Mission 5 Part 2 Review - GSO Pilot

A customer mentions that she doesn't get good connection in her upstairs bedroom. How should you proceed?

How much does it cost to add Wifi to an account subscribed to Spectrum Premier and ship out a new router in SPP 4.0?

Which of the following could cause slow speeds on a wireless connection?

What is the best method for the customer to perform a speed test?

Where in Agent OS do you go to run a Speed Test?

How many T4 timeouts indicate an issue?

How do you correct a provisioning speed mismatch?

A customer is subscribed to 300 Mbps and gets 270 Mbps when running a speed test. How do you handle this call?

Where can you go in WIN to check if the device has had an RSSI alarms?

Which Troubleshooting flow would you use for a customer whose Internet is dropping in and out daily?

How does a Spectrum Internet customer connect to outdoor Spectrum Access Points?

"Are all of your devices having the same issue?" is an example of what kind of question?

A customer has a Spectrum modem and a Spectrum Generic Wireless Router (GWR). Where do you reset the WiFi password?

A customer wants to connect to 5GHz, but only sees one network name on his router. How do you assist the customer?

Which Troubleshooting flow would you use to assist a customer with their WiFi Network name and password?

Which feature is specific to Advanced WiFi Routers (ie AWGs and GWRs don't have this.)

What is the difference between 2.4 GHz and 5 GHz?

Where can an Advanced WiFi customer set up a Pause Schedule?

A customer is having slow speeds on just their smart phone, all other devices are fine. How do you proceed?