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Certification Prep
Certification Prep
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This is to help prepare you for your CAA Exam.
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1
What is the only thing you can do if your computer gives you a “Fatal Exception Error”?
Restart your computer.
Reinstall your operating system.
Call the Help Desk or technical support.
Inform your boss that you will need a new computer.
2
Architectural and design offices may want to get a large format printer called a _______.
Plotter.
Platter.
Imprinter.
Mega-laser printer.
3
Choose the correct postal abbreviations for New Mexico, the District of Columbia, and Texas.
New Mex., Dist. of Col., and Tex.
Nm., Dc., and Tx.
NM, DC, and TX.
N.M., D. of C. and T.X.
4
Which of the following forms is correct?
I make $50,000 dollars per year.
We paid $250,000 for our house.
You can buy gift cards in amounts of $10, 25, and 50.
I remember when a soda cost only $.25 cents.
5
Plans for future operations based on the effect of past operations are called _______.
Statements.
Accounts.
Assets.
Budgets.
6
Property owned by a business and used in its operation is known as _______.
Liabilities.
Proprietorships.
Capital.
Assets.
7
Which format is the best choice for publishing illustrations and screen shots online?
JPEG.
BMP.
TIFF.
GIF.
8
The interest of the owner or proprietor in the assets of the business is called . . .
All of the above.
Proprietorship.
Capital.
Net worth.
9
Many mail processing machines are either OCR or BCS. What do these acronyms mean?
Ordinary correspondence rating and benecial correspondence selector.
Optimized computer readiness and binary-coded structure.
Optional compatibility rating and basic corporate synchronization.
Optical character reader and bar-code sorter.
10
What should you do if you think you are becoming a difficult person?
Try not to act quickly.
Realize you are not being attacked personally.
Look for someone to help you work on the situation.
All of the above.
11
Units of Circular Measure are in what units?
Seconds, minutes, and hours.
Seconds, minutes, and degrees.
Firsts, seconds, and degrees.
Minutes, hours, and degrees.
12
A/An _______ ending in "y" preceded by a vowel takes only an "s" for the plural.
Adjective.
Verb.
Adverb.
Noun.
13
Companies with as many as _______ employees are considered to be small businesses.
1,500.
50.
500.
100.
14
On legal documents, the page number is at the _______, but at the _______ on manuscripts.
Top center, bottom left.
Top left, bottom center.
Bottom center, top right.
Bottom right, top center.
15
After you have put a caller on hold while finishing up a previous call, you should . . .
Give the caller an explanation as to why the previous call was so important
Thank the caller for holding.
Take your time picking up because the caller is probably already annoyed.
Transfer the call to voice mail.
16
Which type of binding system is most commonly used in many offices?
Tape binding.
Spiral binding.
Plastic comb binding.
Perfect binding.
17
No matter what keyboard you use, basic _______ skills are a must.
Data entry.
Mouse.
Typing.
Word-processing.
18
_______ asks you specific questions about a meeting and creates an agenda document.
The office secretary.
The Meeting Magician in Word.
The Agenda Wizard in Outlook.
EasyAgendasOnline.com
19
How you pronounce your words can support or undercut the _______ of what you are saying.
Substance.
Importance.
Definition.
Relevance.
20
Which is the best rule for modifiers?
Place modifiers immediately before the word they modify.
Always place modifiers before the subject.
Place modifiers after the word they modify.
Avoid using modifiers whenever possible.
21
Interjections are words or phrases used to communicate _______.
Orders.
All of the above.
Protests.
Excitement.
22
The most useful tab in Windows Help is...
Contents
Index
Search
Find
23
Revisions show up in a different color font when using the _______ feature in MS Word.
Review.
Proofreading.
Revisions.
Track Changes.
24
What has replaced written memos, drop-by visits, and phone calls in many offices?
Instant messaging.
Social networking.
E-mail.
Text messaging.
25
What is a flyleaf?
The part of a fold-out page that folds out.
The page that includes copyright information.
A blank page inserted after the cover.
A loose page inserted into a bound document.
26
A follow-up file used to check on delayed replies is also called a _______.
Tickler file.
Poke file.
Check-up file.
Reminder file.
27
If a company name includes the word "Incorporated," which punctuation rule applies?
Set off "Incorporated" from the name of the company by a comma.
Put "Incorporated" in parentheses.
Set off "Incorporated" from the name of a company by a colon.
Use no punctuation between the name of the company and "Incorporated."
28
Which of the following is a true statement?
A final silent e is retained before a suffix that begins with a vowel.
A final silent e is pronounced before a suffix that begins with a vowel.
A final silent e is dropped before a suffix that begins with a consonant.
A final silent e is dropped before a suffix that begins with a vowel.
29
When follow-ups are sent outside the company, including a _______ will often speed a reply.
Gift.
Toll-free number to call.
Notice threatening legal action.
Stamped return envelope.
30
If illustrations are used in the report, you should include a _______.
Table of illustrations.
List of figures.
List of graphics.
Picture index.
31
Regardless of the purpose of your presentation, always try to . . .
Keep it simple and focused.
Keep your audience interested by keeping them guessing.
Impress the audience with lots of complicated animation and media effects.
Make it last as long as the time you are allowed.
32
About 90 percent of businesses use which kind of filing system?
Decimal
Alphabetical
Geographical
Numeric
33
When writing numbers in legal documents, you will . . .
Write only in words, never numerals, except for dates and dollar amounts.
Write in words if the number is less than 20 and in numerals if 20 or over.
Write in words and repeat them immediately in numerals inside parentheses.
Write in numerals and repeat them immediately in words inside parentheses.
34
There are five main types of adverbs. Which one of the following is not one of them?
Adverbs of time.
Adverbs of frequency.
Adverbs of manner.
Adverbs of movement.
35
In order to know how much salary to ask for during a job interview, what should you do?
Add up all your monthly bills and allow for taxes and other withholdings.
Find out what the average salary in your community is.
Ask your friends how much they make.
Find out how much employers in your area are willing to pay for your skills
36
Along with your resume, you should include a _______.
Top ten list of reasons the employer should hire you.
Recent photo.
Cover or application letter.
Photocopy of your driver's license and Social Security card.
37
Which type of business proposal would be ineligible for an SBA guaranteed loan?
A dairy worth about one million dollars.
A Greek Orthodox elementary school with 256 students.
A factory with 88 employees that makes performance auto parts.
A company worth $10 million that specializes in building apartments.
38
If a person asks a long and rambling question, what should you do?
Paraphrase part of the question and give it a short answer.
Make a talking gesture with your hand.
Look at your watch in an obvious way.
Rest your head on your hands.
39
If your presentation is longer than _______, plan to give your audience a break.
Forty-five minutes.
Thirty minutes.
Fifteen minutes.
Two hours.
40
What is your best option if you need to ship a package across town within a few hours?
USPS.
A courier service.
Drive it there yourself.
DHL Ground.
41
If you have written notes during the interview . . .
Check that they make sense to you.
Rewrite anything that may be difficult to read later.
Write down any observations you made during the interview.
All of the above.
42
If you work part-time and do not have "employee" status, you may be considered . . .
A partner
An independent contractor
A sole proprietor
Temporary
43
What is an “itinerary”?
A written travel agenda.
A self-employed travel agent.
A passport that only works for trips to Canada, Mexico, and the Caribbean.
A set of driving direction for hotels, restaurants, and popular attractions
44
If a mark of punctuation does not clarify the text, it should be _______.
Omitted
Changed
Reviewed
Moved
45
The Small Business Development Center can help with all of the following, except . . .
Running background checks on employees.
Seeking capital.
Preparing a business plan.
Solving technical problems.
46
Your audience will remember more if . . .
You repeat everything several times.
You have them repeat what you say.
They can snack on something while they listen.
They enjoy themselves.
47
Combine present and past participles with complements and modifiers to make a _______.
Prepositional phrase.
Gerund clause.
Participial phrase.
Participle clause.
48
In PowerPoint, the _______ View is best for working with text only.
Slide.
Slide sorter.
Outline.
Notes.
49
Which type of business might be required to obtain a business license?
Partnerships.
Corporations.
All of the above.
Sole proprietors.
50
Which of the following is a legitimate use for petty cash?
To buy lunch for the office.
To give a tax-free cash prize to the employee of the month.
To pay the undocumented worker who cleans the office at night.
To make change for customers.
51
A website is an organized group of _______.
Internet subjects.
Graphics, music, text, and videos posted to the Internet.
Online documents.
Web pages.
52
An internet service provider can help you connect to a network using _______.
All of the above.
A dial-up telephone connection.
A satellite or cable modem.
DSL.
53
What does the SBA's Microloan Program do?
It offers loans of less than $1,000 to small businesses.
It's a partnership with MS that provides technology loans for businesses.
It helps entrepreneurs in rural areas form small, home-based enterprises.
It helps moderately-sized businesses expand in the suburbs.
54
A return address is always included on the envelope, but you can omit the . . .
Company name.
State if it is a large city like Chicago, New York, or Los Angeles.
Writer.
Zip code.
55
If your employer travels frequently, you should use the OAG, which stands for . . .
Official Airline Guide.
Omnibus of Airport Guidelines.
Overseas Arrangement Guide.
Office Appointment Guide.
56
As with other numbers, amounts of money are always written out when ...
Beginning a sentence.
The amount is less than one thousand.
There is a fraction involved.
Written in a technical document.
57
Which sentence has correct punctuation?
She referred to herself as "brilliant," whatever that means.
That Journey cover band does an awesome version of "Don't Stop Believing".
"Where is the butter," he asked?
"You can't go to the party," Mom insisted "until you clean your room!".
58
Which is probably the most commonly-committed computer crime?
Making illegal copies of software to give to a friend or family member.
Theft of computer time.
Breaking into computers to steal or sabotage data.
Thieves breaking into business offices and stealing laptops.
59
An office memo is a popular and cost-effective way to communicate with . . .
Vendors
Office staff
Media Outlets
Clients
60
Displaying a color that ranges from a lighter shade to a darker shade is called _______.
Fading.
Shading.
Shady.
Darkening.
61
In printing and desktop publishing, style, size, and type of text is known as _______.
Kerning.
Formatting.
Typography.
Fonts.
62
Which of the following sentence avoids sexist language?
The first-year students have completed orientation.
It seems like there are more male stewardesses than female ones these days
The boss asked his girl to get him a cup of coffee.
That medical show uses real nurses as actresses.
63
What does # mean as a proofreading symbol?
Insert a table.
A space is needed.
Insert a telephone number.
Use numerals instead of writing out a number.
64
Often, _______ review the career needs of employees and hiring needs of the organization.
Payroll clerks.
Supervisors.
The marketing department staff.
The human resources department.
65
A/an _______ can be used in place of a salutation.
Enclosure notation.
Subject line.
Dateline.
Reference line.
66
A straight angle = 180 degrees is an example of _______.
Volume measure.
Area measure.
Linear measure.
Circular measure.
67
E-mail that allows a user to format an e-mail using fonts, bullet lists, and so forth is _______.
Word-formatted.
GUI-formatted.
PDF-formatted.
HTML-formatted.
68
How is a certified copy created?
By getting written permission from the author to make copies.
By making a copy from the records in the recorder.
By being personally written by an attorney.
By notarizing it.
69
If some invited participants are unable to attend your Web conference, you will want to . . .
Hold a second conference later.
Do not worry about it. You invited them and that is as much as you can do.
Record the presentation.
Email them the presentation.
70
The person who initiates an action is called the _______ of the sentence.
Actor.
Initiator.
Agent.
Agency.
71
_______ involves the tone, pitch, and rhythm of your voice.
Paralinguistics.
Posture.
Gestures.
Delivery.
72
Visual aids can improve the retention of the spoken word up to _______ percent.
50.
70.
35.
10.
73
If you want your resume to focus on your job history, you will want to create _______.
An experience resume.
A historical resume.
A chronological resume.
A skills resume.
74
Where are the computer’s operating system and programs stored?
In the microprocessor.
On the hard disk drive.
On a flash drive.
In the CD/DVD drive.
75
The degree of clarity of characters on a video display or printer is called _______.
Resolution.
Crispness.
DPI.
Dimension.
76
The best passwords have which of the following characteristics?
Include your name, telephone number, birthdate, or social security number.
Consists of any ordinary word found in the dictionary with no numbers.
Combine letters and numbers and are at least six characters long.
Are extremely dicult to remember and have to be written down.
77
For what type of professional is the abbreviation Esq. most commonly used?
Personal escorts.
Paralegals.
Attorneys.
Police officers.
78
If a business requires reference initials, usually only the _______ initials are necessary.
Writer
Typist
Sender
Buisness
79
In order to get started using a word processor, you must first create a _______.
Username and password.
Task schedule.
Macro.
Fresh blank document.
80
If you are going to do a mass mailing, you may want to use Word’s _______ feature.
Automatic Address Insert.
Envelopes and Labels.
Letter Magician.
Mail Merge.
81
Which one of the following international measurements is a linear measurement?
10 hectograms = 1 kilogram.
100 square meters = 1 are.
10 decimeters = 1 meter = 1,000 millimeters.
1,000 cubic millimeters = 1 cu centimeter.
82
If your hard drive fails, you will lose all your data; therefore, you should ...
Print out all important and keep them in a cabinet. Make copies if needed.
Never store important data on your hard drive.
Back up your data by making copies of your files on another storage device
Replace your hard drive every six months.
83
Freezing occurs when the computer . . .
Displays error messages.
Becomes completely inactive.
Will not start.
Gets too cold.
84
How you pronounce your words can support or undercut the _______ of what you are saying.
Definition.
Importance.
Relevance.
Substance.
85
In legal terms, what does without prejudice mean?
A jury is made of a group of people reactive of the makeup of the community
Without effect on any rights that existed previously.
All persons involved in the matter swore an oath to be completely objective
There isn't evidence of prejudice against race, religion, etc.
86
The best passwords have which of the following characteristics?
Consists of any ordinary word found in the dictionary with no numbers.
Are extremely difficult to remember and have to be written down.
Combine letters and numbers and are at least six characters long.
Include your name, telephone number, birthdate, or social security number.
87
Depreciation occurs when . . .
Fixed assets are gradually worn out through use.
Fixed assets are sold for a profit.
Fixed assets are destroyed in a fire, flood, or other disaster.
Fixed assets are accidentally lost or stolen.
88
The Slide Master controls the _______ for each slide in your presentation.
Charts.
Timing
Format.
Animation.
89
Which of the following forms of possession is incorrect?
The Joneses' front yard.
Bess's bagels.
Moses's journey.
Mr. Cass's clarinet.
90
How can you set your browser if you want to disable cookies?
By setting your browser to the downgraded mode.
By making changes in your browser's Preferences or Options Menu.
By downloading software from a shareware site.
By upgrading your anti-virus software.
91
A _______ is used to separate hours and minutes in expressions of time.
Semicolon.
Colon.
Hyphen.
Comma.
92
What do many computer programmers, doctors, and attorneys have in common?
They are very good listeners.
They are easy to work with.
They respect the work that administrative assistants do.
They tend to be know-it-alls.
93
If a state charges an income tax, a corporation . . .
Can avoid paying state taxes if it incorporates in another state.
Does not need to pay state taxes.
Must also pay estimated state taxes.
Must pay state taxes for its employees.
94
In many applications, pressing the _______ key will show you help for the procedure.
Menu.
Start.
F10.
F1.
95
If coworkers have access to office supplies, consider . . .
Keeping a stash of your own.
Telling them to ask you first.
Labeling the shelves.
Locking the supply cabinet.
96
Which number might be the best option for a technical support line?
An international line connected directly to the overseas support tech.
A toll-free 800 line.
The regular office line with a menu option for technical support.
A 900 number with a per-minute fee.
97
How should you address a letter to a person if you do not know his or her gender?
Use the addressee
Use Mr./Ms.
Just use Mr.
Just do your best and guess.
98
Both Move and Copy involve the transfer of information from one place to another, but . . .
The material is always changed in Move, but always kept the same in Copy.
The material is saved in a separate file in Copy, but not in Move.
The material is maintained in its original place in Move, but not in Copy.
The material is maintained in its original place in Copy, but not in Move.
99
Your main goal in making travel arrangements is to get your boss to his or her destination . . .
As happy as possible.
As cheaply as possible.
As smoothly as possible.
As quickly as possible.
