Management Final #1

!!!!!According to Hertzberg, job satisfaction and dissatisfaction are

The latin phrase caveat venditor means

The primary purpose of properly merchandising products in a funeral home is to?

Livery is an option for___?

What is the total of all casket sales divided by the number of sales

Motivating people in organizations to develop teamwork which fulfills their needs & achieves organizational objectives

a method of pricing which places a price on 3 separate items of service such as casket, facilities and automobiles

What price list is required to be given to the consumer for their retention

Abstract patterns, rules, ideas or belief shared by members of socywhich are learned directly or indirectly

The obtaining and maintaining of adequate workspace and funeral equipment is called

A pricing method in which there is one total price for the casket and service is called

A group of people with some shared characteristics that a company has identified as potential customers for its products

What is an inventory?

The primary objective of Funeral service management is

Which motivational style is authoritarian

When is the general pricelist required to be offered?

Which of these is not among the responsibilities of the Funeral Home manager?

Which of the following employee motivators would be categorized by Theory X

other practicing funeral professionals should be regarded as

Charging extra fees for a major restorative or embalming procedures approved by the family would be

Funeral service managers are obligated to provide client, families with the knowledge and options to make

Funeral service is more ___ oriented than ___ oriented

What is the term used that fixes the amount that a client pays for something?

In the funeral business the term merchandising refers to

How can the selling price of a casket be determined?

Motivating people to develop teamwork, which fulfills their needs and achieves organizational objectives defines

Which motivational style is authoritarian

!!!!!Functions of management as related to funeral service include

What is the pricing method where charges are broken in to several major component parts such as services, facilities etc

level of kohlbergs moral development, in which moral reasoning is based on reward and punishment from those in authority

Funeral service management views, the roles of its practitioners as more __ than do other managerial groups

According to the two factor theory, which of the following would be considered a hygiene

What is the number that appears most frequently in a list of numbers?

Most companies report that this generation born in the mid-1960s to the early 1980s has the highest customer loyalty

Age range, location, income and lifestyle, stage of life, hobbies, and careers may all be considered in identifying

The generation born in the mid-1980s to the mid 1990s wants brands to find personalized ways to reward loyal customers

What legislation outlaws discrimination in pay based upon the sex of the worker

Theory X and theory Y form the center of whose theory

A document which is intended to list major responsibilities, and tasks of a job is

What is the only non-declinable fee on the general price list?

Motivational and hygiene maintenance are factors in whose theory

a typical display room would be located on the____?

Discrimination is allowed based on what

What are generally considered the two most important liabilities of a manager or supervisor?

the general term for a statement required by the funeral rule which cannot be modified or edited and must be conspicuous

The price increments between casket prices when arranged in order of their increasing value is

Physicians are considered_____ to funeral directors

What is the term used that fixes the amount that a client pays for something?

The standard set out in codes of ethics usually ____ those of laws

However the method of arranging caskets in the selection room, what must be obvious to the family?

The term evaluation period or orientation period Should be used ____

Product, promotion and advertising are all aspects of ____ management

The sale which represents the sum of the sale divided by the number of sales is the

What is the expense that the Funeral Director pays the manufacturer for merchandise?

Herzberg is most famous for

on the GPL which item receives the highest charge to the consumer?

In order to be regulated by the FTC Funeral rule what to requirements must a provider meet

A level of moral development, in which expectations of the social group are supported and maintained

What is the effective date on the general price list?

The efficient utilization and adequate regulation of assets, revenue, expenditure, and capital rights is known as

!!!!!If the wholesale casket price is $500 and markup is 2.7, what is the margin?

A pricing method in which there is one total price for the casket and service is called

Having the right good in the right quantities at the right time and place is a requirement for?

The person is theoretically operating at full potential when at what level

Secondary objectives of Funeral service management include funding, all of these EXCEPT

!!!!!!Goals are defines as steps which lead to achieving

How many years must a funeral director retain a price list

what is the number of times the average inventory has been sold or used up in a period of time?

What is the keystone of the Funeral Rule?

What is the funeral rules offenders program?

Presentation of price lists, explanation of pricing and other factors influence total costs spent so far should occur

How many disclosures are on the general price list

distinct process of planning, organizing, actuating, & controlling which is performed to accomplish objectives

The middle sale, when sales for a given period are arranged in order of their increasing value

A person calls the funeral home and asks the cost of cremation, what is the funeral practitioner required to do

What is calculated when the funeral director divides the wholesale cost of the casket by the retail price of the casket?

Which of these may affect office electronics needs

Theory X and Y are associated with what kind of management

What is the number of times sales in a given price bracket that occurs over a fixed period of time called?

The selection and obtaining of materials needed in a business is

A group of potential customers having purchasing power and unsatisfied needs defines

“Every dead body is deserving of respectful treatment, regardless of who they were” is an example of

What is the pricing procedure that places a price on each and every item of service and merchandise?

wheelchair accessibility would be mandated by

Motivational and hygiene maintenance are factors in whose theory?

Vacation, sick days, and FMLA, should be addressed in a(n)___?

When did the federal trade commission Funeral rule initially take affect