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MKT 315 Final Exam Review
Laws refer to
The promotional mix includes which of the following?
MKT 315 Final Exam Review
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1
The promotional mix includes which of the following?
segmentation
branding
merchandising
personal selling
2
Laws refer to
a specific set of behaviors a given society considers to be ethical.
society's values and standards that are enforceable in the courts.
codes of behavior for a given nation, community, religious group, or family
documentation of a prescribed set of attitudes, beliefs, and values.
3
The ________ concept is specifically focused on the future welfare of consumers.
consumer business
direct marketing
societal marketing
strategic planning
4
Ethical exchanges between sellers and buyers should result in
buyer getting the product for the best price at the expense of the seller.
the buyer forming a strategic alliance with the seller.
the seller making a profit at the expense of the buyer.
both parties to the exchange being better off after a transaction.
5
Which of the following is the most significant benefit of using intermediaries?
It lowers the producer's costs and prices.
It provides the producer with greater control over operations.
It increases customer loyalty.
It reduces the amount of direct customer interaction.
6
Marketing channels are the set of pathways a product follows after production, ending in purchase/use by the end user.
TRUE
FALSE
7
Tariffs are limits on the amount of foreign imports that a country will accept in certain product categories
FALSE
TRUE
8
When consumers compare an observed price to an internal price they remember is known as a(n) ________ price.
target
market-skimming
reference
markup
9
In general, personal selling is one of the most helpful tools for closing sales.
TRUE
FALSE
10
The study of similarities and differences among consumers in two or more nations or societies is referred to as
cross-cultural analysis
transnational anthropology.
market synthesis.
international sociographics.
11
Communication is the process of conveying a message to others. Which is one of the 6 required communication elements?
judging
branding
encoding
targeting
12
Of the ten key elements in the communication process (Boxes A through J), what does position labeled C is referred to as
encoding.
the receiver.
the message.
the fields of experience.
13
In marketing, the set of values, ideas, & attitudes that are learned & shared among members of a group is referred to as
ideals.
culture.
ethics.
morals.
14
The personal selling process begins with the ________ stage and ends with the ________ stage.
preapproach; presentation
preapproach; close
prospecting; follow-up
prospecting; close
15
The information sent by a source to a receiver during the communication process is referred to as
publicity.
a message
feedback
an advertisement.
16
Of the ten key elements in the communication process (Boxes A through J), what does position labeled F is referred to as
decoding.
response.
the fields of experience.
the receiver.
17
Which of the following is the first step in setting a pricing policy?
analyzing competitors' costs, prices, and offers
determining demand
selecting a pricing method
selecting the pricing objective
18
In a marketing context, the acronym IMC refers to
integrated marketing communications.
integrated marketing collaboration.
internal marketing communications.
interactive media convergence.
19
Receivers of a message see a source as credible if they perceive them to have expertise, trustworthiness, and ________.
likability
"borrowed interest" devices
appeals
congruity
20
Of the ten key elements in the communication process (Boxes A through J), what does position labeled D is referred to as
response.
decoding.
the receiver.
the fields of experience.
21
Of the ten key elements in the communication process (Boxes A through J), what does position labeled G is referred to as
response.
decoding.
the fields of experience.
noise.
22
Of the ten key elements in the communication process (Boxes A through J), what does position labeled E is referred to as
response.
the receiver.
decoding.
the fields of experience.
23
Price is one of the two elements of the marketing mix that produces revenue.
TRUE
FALSE
24
Personal selling can use all of the following modes of communication except which?
social networks such as Facebook
a face-to-face encounter
over the telephone
video teleconferencing
25
Which of the following types of distribution involves severely limiting the number of channel intermediaries?
retail
intensive
selective
exclusive
26
Multichannel conflicts are common when the members of one channel obtain a lower price based on larger-volume purchases.
TRUE
FALSE
27
In a ________ marketing system, 2 or more unrelated companies put together resources to exploit an emerging opportunity.
horizontal
reverse flow
lateral
vertical
28
Cultural symbols are
things that represent ideas and concepts.
ideas that cannot be expressed by words or characters.
things that represent values that exist solely within a nation.
ideas that can be protected by international copyrights.
29
After determining pricing objectives, what is the next logical step a firm should take in setting its pricing policy?
It should analyze its competitors' costs, prices, and offers.
It should select its final price
It should select its pricing method.
It should determine the demand for its product.
30
Salesforce automation is the use of ________ to make the sales function more efficient and effective.
account management policies
emotional intelligence
technology
avatars
31
Promotion consists of communication tools, including advertising, personal selling, sales promotion, public relations, &
channels.
innovation.
direct marketing.
merchandising.
32
Shielding sectors of a country's economy from foreign competition through the use of tariffs or quotas is referred to as
domestic imperialism.
protectionism.
blocked competition.
import taxation.
33
If demand hardly changes with a small change in price, the demand is said to be ________.
flexible
strained
inelastic
marginal
34
Sales activities occurring before, during, & after the sale itself, and which consist of six stages, are referred to as
the consumer purchase decision process.
the personal selling process.
the new-product process
the strategic marketing process.
35
Ethics refers to the
religious tenets of a country or ethnic region that shape its culture.
values and standards of society that are enforceable in the courts
social norms of a nation, community, or family.
moral principles & values governing the actions of an individual or group.