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Customer Service and Marketing Essentials Flashcards | StudBud

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Customer Service and Marketing Essentials

17 terms·StudBud Administration·8 plays

Explore the fundamental concepts of customer service and marketing in this engaging quiz

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Questions 17

Answers

1
What to do after a sale?
Introduce additional products
Leave the sale
Let staff take over
Talk about another brand
2
Best sterilisation for tweezers?
Wiping with Barbicide
Milton
Autoclave
U.V. cabinet
3
Where to put contaminated waste?
Yellow bag
Black plastic bag
Durable box
Contaminated waste bin
4
Best advertising for salons?
Social media
National newspapers
Television
Telephone
5
Which questions encourage communication?
Rhetorical questions
Yes/no questions
Closed questions
Open questions
6
Is non-verbal communication body language?
False
True
7
What is Public Relations?
None of the above
Selling products
Advertising treatments
Managing reputation
8
What is the best way to engage clients?
Yes/no questions
Rhetorical questions
Open-ended questions
Closed questions
9
What defines Marketing?
Promoting products
Encouraging bookings
Advertising employees
Managing customer needs
10
Key aspect of Code of Ethics?
Core values
Client preferences
Personal opinions
Market trends
11
Is location important for salons?
True
False
12
Online marketing methods include?
Trade shows
Newspapers
Magazines
Instagram
13
Why is good customer service vital?
Legal requirement
Improves cash flow
Reduces costs
Generates repeat business
14
What is Cross Selling?
None of the above
Larger product version
Selling one product
Selling additional products
15
Which is a selling principle?
Never pre-judging
Pressuring clients
Selling unsuitable products
Pre-judging customers
16
Why is the Reception area important?
Last place seen
Payment area
Booking area
First impression
17
Cheapest advertising form?
Magazines
Newspaper
Television
Word of Mouth