HSC - Business Services

Question 1

I need to send the minutes to all staff via email. What level of security would apply to email?

Accepted Answer

General access

Question 2

Which combination of questioning techniques is being used by the office administrator?

Accepted Answer

Reflective and closed

Question 3

How can office workers participate in work health and safety consultative processes?

Accepted Answer

By contributing to staff meetings

Question 4

What is the first step that Alan should take to clarify the instructions?

Accepted Answer

Formulate questions to ask the supervisor

Question 5

Which of the following are environmental concerns relevant to the business services industry?

Accepted Answer

Sustainability and waste management

Question 6

Correctly classify Emma, Bob and Cathy as internal or external customers.

Accepted Answer

External, Internal, External

Question 7

Which of the following is considered best practice for reviewing work performance of employees?

Accepted Answer

Conducting supervisor appraisals

Question 8

Which is the most effective way to reduce cross-cultural misunderstandings in the workplace?

Accepted Answer

Accepting individual differences

Question 9

Which of the following is likely to be found in a personnel record?

Accepted Answer

Salary rates

Question 10

Implementing effective grievance procedures to settle workplace disputes enables a business to:

Accepted Answer

act fairly and consistently

Question 11

Which strategies would be useful to improve workplace interaction with customers?

Accepted Answer

Use structured follow-up procedures

Question 12

What is the objective of conflict resolution?

Accepted Answer

To promote the concept of 'win-win'

Question 13

Which of the following best describes the process that has been applied to this document?

Accepted Answer

Proofreading

Question 14

Which of the following is usually NOT considered a business resource?

Accepted Answer

Wages

Question 15

If I tripped over an electrical cord and hurt my wrist. Who will I notify first?

Accepted Answer

Safety officer, Supervisor

Questions 15