What should you NOT do when using a computer?

Keep your thighs perpendicular to the floor

Which of the following is true about inkjet printers vs. laser printers?

Laser printers have lower ink costs over a length of time

What should be done when filing alphabetically?

Hyphenated last and hyphenated first names are in one unit

Which of the following is an objective statement?

The patient's heart rate is elevated at 120 beats per minute

What should you do while documenting a telephone call?

Include your own name or initials

The main benefit of ____ is that patients that have unexpected symptoms can be seen.

Walk-in or open hours scheduling

When would a form letter NOT be appropriate?

Outlining an accident victim's injuries

What should NOT be done when using a fax machine?

Transmit material without a cover page

What should be done if a patient calls with a medical question?

Document the pt. info and give it to doctor for review.

What does the "P" in SOAP stand for?

Plans for further studies, treatment, or management

Modern copy machines do which of the following?

Can be programmed to perform functions (stapling, resizing)

What is NOT recommended for maintaining a smooth schedule?

Bill the patient's insurance company for missed appointment.

If a patient is habitually late, what should be done?

Ask office manager to discuss the scheduling policy with pt

Which of the following would be part of maintaining a patient's medical record?

Straighten and tidy the forms before filing

What is a disadvantage of using email?

It is not as secure, private, and confidential as believed.

What should be done if a pt in the waiting room will have to wait longer than expected?

Notify the patient and offer the option to reschedule

What should you NOT do during a telephone screening?

Paraphrase the caller's description of their symptoms

When using EHR software, the electronic superbill:

can be done in conjunction with charting

What should be done with your personal mobile device when working?

Put the phone away during office hours

When using EHR, the provider's Home Page does not:

Automatically post lab results into the patient's record

What type of info appears on the same page when using the POMR method of record keeping?

Medication lists and preventive care lists

What should the chief complaint be when recording progress notes?

Should be written using the patient's own words

If a medical office has a computer network, passwords should be used on what?

All computers and all software applications

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Med 102 Test 3

75 termsStudBud Administration848 plays

Medical Front office procedures

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Questions 75

Answers

1
What should you NOT do when using a computer?
Keep wrists and hands straight
Keep shoulders and upper arms in line with your torso
Keep feet flat on the floor or supported by footrest
Keep your thighs perpendicular to the floor
2
What to the 2 "D's" in CHEDDAR stand for?
Drug to drug
Details and drugs
Dosages and documentation
Details and documentation
3
Data can be recorded onto a DVD-R disk how many times?
As many times as you want until the disk wears out.
Once
As many times as you want until disk is full
None
4
What does the "I" in HPIP stand for?
Impression
Insurance
Intestinal
Investigate
5
Which of the following is true about inkjet printers vs. laser printers?
Laser printers have lower ink costs over a length of time
Laser printers are less popular in offices
Laser printers offer lower print quality
Laser printers are less expensive to purchase
6
What should be done when filing alphabetically?
Names are filed in Z-A order from the first to last letter
Prefixes are not considered to be part of the last name
Words such as and and for are ignored and should be left out
Hyphenated last and hyphenated first names are in one unit
7
Which of the following is an objective statement?
I have a headache.
Mrs. Smith says her mouth feels dry.
You don't look well.
The patient's heart rate is elevated at 120 beats per minute
8
What should you do while documenting a telephone call?
Never attach anything to message before giving it to doctor
Include your own name or initials
Mark the message as "URGENT"
Only record the patient's reason for calling
9
How many spaces below the closing should the sender's name be entered on a business letter?
2
4
1
3
10
Who is normally the first person to inspect reports?
Insurance company
Medical assistant
Patient
Provider
11
The main benefit of ____ is that patients that have unexpected symptoms can be seen.
Double booking
Modified wave scheduling
Streaming
Walk-in or open hours scheduling
12
The HIPAA Security Rule audit does NOT include which of the following categories?
Physical safeguards
Administrative safeguards
Technical safeguards
Drug authorizations
13
Which of the following would be a subjective statement?
You don't look well.
The patient's temperature is 37.9 C/100.2 F.
Your blood sugar is 325mg/dL.
Your blood pressure is 124/92.
14
When would a form letter NOT be appropriate?
Athletic participation approvals
Outlining an accident victim's injuries
Office visit verifications
Delinquent account reminders
15
What should NOT be done when using a fax machine?
Resend a message if noise on the line/unclear transmission
Transmit material without a cover page
Use typed words for numbers to avoid issues in interpreting
Remove paper clips and staples from material to be scanned
16
What type font should be used to expedite delivery of an addressed letter?
Standard
Script
Handwriting
Executive
17
Patients should not have invasive procedures or surgeries performed without:
Making payment prior to treatment
Being given a guarantee of results
Providing informed consent
reviewing and signing a copy of Patient's bill of Rights
18
When using a computerized system, what refers to having specific time periods blocked out?
Matrix
Audit trail
Boot
Cluster
19
Which zip code if written correctly?
74820:2772
748202772
74820+2772
74820-2772
20
What should be done if a patient calls with a medical question?
Ask the patient to call back at a later time
Document the pt. info and give it to doctor for review.
Treat the answer lightly
Guess at the answer
21
What does the "P" in SOAP stand for?
Preventive care
Physician, provider, or medical practice
Patient
Plans for further studies, treatment, or management
22
How often should all central computer data be backed up?
Weekly
Monthly
Biweekly
Daily
23
Modern copy machines do which of the following?
Can be programmed to perform functions (stapling, resizing)
Produce copies at a much higher cost than a printer
Use liquid ink instead of toner cartridges
Require no routine maintenance
24
What is NOT recommended for maintaining a smooth schedule?
Bill the patient's insurance company for missed appointment.
Verbally explaining the cancellation policy when scheduling
Giving patients a reminder call a day or two before appt.
Including the cancellation policy on appointment card
25
Devices (hardware and software) that protect a network from intruders are called:
Lock boxes
Antivirals
Security logs
Firewalls
26
When would a release be required to give info about a patient?
Provide results to the referring physician from a specialist
Request a consultation from a specialist
Life insurance questionnaire
Patient's insurance company for payment of services
27
Complete and accurate medical records provide legal protections for whom?
Physicians
both patients and physicians
Patients
Neither patients nor physicians
28
If a patient is habitually late, what should be done?
Require the patient to reschedule, no matter the reason
Do your best to accommodate all patients when they arrive
Refuse to schedule any future appointments for this patient
Ask office manager to discuss the scheduling policy with pt
29
Number of sheets of paper in a ream is:
1000
500
100
2000
30
Which of the following would be part of maintaining a patient's medical record?
Prescription refills
Patient chart with record of visits
Calls that pertain to the patient or calls WITH the patient
Straighten and tidy the forms before filing
31
What is a disadvantage of using email?
It is not as secure, private, and confidential as believed.
It makes tracing the history of a conversation difficult
You can only communicate with one person at at time.
Patients need to be available to receive the message.
32
Phone menus were made to :
Increase efficiency
Keep the caller on hold
Route all calls to a central operator
Disconnect the caller if none of the menu options apply
33
HIPAA requires all medical records, signed consent forms, etc. to be stored for how long?
Two years
Six years
Four years
Indefinitely
34
What should be done if a pt in the waiting room will have to wait longer than expected?
Say nothing to the patient
Tell the pt about the delay only if he/she asks
Notify the patient and offer the option to reschedule
Lie to the patient about how long the wait is likely to be
35
What should you NOT do during a telephone screening?
Ask if they are a new or existing patient
Determine the caller's identity
Ask the same questions every time with each pt.(same issues)
Paraphrase the caller's description of their symptoms
36
What happens when purging a file?
You update it.
You clean it out.
You correct information in it.
You make a copy of it
37
When using EHR software, the electronic superbill:
must be created using separate billing software
requires fees to be manually entered
can only exist as a single version
can be done in conjunction with charting
38
Word processing is NOT a common feature of practice management software?
True
False
39
What should you NOT do when answering a telephone call?
Remain expressionless
Identify yourself
Let the caller know when they may expect a response.
Repeat back to the caller any information you record
40
What should be done with your personal mobile device when working?
Put the phone away during office hours
Keep your phone on vibrate while obtaining vital signs
Use the phone to take pics of suspicious injuries to a pt.
Accept or return personal calls while working
41
Which is an example of software
Application program
Printer
Keyboard
Monitor
42
Which type of service is delivered only to a specific addressee or authorized agent?
Certified mail
Return receipt
Restricted delivery
COD
43
Which of the following are used to provide written instructions for exams and diagnostic tests?
Information sheets
Email
Informal notes
Interoffice memos
44
Dateline, complimentary close, and typed signature that begin right of center are seen in what?
Full block letter
Modified block with indented paragraphs letter
Modified block letter
Half block letter
45
What is another name for electronic prescription refills?
E-prescribing
Mediation management
Patient portal
Minute prescriptions
46
When using EHR, the provider's Home Page does not:
Offer an intra-office messaging system
Identify health maintenance items that require attention
Automatically post lab results into the patient's record
Provide a snapshot view of daily schedules
47
What type of info appears on the same page when using the POMR method of record keeping?
The chief complaint and list of chronic problems
Medication lists and preventive care lists
The patient profile and list of chronic problems
Education info provided to patient and the review of systems
48
What should the chief complaint be when recording progress notes?
A series of codes that relate to a list of common symptoms
A paraphrased description of the patient's condition
Should only be recorded by the provider
Should be written using the patient's own words
49
Which of the following SHOULD BE capitalized?
acetaminophen
tylenol
ibuprofen
aspirin
50
If a medical office has a computer network, passwords should be used on what?
The server and its software applications only
All computers and all software applications
The terminals only
The terminals and all software applications
51
Who should have access to the provider's weekly schedule?
Administrative and clinical medical assistants
Administrative medical assistants and providers
Clinical medical assistants and providers
Everyone in the office
52
You should ask a caller if you can call them back it it takes how long to retrieve the info.
Longer than 1 minute
Longer than 30 seconds
Longer than 5 minutes
Longer than 3 minutes
53
What should NOT be done when scheduling appointments?
Note the type of appointment needed
Use at least 3 identifiers of the patient
Assess the type of appointment needed
Confirm the last appointment date
54
What do insurance companies require patient to get before they will pay for a specialist visit?
Waiver
Diagnosis
Consultation
Referral
55
What type of info does NOT need to be included when sending a prescription refill request?
Name of medication
Number of refills
Date prescription was first filled
Dosage information
56
What section of the patient's chart should lab reports be filed in?
Order of importance
Alphabetical order
chronological order
Order of relevance
57
What is the first step in composing a letter?
Compose a rough draft
Select the style for the letter
Determine what information needs to be included
Select the type of font and size
58
Which of the following would be sent to a licensing board?
Personal letter
Informal note
Professional letter
Interoffice communication
59
When does a patient NOT need to provide signed consent for the medical office to release info?
Public health risk
Substance abuse records
Mental health records
Genetic testing
60
What should not be provided when scheduling a hospital admission for a patient?
Type of reservation requested
Type of service the patient is being admitted for
Guess of the diagnosis and plan of care
Name of attending physician for admission
61
What can be utilized to allow several people in different places to talk at the same time?
Conference Calling
caller ID
Voicemail
call waiting
62
A disadvantage of clustering is:
All personnel must be involved in things about current appt.
Very few patients can be seen in a single day
If one visit gets off track, the rest can also.
Paperwork can't be prepared until the time of appointment.
63
Approx. how long does it take a person to sense your attitude from listening to your voice?
10 seconds
1 minute
30 seconds
3 minutes
64
What should the administrative medical assistant do when a patient arrives at the office?
Explain all instructions thoroughly
Avoid eye contact while listening to their remarks
Greet them as soon as it is convenient for the MA to do so
Ask any personal questions while they are in reception area
65
If a caller makes threats, what should you do?
Immediately hang up
Try to calm the caller or wait until the caller hangs up
Give the phone to the supervisor
Obtain info about caller and threat then end call.
66
A phone screening manual can also be referred to as a _______ manual.
triage
Employee
priority
authorization
67
Which is NOT considered an issue when using mobile devices?
Source of contamination
HIPAA
Convenience and connectivity
Privacy
68
When booking a same-day or urgent care visit, what should you do?
Fill your afternoon appointment first
Fill your morning appointments first
Book same day appointments for patients needing urgent care
Both A and C
69
What should be done when you annotate the incoming mail?
Discard all junk mail
Identify for the provider important points to be noticed.
Maintain a list of every piece of mail that comes in
Separate it into different categories
70
What is not done as a part of daily equipment maintenance?
Cleaning
Checking consumables
Ordering replacement parts
Troubleshooting
71
What is the main disadvantage of single-booking?
Provider lacks enough time to focus on each patient
If patient issues are simple, gaps may occur in schedule
Patients have to wait for long periods of time
Problems with a patient may delay the next patient
72
What is true about the Internet?
Patients should not be encouraged to use it for med advice
All content is reviewed by the Dept. of Information
Some type of web browser is required to access web sites
It's impossible to perform business transactions on internet
73
Dragon Naturally Speaking is an example of what type of software?
Practice management
Operating system
EHR
Speech recognition
74
Which of the following is NOT a letter style?
Modified block letter
Full block letter
Partial block letter
Modified block letter with indented paragraphs
75
What method of scheduling is best to keep continuous flow of patients coming thru the office?
Wave
Clustering
Streaming
Walk in/open hours

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