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HTMP Year 2: Chapter 2 H&T Leadership Flashcards | StudBud
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HTMP Year 2: Chapter 2 H&T Leadership
HTMP Year 2: Chapter 2 H&T Leadership
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Chapter 2 Test Prep
Flashcards
12 cards
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Questions
12
Answers
1
You look at your performance review, notes from conversations with managers, make lists of strengths/weakness. You are:
Conducting a self assessment
Executing a development plan
Daydreaming about my awesomeness
Doing your homework
2
You want to advertise to a new customer base. Your employees are resistant. How can you convince them?
Delegate pieces of the new advertising plan to employees
Document ways diversity has been good for business in the past
Attempt to change the demographics of the company’s workforce
Seek out more homogeneous customers.
3
The leadership theory of today is much like it was 20 years ago
True
False
4
What is nonvervbal communication?
Visual cues, such as gesturing and eye contact
Signs and symbols that replace written words
An understanding between two people
Use of words to communicate thought
5
How has technology changed the way information is distributed in an organization?
Info is filtered in a pyramid structure and directed to the right person
Info flows in a circular pattern from any one person to any other person
Info is sent to corporate offices and redistributed back down to employees
Info is filtered in a linear fashion within a designated department
6
Travel Promotion Act of 2009 makes it easier for international travelers to visit by educating them on visa and security
False
True
7
12 Weeks Unpaid Leave to take care of family or have a baby allowed under the:
Family And Medical Leave Act (FMLA)
Americans with Disabilities Act (ADA)
Equal Pay Act (EPA)
Age Discrimination in Employment Act
8
Hospitality employees face diversity with guests from the United States and countries around the world.
True
False
9
Which country brings the most visitors to the United States
Canada
Europe
Mexico
Jamaica
10
Leaders communicate a vision that inspires and motivates people to achieve something extraordinary
Personality-Based Leadership
Situational Leadership
Transformational Leadership
Transactional Leadership
11
Your hotel is hosting a group from Brazil. How can managers help teams anticipate their needs?
Provide employees with a list of common terms in the native language
Ask a Brazilian guest speaker to talk about challenges a guest might face
Teach employees to convert Fahrenheit temperatures to Celsius temperature
Train all staff members in currency exchange procedures
12
A primary emphasis of an effective leader is to inspire people
True
False
