Hospitality I Chapter 19 Study Guide Review

Management style in which the manager seeks employee input before final decision

which of the following are main tasks of the human resources management

this style manager share the decision making with the employees

The final decision of whom to hire usually belongs to the human resources division...

managers control cost of supplies by monitoring purchasing, recieving, and inventory

Skills that enable a person to keep tools and information in order

manager need delegation,motivation, communication,technical,computer, and organizational skills

a term for a formal review and assessment of an employee's performance on the job

Management style where the employer gives all the power to employees to make decisions

a manager who is responsible for making sure each employee does his or her job properly

Management style in which the manager shares decision making with employees

Guideline for spending money

Manager who makes sure each employee does his/her job properly...

to accommodate requests, managers often ask employees to sumit requests ahead of time

Another term for general manager

Another term for a formal review & assessment of an employee's performance on the job...

good security increases costs to a hospitality business

Person who willingly puts forth effort on the job

the main goal of any business is to what?

Person responsible for the entire operation of one unit of a hospitality business...

number of repeat custermers is one way of determining

Worker with no previous work experience and few skills...

financial records and employee personnel files must be organized and ready available

Larger business or small chain responsibility for marketing is delegated to the owner/Gen Man

In a small hotel the owner will directly supervise all employees in the front office

who is responsible for the health and saftey of all guests and employees

What synonyms refer to a formal review of a worker's job performance

in large businesses,the general manager is often the owner,and preforms all of the tasks

Contains evaluations, job descriptions, payroll & benefit records for employee

Formal review & assessment of employee's performance on the job...

budgets help a business to monitor spending and to make a profit

a person hired to stay anonymously at a hotel or eat at a restaurant and observe the quality

the front office manager in a large hotel will be at what level of management

Management style in which the manager gives orders to employees

The main concern of a general manager is cutting costs...

who is responsible for the entire operation of a single unit of a hospitality business