how it operates:
Firms mission stratement
Firms sexual harassment policy
Firms financial goals
Firms operational practices
54
Douglas McGregor is known for
Two Factor Theory
Theory X and Theory Y
The Stages of Grief
The Hierarchy of Needs
55
This item usually no more than one or two sentences describes the purpose of the organization:
Visionary statement
Purpose statement
Mission statement
Statement of intent
56
Funeral service practi9ce supports the management concept of "caveat venditor," which is synonymous with:
watch out for Number one
Let seller beware
Let the buyer beware
First come, first
57
Types of consumer credit include the following except
charge accounts
credit card services (visa)
mortgage loans
installment credit
58
interview candidate 3 diff. time under 3 diff. situat. w/ 3 diff. interviewers, prolong give chance to dress, attit. and
Learn personality quirks
show up on time
Demonstrate how to handle stress
Provide consistent references
59
The mission statement is developed in theDirecting (actuating) phase
directing (actuating) phase
planning phase
evaluating or controlling phase
Organization phase
60
The foundation on which every good employee-employer relationship develops
Job descriptions
employee handbook
job analyses
Firms mission statement
61
Natural coffin is made from material readily biodegradable as cardboard and wicker. A cotton shroud is another option.
True
False
62
This statement summarizes why a funeral home is in business and how it operates
Firms financial goals
Firm's operational practices
Firm's mission statement
Firm's sexual harassment policy
63
this form of advertising is inexpensive, multifunctional, can be personalized and easy for people to store and refer to
Direct mail
Church bulletins
Yellow pages
Business cards
64
body disposal in natural setting with no embalming & no casket, with aim of biodegradable materials for sustainable cem.
promession
alkalyne hydrolysis
cremation
green burial
65
There will be a decrease in family owned funeral homes
False
True
66
Effective funeral service manager must be knowledgeable about the specialty are which includes OSHA, the ADA and the EPA
Communications
Facilities
Resources
Technical
67
The personnel manual or handbook should start with the firm's
history
job descriptions
mission statement
Financial goals
68
what is the difference in working capital and circulating capital
cash vs credit
the long term capital invested in the business
difference between current assets and current liabilities
difference in debt to credit ratio
69
In common business terms what is 2/10, n30
2/10 % due in 30 days
2% discount if paid in 10 days, net bill due in 30 days
2% discount off every $10 if paid within 30 days
70
In the directing phase the funeral director must strive to do the following except:
look at the present bottom line
conscientiously treat other funeral directors as competitors
have a vision for the future
Be able to communicate and articulate the vision of the funeral home
71
Insurance that protects a firm against claims that its product caused bodily injury or property damage to user
universal life ins
general liability ins
endowment ins
Product liability ins
72
One of the most important communication tools between the company and employees
Employee pay check
Employee personnel folder
Employee handbook
Firms mission statement
73
Synonymous with glyphs:
Jingles
Press kits
Marks
Logos
74
A source of market data that explains where certain businesses are located
Census of Manufacture
Census of Population
Census of Housing
Census of Business
75
insurance that allows insured,instead of benefic, to collectface value of policy upon maturity or collect value in pmt.
universal life insurance
whole life insurance
term life insurance
endowment life insurance
76
Setting an initial low price at the beginning of your business in hopes of attracting new customers
economy pricing
loss leader pricing
package pricing
penetration pricing
77
Casualty insurance
insurance covering business liability to customers injured on property
provide monetary benefit to a business that had unforseen peril flood, fire
insurance that protects non retailing business from bad debt loss
insurance that protects a firm against loss due to the death of key employe
78
the disadvantages of a sole proprietorship include the following, except
Unlimited risk
Double taxation of earnings
Limited Life
Limited management ability
79
A good manager can inspire employees to do their best. The manager does this in the following ways except
obtaining sufficent resources
establishing an enjoyable work environment
providing a six month sabbatical after five years of service
removing organizational obstacles hindering employees