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MK New Org Structure Flashcards | StudBud
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MK New Org Structure
Which task comes first?
QC stands for
MK New Org Structure
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Answers
1
QC stands for
Quezon City
Quality Assurance
Queen's Cake
Quality Control
2
Which task comes first?
Tim checks for customer complain patterns.
Patty invites prospects to the MK onboarding.
Josh checks for partners when he hears Shanu's bell.
New protocol to be trained to partners.
3
Tim sees that most of the complaints are about the time stated for a job, what will happen?
He will consult with Josh and Patty.
He turns green and rips his shirt into two.
He will pray to the Saint of Patience.
He will consult with Kris.
4
Why do we give 1st priority to the WBM activities?
Because they have a cheer leader.
Because the WBM group has the core MyKuya team.
Because that is the will of the gods.
Because if we win by the minute, we win it all.
5
The recruitment & training team is in what priority level?
non of the above
4th
2nd
Critical level
6
An irate customer emails MK about the service she experienced. How do we deal with it?
Patty will consult with Tim regarding the case.
We hire a hitman to "take care" of it.
Shanu uses his cheer leading charm to calm the customer.
Patty will email the customer to calm her down.
7
What are the 2 groups in the new MyKuya organization structure?
WQC/QA
group 1 & 2
WCM/QC
QC/WBM
8
Which task comes last?
Carl consults with Tim on what to improve in the module.
Tim checks for partner behaviour pattern.
Patty consults with Tim on customer complaints.
Josh consults with Tim on partner's payout.
9
What should Josh do once he hears Shanu ring the bell?
He contacts the partners.
He pokes Patty.
Jumps out the window.
He shouts "Ice cream, Ice cream!".
10
What tools-of-work should Shanu have for his new role?
Sword
Pom-poms
Bell
Shotgun
11
A very angry customer calls MK, all of a sudden a request hits. What should Patty do?
Stare at the wall and think of what's for supper.
Tell the customer to wait for a moment.
Throw the phone to Shanu.
Tell the customer he dialed the wrong number.
12
A chicken crossed the road then a request comes in, what should happen?
Shanu shouts, Patty msg the customer, Josh checks partners.
Shanu gets eggs, Patty mixes eggs and milk, Josh cooks eggs.
Kris catches the chicken, Patty shouts, Josh cries.
MK team checks if the chicken is lost.
13
Being the cheer leader of the team, how would you describe Shanu in his role?
aggressive
loud
bombastic!
perky
14
A partner has the habit of NOT wearing the MK outfit. What do we do?
Josh tell the partner, "you are Sibak!".
Josh calls the partner to confirm the behavior.
Replace the partner's outfit with a pink one.
Block the partner for a week.
15
WBM stands for
Win By The Minute
Wild Before Marriage
Wrestling & Bowling Mascots
World Bowel Movement
16
A partner has a question about a certain item for the customers, what should happen?
Patty messages the customer about the request.
Josh researches the item on the internet.
Carl onboards the customer on proper communication in MK.
Shanu rings the bell.
17
When in doubt...
ask for forgiveness
ask
shout
jump out
18
When Shanu shouts a new request, what happens?
He clenches his fists and turns into a Super Saiyan.
Josh check with the partners for the request.
Your grab your pom-pom and shout with him.
Patty checks with the partners for the request.
19
Kris sees that there are many active partners but no one is accepting. What will happen?
Alonso calls the partners.
Patty calls the partners to check, if Josh is not available.
Kris calls the partners to check.
We block all these partners.
20
If Carl wants to improve the onboarding module, he needs to consult with which team?
BS
DOLE
DTI
BI
