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Workshop Quizzz!
Workshop Quizzz!
20 terms
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StudBud Administration
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19 plays
#quizzz
Flashcards
20 cards
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Practice quiz
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Host live
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Questions
20
Answers
1
Why does this error message appear?
Customer has a doubled record in LN Address Book
Customer doesn't exist in LN Address Book
Customer is in "Deny Access" group in Lotus Notes
C:\\notes\Data folder issue
2
Customer wants to get back some licensed applications he lost after his PC was rebuilt. You...
raise a request to SITS who'll check & install it if needed
collect the applications names and send a ticket to SRC
ask him to raise a Software Request from Self-Service Portal
re-install SCCM client and check the applications once again
3
Why does this error message appear?
Customer has a doubled record in LN Address Book
Customer is in "Deny Access" group in Lotus Notes
Customer doesn't exist in LN Address Book
C:\\notes\Data folder issue
4
Кто оунит процесс инцидент-менеджмента?
Chris Cellwood
Chris Selwood
Крис Селвуд
Chris Sellwood
5
Who in MSD really cares about Macedonia?
Nastya
Fedya
Alexander the Great
Anzhelika
6
Если SRC, работая над мажорным инцидентом, запороли всё, что можно, - будет
PIR+PCR+PAM
PIR+PCR
PIR+PAM
PAM+PCR+PIP
7
Where will you change customer's license if you do not want your arm to be accidentally broken?
MIM
Azure Portal
MIM + Active Directory
Active Directory
8
Which field in SNOW tickets shows new organizational details?
Assignment group info
Related records
Client info
Location info
9
Why does this error message appear?
Customer doesn't exist in LN Address Book
Customer has a duplicated record in LN Address Book
C:\\notes\Data folder issue
Customer is in "Deny Access" group in Lotus Notes
10
Customer is unable to modify a transaction in SAP because of a pending session. Your actions
Escalate to SRC with details and screenshot
Suggest contacting a Key User / Functional Expert
Repair SAP Logon, suggest retrying the modification
Delete SAP Logon Pad, reinstall it via SCCM, retry to modify
11
У кого самая большая скорость обработки звонков в P3?
Дмитрий Зарубин
Александр Белл
Анжел Маринчевски
Анастасия Хаврошечкина
12
Если индусы решили накатить секьюрити-патч на сервак – это
Реквест
Хорошо
Проблема
Чендж
13
What is the correct definition of SPOC in MSD
Stop Poisoning Our Community
Service Provider of Candies
Single Point of Contact
Sexy People Owning China
14
Customer never had Skype before and calls to enable it. What type of situation is it?
Request
Incident
General Inquiry
General Request for Incident
15
Кто из людей заводит больше всех IM тикетов в час?
Станислав Меликов
Александр Белов
Евгения Комогорова-Королёва
Марта
16
How to easily find RC French Office Services support group in SNOW?
*OFFICE
*OFS
*SERVICES
*OSST
17
Если к вам пришли с вопросами по ченджам/проблемам в СНАУ – куда послать кастомера?
К функциональному эксперту
К функциональному эксперту
К функциональному эксперту
К функциональному эксперту
18
Чем мы сейчас займемся?
Пиво-воды-бутерброды
Шахматы, кроссворды, компот в ассортименте
Всем пока, не звоните мне больше
Общение с коллегами под некрепкий алкоголь и неплохую еду
19
Why does this error message appear?
Customer is in "Deny Access" group in Lotus Notes
C:\\notes\Data folder issue
Customer doesn't exist in LN Address Book
Customer has a doubled record in LN Address Book
20
Customer got a new software token assigned to him but doesn't know how he can start working
He'll have to contact his manager for all the details
I'll send a ticket to SRC with all the details
I'll reassign it and send him zip.file + password + guide
SITS should help him: if not he'll have to request a new one
