RIF Practice Exam Comprehensive

Which of the following is a term for physical goods that are bought and sold?

What's the term for reducing the price of an item in order to encourage sales?

If you have a job interview scheduled for 1:00 PM, when's the best time to arrive for the interview?

If a business' revenue is $1,150 and its cost of goods sold (COGS) is $734, what is the business' gross profit?

What does the "T" in SMART goal stand for?

What kinds of things does a manufacturer produce?

If a POS system detects credit card or debit card fraud, what will it do?

Which of the following best defines quality customer service?

What's the term when a customer buys a new item, then returns an old, damaged similar item using the new receipt?

Which of the following is a SMART goal?

Which agency or law protects employees against hazards in the workplace?

Which of the following is a term for intangible things, such as providing delivery for items sold by retailers?

If a customer was about to purchase a soccer ball, which of the following would be the best item to try to cross-sell?

What refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?

What describes hearing and understanding what a speaker is saying and any messages suggested behind the words?

Which of the following refers to the amount of money that a retailer makes after accouting for expenses?

What is the first step in the problem solving process?

What is the term that describes an injury caused by an item falling off a shelf and hitting a person?

What's the term for reducing the price of an item in order to encourage sales?

Physical goods (that can be touched) that can be bought and sold are called?

Which of the following refers to the difference between revenue and cost of goods sold?

What's the term for a very brief speech that you can use to sell yourself to people you meet?

Which of the following is a standard term that describes the audience of a retail store?

These devices are used primarily to prevent the theft of high-priced items, particularly small ones?

Which of the following is a proper lifting technique?

"I'm not getting the shifts I want. I only got 6 hours this week. I can't make my rent." What problem are they facing?

Which of the following is NOT a concept that helps you manage your time effectively?

What is the impression that is seen and heard by customers who encounter a business, its products, and services?

Approximately what percentage of US jobs are retail jobs, as of 2019?

Keeping a planner and checklist can help you with which time management skill?

These devices are attached to clothing in order to prevent theft, and require a special tool to remove them.

What does the "R" in SMART goal stand for?

Which item is considered a retail product?

What's the term that described distributing merchandise from a manufacturer to a retailer location?

Which of the following describes a type of question that is designed to elicit a "yes" or "no" answer?

Which of the following refers to the total amount of money that a retailer brings in?

What is a group of people called who work together towards a common goal?

Juliana is stocking, finds a bottle that is leaking so she throws it out and moves on. What is true?

What's the standard method to use to thank an interviewer after the interview?

What percent of shoplifting is due to employee theft?

What is the term for creating a seamless shopping experience for customers by integrating multiple channels?

What is the final step in the problem solving process?

What information should you expect to enter on a job application?

What tool can help you organize your time?

When products arrive at a physical store, the process used to enter it into the store's on-hand inventory is called?

Customers can buy items in-store or on-line. They also get texts and emails about promotions and sales. This is?

Which of the following terms best describes a grower of potatoes?

After one negative experience, about what percentage of people say they will never do business with that company again?

The process of automatic or manual ordering to meet product demands is called?

Which of the following describes a type of question that cannot reasonably be answered with "yes" or "no"?

A broad, general, and written statement of a specific job is called

Which of the following is NOT a step in the basic selling process?

If you see a spill or food or liquid on the sales floor, what's the first thing you should do?

Which of the following comments would be inappropriate in a social media post?

What does the "S" in SMART goal stand for?

A retailer's total inventory is?

The process of placing inventory on the sales floor, shelves, racks or other displays to be sold is called?

Which agency or law protects employees who report unlawful or unsafe practices?

Which of the following would NOT be a factor that affects which products a retailer chooses to select to offer in store?

Which of the following is the best way to demonstrate that you have understood a customer?

Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives?

Other than the stockroom, where is a store's inventory kept?

If a business' gross profit is $100 and its revenue is $500, what is the business' profit margin percentage?

Which of the following is not an example of employee fraud or theft?

Shoplifting is a chronic, expensive problem, in the retail industry. In 2016, shoplifting losses were around?

What holds large quantities of products that are later sent either to retail locations or directly to customers?

Merchandise without an expiration date has a longer?

The majority of retailers are?