Chapter 31 On The Job

Question 1

One of the best ways to improve your performance is to:

Accepted Answer

find a role model

Question 2

In the cosmetology industry or sevice industry, putting clients first is:

Accepted Answer

required

Question 3

As a team player, be willing to help a teammate by staying late or coming in early.

Accepted Answer

true

Question 4

Which of these is a recommendd method of increasing your income?

Accepted Answer

working more hours

Question 5

Income in addition to your regular pay that must be tracked and reported on tax returns is:

Accepted Answer

tips

Question 6

The practice of recommending & selling additional services to client is known as:

Accepted Answer

upselling

Question 7

Someone who recognizes and resolves problems constructively is a(n):

Accepted Answer

problem solver

Question 8

Scheduling is central to the salon business; it is respectful to clients and coworkers to be:

Accepted Answer

punctual

Question 9

The most reliable method of comensation for a new salon professional is:

Accepted Answer

salary

Question 10

A good job description outlines all BUT which of the following?

Accepted Answer

the specifics of the individual employee's salary

Question 11

To be successful in sales, you need ambition, determination and a:

Accepted Answer

good personality

Question 12

When is the best time to think about getting your client back ino the salon?

Accepted Answer

while she is still in the salon

Question 13

A salon is a team environment that requires that you practice and perfect your:

Accepted Answer

people skills

Question 14

Compensation that is paid as a direct result of total amount of service dollars generated :

Accepted Answer

commission

Question 15

To be a proficient salesperson, it is recommended that you do all BUT which of the following?

Accepted Answer

always use a hard sell approach

Question 16

Payment structure that is often used to motivate employees to perform more services:

Accepted Answer

salary plus commission

Question 17

The term ?? refers to the %age of the revenue that the salon takes from services from stylist:

Accepted Answer

commission

Question 18

Recommending professional products to clients for at-home care is known as:

Accepted Answer

retailing

Question 19

A(n) ???? is a document that outlines all the duties & responsibilities of a person/position:

Accepted Answer

job description

Question 20

Beauty professionals rely on human services to research retirement plans and health insurance.

Accepted Answer

false

Question 21

A plan to meet financial obligations is called a:

Accepted Answer

budget

Question 22

Which of these terms refers to customers who are loyal to a particular cosmetologist?

Accepted Answer

client-base

Question 23

Being a good team player incluces:

Accepted Answer

striving to help

Question 24

Informing clients about a product without stressing that they purchase it is a(n):

Accepted Answer

soft sell

Question 25

Scheduling clients for their next appointment before they leave the salon is known as:

Accepted Answer

rebooking

Question 26

If you default, it means that you:

Accepted Answer

fail to pay back a loan

Question 27

Every client who enters the salon is a potential purchaser of additional sevices or merchandise

Accepted Answer

true

Question 28

Recognizing the client's needs and preferences lays the foundation for:

Accepted Answer

successful selling

Question 29

Which of these strategies will help you to effectively meet your client's needs?

Accepted Answer

be punctual

Question 30

It is recommended that you select which of these people as a role model?

Accepted Answer

another stylist in the salon

Question 31

Which of these is NOT a standard method of compensation in the salon industry?

Accepted Answer

salary minus tips

Question 32

If you have a conflict in the salon, feel free to discuss it with others in the salon.

Accepted Answer

false

Question 33

The common range for commissions is :

Accepted Answer

25 -60 %

Question 34

The usual amount to tip is ??? of the total service ticket.

Accepted Answer

15 %

Question 35

A salary-plus-commission structure is used to motivate practioners to increase:

Accepted Answer

productivity

Chapter 31 On The Job

Questions 35

Chapter 31 On The Job

Questions 35