stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
CRM, New Service & Existing CRM Interactions Flashcards | StudBud
Explore
/
CRM, New Service & Existing CRM Interactions
CRM, New Service & Existing CRM Interactions
10 terms
·
StudBud Administration
·
1,437 plays
Imported from external platform
Flashcards
10 cards
F
Practice quiz
P
Host live
L
Questions
10
Answers
1
This is the address where AT&T sends the customer's paper bills.
911 address
service address
directory address
billing address
2
What action item in Interaction Toolbox allows you to process upgrade/downgrade?
Change
Amend Due Date
Modify Pending
Add Product
3
Which tool allows you to check tech appointment for install and repair?
Order Tracker
WMT
Directory Tool
CPE Management Tool
4
Which customer information will NOT pull up an account in CRM?
service address
CBR
BAN
SSN
5
In processing move orders, the "T location Due Date" is the date when the service will be activated/installed.
True
False
6
Which tool box in CRM allows you to notate the account?
AT&T Links
Interaction Toolbox
Indicators
Interaction Notes
7
Which type of installation requires dispatching a professional technician?
Tech at Prem
CSI
FTI
Technician Setup
8
Which action item in CRM allows you to process move orders?
Move Check
Change
Add Product
Modify Pending
9
A customer's passcode can be changed in Account Identifiers tab.
True
False
10
Which tab in CRM can you set up a technician appointment?
Account Information
Create Case
Dispatches
CPE History
