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Food Service Weeks 1-7 (part 1)
Food Service Weeks 1-7 (part 1)
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1
which two are a component of TQM?
long-term organizational commitment
focus on the customer
disempowerment of employees
change the people, not the processes
2
what are some principles of ISO 9000?
team member focused, community, no standard
customer focus, leadership, involvement, process and systems approach
employee-driven, increase profits, expedite service
poor product, poor management, poor service
3
Responsibility is the obligation to perform an assigned activity or see that someone else performs it
True
False
4
what is the correct order of the communication process?
transmitted, decoded, encoded, send message, understanding, feedback
encoded, send message, transmitted, decoded, understanding, feedback
send message, decoded, send message, encoded, understanding, feedback
send message, encoded, transmitted, decoded, understanding, feedback
5
what are the four components of performance appraisal?
checklist, methods, objectives, appraisal interviews
performance, due process, objectives, particpants
objectives, participants, methods, appraisal interviews
objectives, due process, methods, participants
6
what are the aspects of menu psychology?
spacing/grouping, hard-to-read, hard-to-pronounce food, and size/style
primacy/recency, eye gaze, font size/style, color/brightness, and spacing
eye gaze, mouth feel, smell, and touch
primacy, color, sense of smell, and reading difficulty
7
who has the ability to pay bills?
government
creditors
employee
analysts
8
which of these definitions are correct?
hierarchy: singular system composition, doesn't use subsystems
interdependency: each part affects the performance of its specific part
dynamic equilibrium: sporadic response/adaptation of the internal system
permeable boundaries: define limits of system and environmental interaction
9
when did the Occupational Safety and Health act start?
1973
1978
1970
1986
10
how is recruitment/sourcing done?
for an oranganization/team/job to sell, coach, or delegate
internal/external
to find the best candidate
11
when did the equal pay act become law?
1967
1970
1963
1964
12
what techniques can you do to improve communication?
sensitivity to receiver
repetition
symbolic meanings
feedback
13
what is trend analysis?
point at which cost = revenue
compare results over time or to a benchmark
relationships w/ 2 assets
data presented in %
14
the two types of networks is:
Game processing unit (GPU)
Critical path method (CPM)
return of investment (ROI)
Program evaluation and review technique (PERT)
15
when did the immigration reform and control act begin?
1986
1963
1964
1938
16
what type of resources are examples of facilities
supplies and food
skills and labor
information and money
equipment and space
17
what tools for data collection are used?
internal reviews and outside opinions
effects analysis and value stream mapping
bar graphs and customer reviews
check sheets and control charts
18
the three different types of forecasting models are time series, subjective, and casual model
False
True
19
What is conceptual skill?
ability to view the organization as a whole
understanding proficiency involving methods or techniques
interpersonal skill working with people and their behaviors
20
what is required for human skill?
specialized knowledge/analytical ability/ expertise in tool/procedure use
Requires effective communication
ability to understand the organization within the environmental context
21
when did the pregnancy discrimination act start?
1986
1978
1938
1963
22
when did the Vocational Rehabilitation act begin?
1978
1986
1938
1973
23
what is the purpose of the Norris-LaGuardia Act?
forbids yellow-dog contracts, requires workers to state they were not membe
federal govt behind employees efforts to organize and bargain collectively
balance the powers of labor and management
anti-injunction, restricted employers from federal injunctions
24
what does OSHA stand for?
Oh snap, hella ass
occupational safety and health administration
octopi stay having assumptions
occupational safety and haven administation
25
what are advantages of sole proprietorship?
least costly form of ownership; easy to initiate and discontinue
personal liability
increased sources if knowledge, ability, and capital
access to cash may be limited
26
What are some dry heat cooking methods?
deep fat frying, barbecuing, blanching
pan frying, rotisserie cooking, boiling
broiling, roasting, grilling
oven frying, baking, steaming
27
the purpose of an ingredient room is designed for measuring ingredients to be transmitted to the various work centers
False
True
28
What definition is correct for warehouse club purchasing?
purchase for immediate consumption
specified dept purchases for all depts in organization
cash and carry, low prices
dept in organization authorized to purchase
29
what are disadvantages of partnership business
easier to attract capital
costly and time consumin
avoids double taxation of business and owner
general partner has unlimited liability
30
Pareto analysis is also known as 80-20 rule
True
False
31
What are types of sensory analysis?
customer vs worker sensory analysis
efferent and effective sensory test
analytical and affective sensory test
sense of smell and sense of taste analysis
32
what are disadvantages of sole proprietorship?
avoids double taxation of owner and business
costly and time consuming; general partner has unlimited liability
unlimited personal liability; business managament limited to skills/ability
easy to attract capital
33
what is the immigration reform and control act?
requires employers to verify employees are authorized to work in the US
requires equal pay for equal work regardless of gender
forbids discrimination against employees between 40 and 70 years of age
requires payment of minimum wage and OT pay; requires record keeping
34
what are the key aspects of accounting?
managerial accounting
auditing
cost accounting
financial accounting
35
The joint commission is an independent, not-for-profit organization that sets standards for/accredits healthcare orgs.
False
True
36
what is the purpose of the selection?
to find best candidate
internal and/or external hires
for an oranganization/team/job to sell, coach, or delegate
37
what type of resources would be included in the human input?
money and time
food and supplies
space and equipment
labor and skills
38
What group decision making method definition is correct?
nominal: problem presented; members write up solution; vote on best
interacting: group convenes a single time to share feedback
focus: group members discuss/negotiate/build consensus of alt action
delphi: panel of experts
39
what is the definition of directing?
process of grouping activities, delegating authority to accomplish activity
organizational objectives and procedures
ensuring that plans are being followed
function concerend with individual and group behavior
40
what is matching revenues and expenses?
enough information explained so reader can understand financials
record revenue and expenses in the accounting period they occur
once business selects accounting method it cant be changed
costs of an assets purchase and installation allocated over its life
41
what is the definition of controlling?
process of grouping activites, delegating authority to accomplish activity
ensuring that plans are being followed
the recruitment, selection, training, and development of people
organizational objectives and procedures
42
what is NOT a type of decision making?
nonprogrammed
selection of the course of action
programmed
organizational/personal goals
43
what is a channel of communication?
phone
text
F2F
zoom
44
What definition is correct for just-in-time purchasing?
dept in organization authorized to purchase
purchase for immediate consumption
cash and carry, low prices
specified dept purchases for all depts in organization
45
Which is a definition for quality assurance?
procedure that defines and ensures maintenance of standards for a product
disciplined, data-driven approach for improving quality by removing defects
improving customer satisfaction while promoting positive change and culture
focused philosophy for providing leadership, structure, training, etc
46
what is the definition of the organizing?
process of grouping activities, delegating authoriy to accomplish activitiy
ensuring that plans are being followed
function concerned with individual and group behavior
the recruitment, selection, training, and development of people
47
why does orientation happen in the job?
for organization/team/department to explain how the job works
to find the best candidate
internal and external hiring
48
what are the roles for decisional managers?
entrepreneur, distbance handler, resource allocator, negotiator
monitor, disseminator, spokesperson
figurehead, leader, liaison
49
what is greenwash
inaccurate or misleading information distributed by an orgsanization
parts are blended together into a unified whole
any resource required to accomplish objectives of the system
where two systems or subsystems come in contact with each other
50
which one is not a stage in decision making?
problem definition
identification & analysis of solutions
selection of the course of action
programmed
51
what is the cost principle?
time of cash inflow/outflow vs when earned and expenses when incurred
recording or valuing assets in money at time of transaction
business is separate from owners
assets equal liabilities plus owner’s equity
52
why is quantity of meals an important output?
all the other outputs influence quantity so its basically the sum
because making too many meals is impossible
the more meals you make the lower cost because of donating
impacts both financial performance and customer satisfaction
53
What is the purpose Taft-Hartley Act?
balance the powers of labor and management
labor racketeering organizations and employers were denying employee rights
anti-injunction, restricted employers from federal injunctions
federal govt behind employees efforts to organize and bargain collectively
54
what is an example of liquidity ratios?
current ratio
deby to equity ratio
solvency ratio
acid-test ratio
55
what is the 80-20 rule?
20% of outcomes come from 20% of inputs
80% of outcomes come from 20% of the input
80% of outcomes come from 80% of inputs
80% of inputs come from 20% of outputs
56
what are the advantage(s) of C corporation ownership?
costly and time consuming
unlimited personal liability
limited ability of owners; ease in transferring ownershop
easy to initiate and discontinue
57
what does DMAIC stand for?
disciplined, management, assurance, idealize, create
During Mondays, am I crazy?
Don't make anyone include children
define, measure, analyze, improve, control
58
what is not an example of wholesalers?
sysco
resturants
walmarts
costco
59
what is the purpose of the manager role?
help create the vision
focus on customer disatisfaction
berate employee
focus on employee retention
60
what is six-sigma?
something that happens in the 6th year of company growth
data-driven approach to improve quality by removing defects and their cause
a frat
a greek philosophy used to ensure good business standards and practices
61
what is the advantage/disadvantage of a limited liability company (LLC)
ease in transferring/unlimited liability
can have multiple owners/higher tax rate then C corporation
limited liability/less than 75 stockholders
avoids double taxation/costly and time consuming to create
62
what is the ISO 9000?
a process that is manipulated to cater to each business
a national quality award in the US
related international standards on quality management developed by the ISO
Interior service order that describes how managements should run
63
what is an example of moist heat cooking?
boiling, simmering, stewing
poaching, baking, broiling
steaming, pan frying, barbecuing
blanching, braising, roasting
64
The five aesthetic factors are flavor, texture, consistency, color, and shape
False
True
65
what are some duties that the informational roles have?
entrepreneur, disturbance handler, resource allocator, negotiator
figurehead, leader, liaison
monitor, disseminator, spokeperson
66
a broker does independent sales and contracts with manufacturers and processes to sell to wholesalers and/or operators
True
False
67
what is more important: flow of resources or basic elements?
flow of resources
basic elements
68
what are examples of commercial foodservice locations?
military
colleges and universities
zoos and museums
hospitals
69
what is the purpose of commercial foodservice?
selling food at a location in general
selling food for profit is the primary activity
selling food for profit is the secondary activity
70
when did the fair labor standards act become law?
1964
1938
1963
1967
71
def: scarce information; use expert opinion (DELPHI) or questionnaires
exponential smoothing
casual model
subjective model
72
top skills for purchasing managers is interpersonal communication, customer focus, decision-making, negotiation,
True
False
73
what are the advantage(s) of partnership business type?
easier to attract capital
avoid double taxation of owner and business
limited control for person who starts company
owner has total control
74
what is technical skill?
understanding proficiency involving methods or techniques
ability to view the organization as a whole
interpersonal skill working with people and their behaviors
75
what is the pregnancy discrimination
requires payment of minimum wage and overtime pay, restricts child work
broadens gender discrimination to include pregnancy and childbirth
prohibits discrimination based on citizenship or nationality
requires equal pay for equal work regardless of gender
76
what is break-even analysis?
point at which cost = revenue
compare results over time or to a benchmark
relationship w 2 assets
data presented in %
77
what is the goals of JIT purchasing?
reduce the inventory amount in the storage and production areas
increase the cost of purchased materials
secure a steady flow of raw materials
increase the lead time required for ordering a product
78
What is the difference between efficiency and effectiveness?
efficiency is doing things right; effectiveness is doing the right thing
effectiveness is doing things right; efficiency is doing the right thing
authority is doing things right; effectiveness is doing the right thing
efficiency is doing things right; authority is doing the right thing
79
what are some techniques to assess customer satisfaction?
not caring, being rude, having below par service
mystery shopping, entrance interviews, talking with workers
audits, talking with guests, exit interviews, focus groups
80
what is a reason for joining an union?
management w/ compensation
job security
management attitude
labor contracts
81
what is managerial accounting?
uses historical and financial data to plan; change plans to meet goals
reporting transactions, creating balance sheets, and income statements
determing and interpreting costs; control expenses in operations
82
what are disadvantage(s) of C corporation ownership type?
costly and time consuming; double taxation
increased control
mass amounts of liability
easy to fun
83
what is the equal pay act?
forbids discrimination on the basis of race/color/religion/gender/origin
specifies worplace safety rules
forbids discrimination against employees between 40 and 70 years of age
requires equal pay for equal work regardless of gender
84
what does GAAP stand for?
great adams around people
Good apple apply pressure
goofy authors articulate papers
generally accepted accounting principles
85
what are some duties of interpersonal roles?
entrepreneur, disturbance handler, resource allocator, negotiator
monitor, disseminator, spokesperson
figurehead, leader, liason
86
what is adequate disclosure?
moderation in recording transaction and assigning values
once business selects accounting method it can’t be changed
enough information explained so reader can understand financials
all must be shared that makes a difference in the financials
87
how many different types of convenience stores are there?
4
9
6
7
88
which is one point of Deming's 14-point system for quality?
don't pick suppliers solely based on price
focus on quality not quantitity
create culture of continual improvement
eliminate quotas
89
what is depreciation?
all must be shared that makes a difference in the financials
once business selects accounting method it can‘t be changed
enough information explained so reader can understand financials
costs of an assets purchase and installation allocated over its life
90
what conditions should be considered in making decisions?
certainty
risk
uncertainty
staffing
91
Static menu is offered every day while single-use menu is when the menu rotates to offer different items
False
True
92
who makes sure the financials are accurate?
owner
BOD
government
analysts
93
what are some actions that interpersonal roles partake in?
focus on effectiveness, aware of industry changes, make decisions abt staff
decision to change, responds to situations, develop contracts
ceremonial duties, responsible for the work of the staff, hiring, training
94
what act and date is accurate to the government regulations of unions?
Wagner Act (National Labor Relations Act) - 1947
Norris-LaGuardia Act - 1932
Taff-Hartley Act - 1935
Landrum-Griffin Act - 1959
95
Change the processes, focus on the customer, and employee empowerment are all components of total quality management
True
False
96
definition: the state of being responsible to oneself, to some organization, or even to the public
authority
efficiency
accountability
effectiveness
97
what are the impacts of globalization?
technological
political/legal (subsidies, quotas, alliances)
economics (tariffs, common markets)
sociocultural, culture and values of each country
98
what is equifinality?
limits of a system that set the domain of organizational activity
things outside the system that can impact the system operation
Same and similar output can be achieved by different inputs
person who creates and assumes risk for a new venture or business
99
What is the definition of single use menu?
menu items are offered every day
menu items offered on a weekly/biweekly/monthly rotational basis
used for special events; planned for foodservice for a particular day/event
a make it yourself, build your own menu option for customers to try
100
what are the five management functions
planning, organizing, staffing, directing, controlling
staffing, charting, ordering, overseeing, managing
planning, manage, execute, facilitate, controlling
organizing, managing, controlling, directing, preparing
101
what are some government agencies that help with regulations?
CDC
dept of homeland security
department of agriculture and commerce
Dept of Health (FDA)
102
how many essential steps are there in lean?
4
14
5
6
103
authority is delegated from the top level to lower levels of management
False
True
104
what is conservatism?
moderation in recording transaction and assigning values
enough information explained so reader can understand financials
costs of an assets purchase and installation allocated over its life
record revenue and expenses in the accounting period they occur
105
what is the materiality principle?
all must be shared that makes a difference in the financials
enough information explained so reader can understand financials
record revenue and expenses in the accounting period they occur
costs of an assets purchase and installation allocated over its life
106
what is the Malcolm Baldrige National Quality Award?
biannual award for quality and performance acheivements
award for nonprofits achievements in quality and performance
presidential medal of honor equivalent for companies
award to recognize companies for achievements in quality and performance
107
which decision-making technique matches the definition
AI: creating prompts; reviewing/revising outputs for accuracy
linear programming: objective to identify lowest cost/highest profit
game theory: relationship of waiting in line and expanding line quantities
simulation: imitating real-life occurrence (model, mathematical, physical)
108
ISO 9000 has 9 principles
True
False
109
what are usually bargaining issues?
management rights
job security
economic issues
working conditions
110
What definition is correct for group purchasing?
purchase for immediate consumption
An external organization joining various purchases together for discount
cash and carry, prices low
dept in organization authorized to purchase
111
what are some factors that affect menu planning?
management decisions, government regulations, sociocultural
customer satisfaction, sociocultural, food habits, sustainability
customer satisfaction, socioeconomic, sustainability
food waste, worker satisfaction, socioeconomic
112
what is the fair labor standard act?
requires equal pay for equal work regardless of gender
forbids discrimination on the basis of race/color/religion/gender/origin
forbids discrimination against employees between 40 and 70 years of age
requires payment of minimum wage and overtime pay, restricts child employ
113
what type of skills are required for technical skill?
ability to understand the orf within the enviromental context
requires effective communication
specialized knowledge/analytical ability/ expertise in tool/procedure use
114
what are the criteria components of the Malcolm Baldridge Award?
leadership, management, HR focus, business practices, community efforts
market-only focus, management styles, new practices implemented
management, employee retention, customer focused, diversity
leadership, strategic planning, customer/market focus, human resource focus
115
what can be a barrier to communication?
linguistics
hearing an expected message
ignoring conflicting information
cultural differences
116
state of their investment?
employee
owner
manager
creditors
117
What is one of the functions that the control performs?
functions without legal and regulatory constraints
control affects output
effective and efficient in accomplishing objectives
provides a baseline
118
what is informal purchasing?
competitive bid that is optional for private foodservice
price quotations are given and orders made by phone and/or salesperson
required by gov. supported foodservice
spending money with no regard to budget or price
119
cost benefit is when you compare cost and benefit of possible solutions
False
True
120
what is the definition of ASQ?
pushing out product as quickly as possible with possible defects
characteristics of a product or service is its ability to satisfy needs
product or service that is free of defects
providing quality despite what the customer may want or need
121
what is the civil rights act?
affirmative action in hiring and accommodation provisions for the handicap
forbids discrimination against employees between 40 and 70 years of age
specifies workplace safety rules
forbids discrimination on the basis of race/color/religion/gender/origin
122
what is cash vs accrual bases?
business is separate from owners
the business will continue indefinitely
assets equal liabilities plus owner’s equity
time of cash inflow/outflow vs when earned and expenses when incurred
123
yield grades are for beef to provide a nationwide uniform method to identify cutability differences among beef carcasses
False
True
124
what is the business entity concept?
business is separate from owners
US dollars for USA
assets equal liabilities plus owner’s equity
the business will continue indefinitely
125
what is the purpose of onsite foodservice?
provides food service as a secondary activity
selling food is the primary reason
selling food for profit
126
Def:selling price, number of customers, market availability, and almost anything else that might influence item forecast
exponential smoothing
casual model
subjective model
127
what definition matches for historical records?
efficient foodservice operation requires estimated guest # or serving #
adequate historical record constitute the basis for most forecasting
selecting a forecast model for a foodservice operation can be difficult
forecasting not only is a production function but also for procurement
128
what is a ratio analysis?
data presented in %
compare results over time or to a benchmark
relationship with 2 assets
point at which cost = revenue
129
how many standard deviations is 6-sigma from the mean
5.5
8
7
6
130
when did the age discrimination in employment act become law?
1978
1967
1973
1970
131
what is a union steward?
ability to produce accurate results
elected to represent other union members in their relations w/ managers
organizers who apply for positions in non-unionized companies and when hire
voluntary or involuntary termination of a job
132
when did the civil rights act become law?
1964
1970
1973
1967
133
what is the fundamental equation?
the business will continue indefinitely
assets equal liabilities plus owner’s equity
US dollars for USA
recording or valuing assets in money at time of transaction
134
what is the definition of planning?
the recruitment, selection, training, and development of people
process of grouping activities, delegating authority to accomplish activity
Function concerned with individual and group behavior
organizational objectives and procedures
135
what are some actions taken by decisional roles?
ceremonial duties, responsible for the work of the staff, hiring, training
decision to change, handles situations beyond their control
focus on effectiveness, aware of industry changes, make decisions abt staff
136
what are methods of group decision making
focus groups
nominal groups
delphi groups
interacting groups
137
what is the proper flow for the marketing channel?
manufactureres, producers, customers, suppliers, distributors
distributors, producers, manufacturers, supplies, customers
producers, manufacturers, distributors, suppliers, customers
customers, producers, manufacturers, distributors, suppliers
138
Def: new forecast = (judgement factor x last demand) x (1-JF x last forecast)
subjective model
exponential smoothing
casual model
139
Quality of meals, customer satisfaction, and financial accountability are also outputs in the foodservice model
True
False
140
what is a characterist of an effective performance appraisal system?
due process
job-related criteria
standardization
performance expectations
141
what is kaizen?
A Chinese philosophy that emphasizes daily growth in every aspect
An American philosophy that emphasizes daily growth in every aspect
A Korean philosophy that emphasizes daily growth in every aspec
A Japanese philosophy that emphasizes daily growth in every aspect
142
what type of resources are examples of materials?
labor and skills
space and equipment
utilities and information
food and supplies
143
who has the ability to meet wages?
employee
government
BOD
analysts
144
what is the difference between proprietorship, partnership, and a corporation?
single individual vs two or more people vs ownership help by stockholders
two or more ppl vs ownership held by stockholders vs single individual
ownership held by stockholders vs single individual vs two or more people
145
a balance sheet is assets, liabilitie, capital or owners’ equity at the end of an accounting period
True
False
146
table d'hote is when items are priced at an individual rate
False
True
147
what is the age discrimination in employment?
specifies workplace safety rules
forbids discrimination against employees between 40 and 70 years of age
affirmative action in hiring and accommodation provisions for the handicap
broadens
148
what is human skill?
ability to view the organization as a whole
an understanding proficiency involving methods or techniques
interpersonal skill working with people and their behaviors
149
Who ensures the effectiveness of manager running the business?
manager
owner
creditors
BOD
150
What definition is correct for centralized purchasing?
cash and carry, low prices
specified dept purchases for all depts in organization
purchase for immediate consumption
external organization joining various purchases together to get a discount
151
What is the purpose of the Wagner Act
anti-injunction, restricted employers from federal injunctions
labor racketeering organizations and employers were denying employee rights
balance the powers of labor and management
federal govt behind employees efforts to organize and bargain collectively
152
what are included in management decisions?
menu type, customer satisfaction, service type, and labor
food cost, production capability, service type, and food availability
guest reaction, food cost, labor cost, and inventory
food cost, inventory, labor cost
153
What is root cause analysis?
digging up roots and causing mass overturn
focuses on the effects of a problem
letting things get swept under the rug
focuses on the root of the issue that is causing any given problem
154
what tools are used for process analysis
flowcharts, value stream mapping, and failure mode
bar graphs and scatterplots
histograms and scatter grams
outside review and internal responses
155
what are a few important factors for production sheet planning?
the unit, production date, meal, customer count, employee assignments
weather, actual yield, quantity to prepare, the unit, menu item
production date, special instructions/comments, meal, weather
time schedule, menu item, prep quantity, substitutions, actual yield
156
What is a system?
designed to accomplish an objective
systems are above subsystems
designed to have a established arrangement
designed to increase time to complete a task
157
what is common-size statements?
compare results over time or to a benchmark
point at which cost = revenue
relationship with 2 assets
data presented in %
158
what does self-operation mean?
rights granted to mark a company's concepts
foodservice operation is managed by a company employee
an agreement bewtween two or more persons to do or not to do something
159
what are outputs of the foodservice system?
customer and employee disatisfaction
meal quantity and quality
marketing accountability
160
what category does the menu go under in the expanded systems model?
feedback
input
output
control
161
what is an operating ratio?
productivity or efficiency
measures success of operation to generate profit and control expenses
ability to pay bills when due
ability to meet long term obligations
162
what is cost accounting?
uses historical and financial data to plan; change plans to meet goals
determing and interpreting costs; control expense in operations
reporting transactions, creating balance sheets & income statements
163
what is an ability to needed for conceptual skill?
interpersonal skill working with people and their behaviors
ability to understand the organization within the enviromental context
understanding proficiency involving methods or techniques
164
what is the vocational rehabilitation act?
prohibits discrimination based on citizenship or nationality
broadens gender discrimination to include pregnancy/childbirth
affirmative action in hiring and accomodation provisions for the handicap
requires payment of minimum wage and overtime pay, restricts child work
165
what is a big difference between analytical and affective sensory test?
Analytical is quantitative and affective is qualitative
nothing
analytical is done by a specially trained panel while affective is consumer
affective is done by a specially trained panel while analytical is consumer
166
who is concerned with taxes?
BOD
owner
manager
government
167
how is the concept of balance defined?
adequate info is available to assure results of decision
managerial adaptation to change enviroment/politics/social/tech changes
occurrence of future events cannot be predicted
informal communication channel in which info is passed from employees
168
what definition matches for production demand?
adequate historical record constitute the basis for most forecasting
forecasting not only is a production function but also for procurement
selecting a forecast model for a foodservice operation can be difficult
efficient foodservice operation requires estimated guest # or serving #
169
which ratio definition matches
liquidity: ability to pay bills when due
solvency: ability to meet long term obligations
activity: productivity or efficiency
profitability: ability to generate profit
170
what is financial accounting?
uses historical and financial data to plan; change plans to meet goals
determing and interpreting costs; control expense in operations
reporting transactions, creating balance sheets & income statements
171
what is the going-concern concept?
US dollars for USA
time of cash inflow/outflow vs when earned and expenses when incurred
recording or valuing assets in money at time of transaction
the business will continue indefinitely
172
what definition matches for forecasting models?
efficient foodservice operation requires estimated guest # or serving #
adequate historical record constitute the basis for most forecasting
forecasting not only is a production function but also for procurement
selecting a forecast model for a foodservice operation can be difficult
173
what are 2 examples of inputs in the food service system?
human and animal
functional and facilities
materials and operational
opinion and culture
174
what are the 5 steps of lean?
improve flow, customer influenced, identify, perfect, and document
customer influenced, identify, improve flow, document, and perfect
document, perfect, improve flow, customer influenced, and identify
identify, document, improve flow, customer influenced, and perfect
175
what is the difference between efficiency vs effectiveness?
doing things right vs doing the right things
doing the right things vs doing things right
176
what definition matches for quantity demand?
adequate historical record constitute the basis for most forecasting
efficient foodservice operation requires estimated guest # or serving #
forecasting not only is a production function but also for procurement
selecting a forecast model for a foodservice operation can be difficult
177
what is an example of onsite foodservice?
cruise ships
sports events
zoos
military
178
The quantity adjustment is done by converting ingredients to a weight multiplied by the yield factor desired
False
True
179
what is money as a unit of measure?
Yen for the European Union
Euro for China
Pesos for China
US dollars for USA
180
What is the purpose of the Landrum-Griffin Act?
federal govt behind employees efforts to organize and bargain collectively
labor racketeering organizations and employers were denying employee rights
anti-injunction, restricted employers from federal injunctions
balance the powers of labor and management
181
what are the tools used in process improvement?
quality assurance, ISO 9000, and benchmarking
lean method, kaizen and six sigma
benchmarking, cause and process analysis, data collection, and project plan
reengineering, theory of constraints, and quality assurance
182
what is one example of outputs in the foodservice systems model?
menu planning
worker satisfaction
quantity of meals
labor cost
183
what function(s) does the control do?
proper resource use, functioning legally, and provides standard for evals
stored information and provides a historical record of system operations
action or activity used in changing input into output
transforming the input and achievement of the system's goal
184
What is the goal of total quality management (TQM)?
to become a dictator in the workplace and have total control
to improve organization performance in response to customer needs and wants
to increase how much effort management puts into quality control
to do whatever you want as long as the quality is good and customer = happy
185
what is the occupational safety and health act?
prohibits discrimination based on citizenship or nationality
specifies workplace safety rules
affirmative action in hiring and accomodation provisions for the handicap
broadens gender discrimination to include pregnancy or childbirth etc
186
what is the advantage/disadvantage of S corporation?
limited liability of owners/75 or less stockholders
least costly/unlimited personal liability
avoids double taxation/general partner has unlimited liability
limited liability of owners/transferability of ownership requries approval
187
what is the structure/function of unions
labor contracts
financial assistance during strikes
training programs for local union officers
union-sponsored pension plans & benefits
188
interpersonal roles focus on relationships
True
False
189
what are the three types of specification?
technical, approved brand, performance
technical, standard, approved brand
vendor, performance, technical
customer, approved brand, performance
190
A la carte is when food is priced together and put into a meal/combo
True
False
191
what is consistency principle?
all must be shared that makes a difference in the financials
record revenue and expenses in the accounting period they occur
moderation in recording transaction and assigning values
once business selects accounting method it can’t be changed
192
Food production is the process by which products are created
False
True
193
what is the definition of staffing?
Organizational objectives and procedures
the recruitment, selection, training, and development of people
ensuring that plans are being followed
function concerned with individual and group behavior
194
PERT is the longer of the two network paths
False
True
195
what is ASQ
armenian silk quanitity
assure self qatar
american society for quality
assume selfish questions
196
Quality grades relate to the palatable qualities of beef, such as tenderness, while yield grades are for the cut type
True
False
197
income statement is net income or profit of a business for the accounting period
True
False
198
What definition is correct for independent purchasing?
specified dept purchases for all depts in org
cash/carry, low prices
external org joining various purchases together
dept in org authorized to purchase
199
who evaluates the budgets?
creditors
analysts
employee
manager
200
What is reengineering?
redesign of a process for dramatic improvement
recreating a process designed for minimal improvement
remaking a product for fun
just being an engineer
