stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Fundamental Knowledge Trivia Flashcards | StudBud
Explore
/
Fundamental Knowledge Trivia
Fundamental Knowledge Trivia
35 terms
·
StudBud Administration
·
112 plays
Imported from external platform
Flashcards
35 cards
F
Practice quiz
P
Host live
L
Questions
35
Answers
1
What is
NOT
possible to add to an Event using our Event Builder?
Event information
RSVP
Image/Flyer
Link to purchase a ticket
2
How can a customer contact our Support team? Select all that apply.
Call
Chat
Email
Text
3
Which of the following is
NOT
true regarding Stripe?
They're very proactive when it comes to chargebacks & disputes
They require information from anyone who owns at least 20% of the business
The same processing fee charged to us is charged to Doordash and Shopify
Their processing fee rate is higher than most other online CC processors
4
True or False: A customer can have 2 standard menus available on their OLO at the same time.
True
False
5
Which restaurant concepts are
NOT
good fits for Owner?
Select all that apply.
Dessert Shops
Meal Prep Kitchens
Lounges
Ghost Kitchens
6
What can a customer do on the Owner tablet? Select all that apply.
86 items
Refund an order
Change an order from pickup to delivery
Add prep/delivery time to an order
7
What is the
MOST
important factor contributing to SEO at Owner?
High website engagement through page clicks and placing orders
Fast website load times
Business info needs to be identical across platforms like Google & Yelp
Proper keyword tagging for relevant cuisine types
8
What is the Stripe processing fee?
2.99% + $.15 per transaction
2.05% + $.20 per transaction
3.05% + $.10 per transaction
2.9% + $.30 per transaction
9
True or False: If we cannot gain access to a customer's GBP, we cannot work with them.
True
False
10
What is true about accepting gift cards in store?
Gift card redemptions will not automatically adjust on the POS
All of the above
There is no physical gift card option; they are all digital
The only way to redeem gift cards in store is through the Owner tablet
11
Where do customers with a direct
Square
integration make menu changes?
Otter Menu Manager
Their POS
They have to send it to us
Owner Dashboard
12
How far in advance can guests place catering orders?
Minimum of 24 hours ahead, indefinitely
Minimum of 24 hours ahead, up to 1 week in advance
No advance time, indefinitely
Minimum of 48 hours ahead, up to 1 week in advance
13
What version of a menu can be imported into our Dashboard? Select all that apply.
Toast menu
Photo of a paper menu
PDF file
Doordash menu URL
14
Which of the following is
NOT
one of our marketing personas?
Make It Happen Mike
Taking Charge Tracy
Just Do It For Me John
Business Builder Bob
15
How much is the Owner service fee?
5% on the subtotal of the order after applicable discounts
5% on the grand total, after taxes but before applicable discounts
5% on the subtotal of the order before applicable discounts
5% on the grand total, after taxes & applicable discounts
16
True or False: We support any kind of custom HTML code on our websites.
False
True
17
True or False: Customers can send one-off marketing emails to a subset of their guest list.
True
False
18
Why do we involve Yelp in our Launch process?
It's one of Google's top citation websites and helps generate online orders
We do not need anything from Yelp
We pay Yelp to remove any negative reviews of the restaurant
We advertise on Yelp on behalf of the customer
19
When can a customer expect to receive payouts for orders placed over the weekend (Sat-Sun)?
Wednesday
Same day
Monday
48 hours after the order was placed
20
Why are fractured domains a big deal?
We cannot guarantee the domain will work 100% of the time
Google will not recognize more than one "official" website
They split up the business's web traffic and impair performance
The customer will never be able to gain ownership of the primary domain
21
True or False: All customers can be added to Yext.
False
True
22
What happens if a 3rd party driver never delivers the order to the guest?
Nothing. Them's the breaks
Owner covers the cost of the refund
We ban the driver from accepting further Owner orders
The customer has to reach out to Uber or Doordash directly
23
What is true about GP Score?
A low GP Score means the cx is not satisfied with Owner
GP Score is directly tied to eMRR
GP Score determines commission for Launch Specialists
A high GP Score indicates the cx is not set up as well as they should be
24
What makes an Owner website different from other website builders? Select all that apply.
Owner website prioritizes user experience over aesthetics
Owner website prioritizes higher conversion rates
Owner website is highly customizable without compromising performance
Owner website does not link out to a different domain for OLO
25
For 3P-delivered orders, how much of the tip goes to
our customer
?
All of the tip goes to the customer
Any money left after 20% of the order subtotal
Anything up to 20% of the order subtotal
All of the tip goes to the 3P delivery driver
26
True or False: Customers can connect the Owner tablet to multiple printers.
True
False
27
Our website template is meant to provide all of the following
EXCEPT:
Higher sales volume
Better SEO results on Google
Increased order conversion rate
Fewer order refunds & chargebacks
28
Which of the following POS systems do we
NOT
currently integrate with using Otter?
Epos Now
Lightspeed K Series
Revel
Clover
29
How quickly will a customer's iOS and Android Apps be available for download (on average)?
Android: 24 hours, iOS: 24 hours
Android: 24 hours, iOS: 10+ days
Android: 72 hours, iOS: 3 days
Android: 48 hours, iOS: 7 days
30
True or False: Customers can set coupons for pick-up only or delivery only.
True
False
31
Can we currently sell alcohol and/or marijuana products in states where it is legally allowed?
Neither
Alcohol no, marijuana yes
Both
Alcohol yes, marijuana no
32
True or False: Customers can opt out of running automated marketing campaigns.
False
True
33
True or False: Customers can go over their SMS budget ONLY IF it's their first text campaign of the month.
False
True
34
True or False: We guarantee a minimum level of SEO results.
False
True
35
Ideally
, a customer should have images on more than __% of their menu items.
40%
60%
33.3%
25%
