Chapter 9: Professional Messages

A(n)____ is found at the bottom of a memo and is used to indicate specific things to the reader

_____ includes margins, space between paragraphs, and any other blank space on the page.

___ is used when sending a copy of the memo to someone without the recipient's knowledge.

The _______ is the sign-off for a letter.

____ is needed when others are being sent a copy of a letter

The ___ of the letter is the message.

Which of the following describes information included after the signature in a letter?

Which of the following is NOT a complimentary close?

________are the characteristics that make up a set of letters, numbers, and symbols.

A(n) ____ is a hardcopy document used for intra-office communication.

What is commonly found in a signature block?

_______ includes information about an organization. (name, address, logo)

_______ is a predesigned form supplied in word processing software.

The _____ are the words 'to', 'from', 'date', and 'subject' that appear at the top of the memo.

___ is a style in which there is no punctuation after the salutation or complimentary close.

Style in which a ; is placed after the salutation and a , after the complimentary close is ____

___ is a set of guidelines for appropriate behavior on the Internet.

____ is how written information is presented on a printed page or screen.

A(n)____ alerts the reader to materials that are included in the mailing along with the letter.

Which of the following is NOT an appropriate e-mail address?

Places date, complimentary close, and signature to the right of the center point of the letter

_______ allows a person to send a message he or she received to a new recipient.

What information is typically found at the top of a memo?

___ is a generally accepted way to format a document so its appearance follows a convention.

The _____ is the name, title, and address of the recipient.

___ is a format in which all lines are flush with the left margin.

The greeting in a letter is the _____.

What indicates the person who keyed a letter?

Writer's name and title is the ______ block.

Which of the following describes the typeface, size, and style of characters?