VM

Each facility has their own specific website

Customer experience, its not just about finding a resolution...

Visitors that are using a desktop or laptop should install Visbridge

Once a customer registers for one facility they dont have to register again for different facility

What are some examples of customer service skills?

(Select all that apply) Visitation cost very by

If a date is not available to schedule, the customer can call to have us override and schedule.

These are to be used whenever you are not able to accept calls for any length of time.

This resource is like the ViaPath wiki - you can find information and specific processes here

If a customer cancels a free visit, they will not be able to re-schedule another free visit.

To help cut down on noise echo issues, we recommend

Viewing a visit should be done:

If a customer is experiencing connection issues during an at-home visit, we should check:

If a visit status changed from Running to Error during the visit, we will:

For some sites, visitor approval is required prior to scheduling a visit.

Where can we look to see if a video visit has had technical errors during the scheduled visit?

(Select all that apply) Scheduling and payments can be made through

In order for someone to schedule a visit with another person attending, they must be part of

What can be entered for username when logging into visitor web

If we need to reset a customer's password, we will:

Free visits are per customer, not per inmate.

Prior to assisting a visitor with his/her account, they must pass CPNI by correctly verify:

In order to schedule a visit each person must be

If a customer is not able to attend an at-home visit using VisMobile, we would recommend they:

Where can we go to find specifics on an inmate such as classification and housing unit

Once VisMobile is installed part 1 and part 2, the customer will only see one application

Visit from a station at the facility

County facilites allow us to register the visitor

When adding an already registered visitor to the visitor group the customer will need to search by

Once on person registers they can bring whoever they like

If there is a cost to schedule a visit, the funds will be taken out of their account:

When using the moble app, where will the customer find the option to manage visitor group and manage inmates

To schedule a visit, each visitor must be register

We can schedule what kind of visit for a customer?

What do we do with the DOB of a duplicated account?

This application is used to perform your job functions

DOC facilities allow us to register the visitor

The approval process is completed by

Once a visit is confirmed, no changes are allowed to be made

If a customer is having problems accessing their account we should first check:

This resource allows us access to other resources such as confluence and service now

Visit on your computer, laptop, or mobile app

Where can all of the visitor and officer websites be found?

We can schedule any date and time for a customer.

The internet visit tester can be ran through

If a visit is Transcoding with no errors, we should:

For a customer who is experiencing issues navigating the website, we can

If 2 accounts pull up with the same Name and DOB, we need to:

VisMobile is available for all types of devices

Where do we go to check if the visitor is approved to visit the inmate

Attorney visit

The types of identification that can be used for registration are

Visit from a traditional booth at the facility