pathway to success review

Recommending that your client adds a microdermabrasion to a facial is known as:

supplies used in daily salon operations

arrangement of two or more parties agree to share all costs, profits,, responsibilities of a business

personal assessment of self-worth is your

organized system to track all business transactions and expenses

scheduling your clients next appointment while they are still in your chair

describing your recommendation in a verbal, detailed way so that your client understands your vision:

Connecting with potential clients in a social setting

policy purchased to protect from risk or loss

pictures of your best work,awards,certificates displayed professionally in an album or electronic folder

individual who has total responsibility for all profits and losses of a business

A _____ should include the clients name,contact information, requested time and date of appointment

finding solutions to your clients concerns and developing a mental picture of your clients expectations

marketing can include

The money a typical client spends on services and products during their salon visit determines:

steps you take to ensure your client always leaves with a positive impression

percentage of total dollars you receive from services and retail products sold

open ended question

communication using eye movement, body gestures to receive or give information

strategy used so your client returns within a specified time for their next service

moral standards that guide a persons conduct

form of ownership by a group, requires a level of legal consideration/organized/designed by a lawyer

An image or trademark that represents you or your business

A _______ is required when seeking financial assistance to open your salon

document that provides details of your work history, education and qualifications for a position:

the movement and position of your body is a communication skill

gaining new clients through word-of-mouth recommendation

All people in the cosmetology field wear,bright,vibrant hair color, ex of:

______ is using verbal and non-verbal cues to show you are interested in the conversation:

Budgeting, employee management, inventory and purchasing are necessary skills in:

_____ is when a technician rents space in an existing building and has the ability to make money

will affect your retention, referrals,and re booking

words to summarize what you heard

document the employer provides that gives specific information about a job, qualifications/skills needed

certain regulatory agencies and taxing laws require that you maintain correct:

to set, monitor, and achieve a personal or organizational desired end-point within a specific time frame

keeping and using a cancellation list, and a perception it creates for your clients is an example of:

benefits of client retention can include growth of a paycheck, job security and:

running late, deadlines, personal issues can be demanding and can cause:

respectful of others,ethical, honorable are traits of

showering,brushing teeth,shampooing your hair is considered

marketing to your desired demographic