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103 Flashcards | StudBud
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103
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StudBud Administration
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Questions
30
Answers
1
The exchange of services, products, or expertise for money is known as:
Analyzing
Assessing
Recommending
Selling
2
Showing up on time and ready to work is the work principle:
Efficiency
Dependability
Teamwork
Initiative
3
When the actions of 2 or more people work cooperatively together to achieve a total effect that is greater than 1 person
Consistency
Accountability
Cooperation
Synergy
4
The tax based on the profits (earnings) of a business is known as:
Payroll tax
Income tax
Operating tax
Sales tax
5
I will get a job within the next 60 days is an example of what type of goal?
Realistic
Measurable
Timely
Achievable
6
Features of a product are its characteristics, which might include:
Size of container
Renewing effect
Perfect for traveling
Economical purchase
7
All of the costs incurred in running the spa each day is referred to as:
Operating loss
Profit
Operating expense
Loss
8
Four main areas to consider for employment in the esthetics industry are service, management, sales, and education.
True
False
9
A rental agreement is known as:
W-2
Liability
Loan
Lease
10
Measurable goals will help you get organized and :
Force you to stretch
Believe in what you can do
Track your progress
Stick with the status quo
11
Th exchange of services, products or expertise for money is known as:
Selling
Assessing
Recommending
Analyzing
12
If an esthetician leaves a spa, his or her clients will frequently:
Stay at the spa
Go to a different spa from where the esthetician went
Stay at the spa and recommend others follow the esthetician
Follow the esthetician
13
Which buyer type wants to save money at all costs and is not as interested in quality of the product as price?
Logical
Bargain
Ready
Stubborn
14
A client retention strategy in which clients reserve a future appointment before leaving the spa is called:
Upselling
Referral
Prebooking
Retention
15
Gen X prefers:
Brand over value
Value over brand
Humor and thinking “outside of the boxes”
Knowing more about products/business
16
Tips for treatment-room productivity include all of the following statements EXCEPT:
Keeping clean linens in treatment room
If unsure how to do a service, getting trained
Understanding products used and sold
Even if running behind, don’t ask for help
17
A night cream moisturizer is rich in antioxidants and repairing ingredients.
False
True
18
Which of the following descriptions is NOT a best practice strategy for building clientele?
Upselling
Prebooking
Client factor
Referrals
19
All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:
Not checking on previous treatment information
Ensure client comfort
Give guest your undivided attention
Remain positive
20
A short term goal helps you visualize where you will be your career next week.
True
False
21
Makeup was not acceptable for average women to wear until around 1950.
False
True
22
Passion as a work principle can be described as:
Showing that you love what you do
Not waiting to be told what to do
Getting along with co-workers
Showing up on time and ready to work
23
A compensation structure that is based on a percentage of the dollar income the esthetician generates from client:
Salary plus commission structure
Hourly plus commission structure
Commission structure
Salary structure
24
Selling additional services to clients beyond what they originally scheduled a visit for is called:
Upselling
Promoting referrals
Prebooking
Client retention
25
When organizing stock for a retail display, group products by brand or:
Size
Aroma
Price
Category
26
All of the following descriptions apply to an independent spa EXCEPT:
Owner makes all the decisions in terms of pricing and services
Uses a business plan provided by a parent company
Owner makes all the decisions in terms of decor
Represents the majority of spas you will probably encounter
27
Industry statistics indicate that satisfied clients will usually refer how many new clients?
1
8
12
3
28
Which one of the following items are usually the largest expense in operating a spa?
Salaries or commissions
Rent
Advertisement
Supplies
29
A set income given to an employee on a weekly or monthly basis is known as:
Salary
Commission
Booth rent
Stock
30
The tentative client arrives at the spa with which type of budget?
Flexible
Unlimited
Fixed
Non-existent