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Access Services Assessment Test
Access Services Assessment Test
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Answers
1
Do we charge for overdue CLICs books?
No, the fine is waived
Yes
Yes, the fine can accrue interest if not paid immediately
Yes, but they must be paid directly at the owning library
2
The library charges for scanning
True
False
3
CUNY Language Immersion Programs at BCC offer ESL courses and are part of Universal Privileges
False
True
4
Who can make a CLICs request?
CUNY retirees – PSC only
CUNY students, faculty, and staff
All of the above
SUNY students, faculty, and staff
5
What is the loan period for reserve items?
3 hours or 3 days depending on the item
16 weeks
3 hours
3 hours or 3 weeks depending on the item
6
Select the correct list of study room numbers
214, 216, 219, 225, 230, 233
520, 521, 522, 524, 525, 530
214, 216, 282, 225, 230, 233
214, 216, 219, 226, 230, 233
7
How many color printers are in the library?
Five
Three
Two
One
8
What is the loan period for regular loan items?
four weeks
three months
28 days
16 weeks
9
What privileges do BCC students have?
can borrow books
can print and use databases
all of the above
can borrow equipment
10
Do we collect fines for late returns of a reserved item? If so, what is the fine?
No
Yes, $15
Yes, $0.20/min
Yes, $0.10/min
11
Kay comes to the circulation desk to pick up her ILL loan. The ILL slip says, “Library Use Only.” What should you do?
Just hand the book over to Kay
Tell Kay the slip states, “library use Only,” and you check it out
Ignore what the slip says and proceed to check out the book
Tell Kay the book cannot leave the library as per the sender's instructions
12
The BCC ID card is also known as Bronco ID
True
False
13
What is the role of the reference desk?
Help users find books, articles, & cite sources; assist with databases
Help users find books, articles, & reserve study rooms on LibCal
Help users with databases & articles; circulate library materials
Assist with essay writing & using library databases
14
How many restrooms does the library have?
six
two
eight
four
15
What may cause a student to be blocked from booking a study room?
Fines/lost book or equipment fines
Multiple late returns of a study room keycard
Disregard for study room policy
B and C
16
How long after the due date does it take for a book to be presumed lost in Alma?
7 days
60 days
20 days
10 days
17
How many study rooms does the library have?
Twenty
Eighteen
Nineteen
Sixteen
18
Henry returns an ILL book, but he has the other volume at home. What do you do?
Put the book on hold until he returns the second volume
Accept the book but don’t check it in until he brings the second
Explain both books must be returned together as a set
Tell Henry he must return both volumes to close the ILL transaction
19
Who wears the Green BCC ID?
Special Programs (CUNY Start, Math Start, Future Now, etc.)
BCC Students/College Discovery
Staff
Faculty
20
Faculty can borrow a reserve book?
True
False
21
When replacing a lost book, what options is the patron given?
Replace the book with an exact copy or pay for the lost book fee
Pay the amount on their library account
Call the library and negotiate down to the amount they can afford
Ask for a payment plan that fits their budget
22
What do you need to borrow books?
Class Schedule & EMPLID
Bursar Bill & EMPLID
Valid BCC/CUNY ID & EMPLID
State ID & EMPLID
23
What is the lost book fee for BCC?
$50.00
$85 replacement cost + $25.00 processing fee
Cost of the book + $5.00 processing fee
Cost of the book + $10.00 processing fee
24
How do BCC users print in the library?
Log in with BCC email, send to printer, swipe physical Bronco ID
Log in with BCC email, send to printer, swipe mobile Bronco ID
Log in with BCC email, send to printer, scan physical Bronco ID
Log in with CUNYFIRST, send to printer, swipe physical Bronco ID
25
A patron can pick up an ILL loan request at any CUNY campus
True
False
26
Do part-time students get money for printing? If yes, how much?
Yes, $17.00
No
Yes, $17.50
Yes, $17.25
27
How many printers are within the library study hall?
4
1
2
3
28
What privileges do special program students have? (CUNY Start, Math Start, Future Now, etc.)
can borrow BCC books
B and C
can print and use databases
can borrow equipment
29
Are books the only item in the reserve collection? If not, what else are there?
No, there are also e-books, book chapters, and journal articles
No, there are also e-books, book chapters, and reference books
Yes
No, there are also e-books and book chapters
30
How long does a student have before their study room reservation is canceled?
15 minutes after their reservation time
15 minutes before their reservation time
10 minutes after their reservation time
5 minutes before their reservation time
31
To see letters sent out to patrons where do you go in Alma?
User Detail --> blocks tab
User Detail --> notes tab
User Detail --> history tab
User Detail --> attachments tab
32
Who wears the Blue BCC ID?
Special Programs (CUNY Start, Math Start, Future Now, etc.)
Staff
BCC Students/College Discovery
Faculty
33
What is needed to print in the library?
BCC ID card, sufficient funds in their card, & CUNYFIRST credentials
BCC ID card, sufficient funds in their card, & BCC email credentials
Any CUNY ID card, sufficient funds in their card
BCC ID card, insufficient funds in their card, & BCC email credentials
34
How many copy machines are located in the copier room?
six
seven
four
five
35
How can users print if they forgot their Bronco ID? (method 2)
Use the Bronco mobile app to print
Buy a $1 guest card at a BCC card station, add funds & use it to print
Pay library staff to print for them
Buy a $1 guest card, add funds & activate it before printing
36
What floors is the library located on in the North Hall building?
3rd
1st & 3rd
2nd & 3rd
1st & 2nd
37
How many digits are there in a barcode?
12
16
18
14
38
The library offers payment plans for library fines
True
False
39
How many digits does an EMPLID ID have?
six
seven
eight
five
40
In Alma, can library staff renew CLICs books?
False, CLICS books can only be renewed by staff at the owning CUNY library
False, CLICS books can only be renewed by librarians
True, all CLICS books can be renewed by staff at any CUNY library
False, CLICS books can only renewed by the patron
41
What is the role of the circulation desk?
Loan & return reference books, headphones; process ELD requests in Alma
Loan & return books, DVDs, headphones; process ELD requests in Alma
Loan & return books, laptops, calculators & open study rooms for patrons
Loan & return books, DVDs, headphones; process ELD & ILL requests in Alma
42
What is the role of the information desk?
Reshelf books & check printer paper levels
Provide info on library services, financial aid, & campus navigation
Ensure study rooms are locked & chairs are pushed in
Provide info on library & campus services, plus campus navigation
43
How long is an ILL book request held for?
16 weeks
Five days
Until the due date
Ten days
44
Sam wants to check out a book at Circulation, but you see it’s a reference book. What do you tell him?
Check out the book & override the system message
Ask Sam why he needs the book
Inform Sam it's non-circulating & for library use only
Say nothing, desensitize it, and hand it back
45
Where is the Bronco card station located in the library?
Next to the information desk
Down the hall right of circulation, past reference & copy room
Down the hall left of tech services, past the library classroom
Third floor near the law classroom
46
Select all the units within the library
learning, content, and access services
learning, content, access, and resource & delivery services
learning, content, access, and archives & special collections services
learning, content, and center for learning & technology services
47
Only BCC students with a Green BCC ID card can borrow equipment (this excludes College Discovery students)
True
False
48
Someone else (third party) can pick up a CLICs book beside the requester
True
False
49
Interlibrary Loan lets BCC patrons request books, articles, media, and more from other libraries
False
True
50
Who wears the Black BCC ID?
Faculty
Special Programs (CUNY Start, Math Start, Future Now, etc.)
BCC Students/College Discovery
Staff
51
If a patron cannot pick up their CLICs book and request an extension on the hold date, can this be done? If so, by whom?
Yes, they need to contact the circulation desk
Yes, they need to contact a librarian at BCC
Yes, they can do it on their oneSearch account
No, they must pick it up by the expiry date
52
What floor are the Archives and Special Collections located on?
4th floor
3rd floor
2nd floor
1st floor
53
Which of the following is in an Alma Resource Sharing for CUNY Libraries?
Columbia
NYU
Yale University
SUNY
54
BCC Alumni can borrow from every CUNY library
True
False
55
BCC users can borrow from BCC Library, CUNY Libraries (CLICS), SUNY Libraries, and Inter-library (ILLiad)
True
False
56
How can a non-BCC student print in the library?
Purchase a guest card, use any computer, print with the guest card
Purchase a guest card, use the guest computer, print with the guest card
Asking a BCC student if they can use their Bronco ID to print
Go to a different building
57
How long does a CLICs request usually take?
2 days
4-6 weeks
1 week
3 days
58
How many renewals are allowed for a regular loan book?
unlimited
one
none
two
59
Who can book/reserve a study room?
All patrons of the library
Staff/Faculty
Current BCC Students
B and C
60
How do you book/reserve a study room?
Online/QR code scan
All of the above
Over the phone
In-person
61
Do we charge overdue fines for ILL books?
Yes
No
No, however, we charge fines if the book is lost
Yes, however, the fine can be waived
62
A barcode is a unique set of numbers that identifies library materials & ensures they are linked in the library database
False
True
63
How many reserve books can you borrow at a time?
two
one
three
all of the above
64
How can users print if they have insufficient funds on their Bronco ID?
Use a credit card to print
Wait until next semester for funds to reload after tuition payment
Refill Bronco card at any BCC card station
Refill at a BCC card station or online using E-Accounts via the BCC website
65
When is an ILL loan not renewable?
A and B
When the lending library rejects a renewal request
When BCC staff decides that the book has been out on loan for too long
When the lending library is recalling the book
66
A patron can request a CLICs book to be picked up at any CUNY campus
True
False
67
How many black and white printers are in library?
Four
Five
Three
Two
68
What is resource sharing?
Borrow materials from other CUNY libraries
Borrow materials from SUNY libraries
Borrow materials from New York Public Libraries
Borrow materials from CUNY and SUNY libraries
69
What must a student do before checking out a study room?
Inform the tech services they want a study room
Inform the circulation desk and write class schedule on the sign-up sheet
Inform the circulation desk and write contact info on the sign-up sheet
Inform tech services and write contact info on the sign-up sheet
70
If a patron loses a CLICs book, what must they do?
Ignore it. The school won’t miss the book
Replace the book and present the new copy to the owner of the lost book
Mail a check to the library in the amount you think is the book's value
Contact the CUNY library, which owns the book
71
How are CLICs requests done?
Circulation desk staff
In-person, with help from a Librarian
Both A and C
Online using the library website
72
What information do you need to log into your ILL account?
Outlook login
Bronco login credentials
CUNYfirst login
Gmail login
73
If a patron loses an ILL item, they must pay for the lost item
True
False
74
How soon can a student check into their reserved study room?
B and C
5 minutes before their reserved time
30 minutes before their reserved time
10 minutes before their reserved time
75
What do you need to locate/access a patron’s account?
class schedule
name, EMPLID, or barcode
bursar bill
barcode
76
Faculty and staff are exempt from paying library fines
True
False
77
The reserve collection has course materials for BCC students, with loan periods of 3 hours (in-library use) or 3 days
False
True
78
On what floor is the Law Classroom located?
4th floor
3rd floor
1st floor
2nd floor
79
What is the standard hold-shelf time-period for a CLICs item?
one week
five days
two weeks
ten days
80
All ILL loans must be returned to the campus it was picked up from
False
True
81
What do you select to begin checkout, a crucial part of our service?
Fulfillment --> Manage In-Process Items
Fulfillment --> Returns
Fulfillment --> Manage Patron Services
Fulfillment --> Scan-In Items
82
Can a reserve item be renewed?
Renewable only at the professor’s discretion
Can be renewable at any time
No
Renewable only at staff discretion
83
How many scanning stations are located within the library study hall?
One
Three
Four
Two
84
How do you add/update information to a patron’s account?
Fulfillment --> Manage Patron Services --> Submit Request
Fulfillment --> Manage Patron Services --> Refresh Blocks/Notes
Fulfillment --> Manage Patron Services --> Edit User Info
Fulfillment --> Manage Patron Services --> Add/Renew Patron Role
85
What floor is the Microfilm reader located on?
1st floor
2nd and 3rd floor
3rd floor
2nd floor
86
How much money is given to full-time students per semester for printing?
$55.00
$35.00
$33.00
$30.00
87
What should you do if a note pops up when accessing a patron’s account?
Ask for assistance from a colleague or supervisor
Ignore it and proceed to help the patron
Tell the patron you can’t help them
Read it and proceed accordingly
88
Is there a strict policy that requires students to reserve study room space in advance?
True
False
89
What privileges do BCC faculty and staff have?
can borrow books
can print and use databases
can borrow equipment
B and C
90
Where are the copy machines located?
Room 214
Room 241
Room 204
Room 240
91
Where are the restrooms located?
2nd fl: Between Tech Services & stairs, and across from reference
2nd fl: Between Circulation & entrance 3rd fl: Between stairs & leisure
3rd fl: Next to law classroom & between stairs & leisure shelves
2nd fl: Between Tech Services & stairs 3rd fl: Between stairs & leisure
92
The library offers free printing
False
True
93
Tara wants to check out books, but her BCC ID shows an expired account. What do you do?
Update the patron's account expiration date
Ignore the system notice and check out the items
Withhold items and report the incident to the supervisor
Check out items to another active account
94
Who wears the Purple BCC ID?
Staff
BCC Students/College Discovery
Special Programs (CUNY Start, Math Start, Future Now, etc.)
Faculty
95
Patrons can renew CLICs books through oneSearch
False
True
96
Patrons can still borrow if they forget their EMPLID or BCC/CUNY ID card
True
False
97
What is the difference between Returns and Scan In?
Returns: Check-in items Scan In: Process CLICS & display info
Returns: Check-in items Scan In: Process ILL & display item info
Returns: Check-in items Scan In: Check out borrowed items
Returns: Check-in items Scan In: Display item info
98
If a patron goes to the shelf and looks for a book but cannot locate it, what should they do next?
Request the book from a different library through oneSearch
Purchase the book on Amazon
Go to a different library
Go to the circulation desk for assistance from a staff member
99
What are acceptable greetings when answering the telephone at circulation?
Hello, how can I help you?
May I help you?
"Bronx Community College" or "BCC Library Circulation Desk"
All except A
100
How many service desks are in the library?
4
1
3
2
101
How are ILL loans renewed?
Online via the patron’s ILL account
Email the ILL manager
B or C
In person at the circulation desk
102
Library staff members are required to answer telephone calls at assigned work station
True
False
103
What does CLICS stand for?
Campus Loans Inter-Campus Service
CUNY Loans Inter-Campus Service
Campus Library Inter-Campus Service
CUNY Libraries Inter-Campus Service
104
Within Fulfillment working area, what does the “use proxy” function do?
None of the above
Allow checkout to pre-approved users picking up for another user
Has no functional use
Register new patrons for fulfillment services
105
Non-BCC College students/staff or faculty can purchase a Bronco ID card to print, or copy.
True
False
106
BCC can accept a lost book payment for another CUNY school’s book
False
True
107
What is an EMPLID ID?
Unique NYS ID for students, faculty & staff in CUNYFIRST
Your social security number
Unique CUNY ID for students, faculty & staff in CUNYFIRST
Unique BCC ID for students, faculty & staff in CUNYFIRST
108
Where is the library located?
Lowe Hall Building
North Hall & Library Building
Colston Building
Roscoe Brown Student Center
109
Who can pick up an ILL loan request?
the requester or assigned proxy user
Anyone
Library staff
Friend
110
What should you do if you receive the message “item is not loanable” when trying to check out an item?
Ask another staff member to make the item loanable
Let the user borrow the item & tell them that it cannot leave the library
Desensitize the item and hand it over to the user
Inform the user that the item cannot be loaned out
111
What is the role of the technology services desk?
Loan laptops, iPads, & books; assist with tech & printing
Process book loans/returns; assist with tech, printing, & repairs
Loan laptops, iPads, & calculators; handle study rooms & tech assistance
Process equipment loans/returns; assist with tech, printing, & homework
112
Abby wants to check out a reference book but it's non-circulating. What do you do?
Both A & B
Suggest purchasing the book instead
Suggest scanning or copying needed pages
Suggest requesting the book on OneSearch
113
Who can borrow books?
Current CUNY students, faculty, and staff
BCC College Prep programs, BCC alumni, and CUNY Retirees (PSC only)
Current SUNY Empire students, faculty, and staff
All of the above
114
What should you do if you cannot find a patron account in Alma?
B and C
Report incident to supervisor
Attempt to find user in other institution
Decline services
115
On what floor is the library office located?
2nd and 3rd floor
2nd floor
3rd floor
1st and 2nd floor
116
What is the maximum duration for the study room?
2 hours
45 minutes
4 hours
1 hour
117
What does ILL stand for?
Inter-lost Loan
Inter-library Loan
None of the above
Inter-loan Library
118
How are books renewed?
Over the phone and online through oneSearch
Online through oneSearch and via email request
In-person and online through oneSearch
In-person only
119
How many regular loan books can a patron borrow at a time?
three
five
As much as the patron can carry
ten
120
The library charges for overdue regular loan books
False
True
121
A CLICs book can be returned to any CUNY campus
True
False
122
Visiting scholars can borrow with a department letter & a library account, limited to BCC libraries
True
False
123
How can users print if they forgot their Bronco ID? (method 1)
Library staff may offer a one-time printing courtesy
All of the above
Advise the user to go print at Walgreens or CVS
BCC users can print using their mobile ID
124
Who can make an ILL request?
CUNY retirees – PSC only
A and C
BCC students, faculty, and staff
BCC alumni
125
A patron wants to borrow a reserve book, but their account has fines and a lost book. What do you do?
Criticize the patron for being careless
Yell at the patron for not returning library property
Deny checkout because they are untrustworthy
Inform them they must return or pay for lost items before borrowing
126
Where do patrons go to pay a library fine?
Bursar
Tech Services desk
Circulation desk
A and B
127
The library has restrooms
False
True
