stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Highschool DECA Marketing Cluster Exam 2020 Flashcards | StudBud
Explore
/
Highschool DECA Marketing Cluster Exam 2020
Highschool DECA Marketing Cluster Exam 2020
100 terms
·
StudBud Administration
·
627 plays
Imported from external platform
Flashcards
100 cards
F
Practice quiz
P
Host live
L
Questions
100
Answers
1
A project is officially authorized to begin by the
statement of work
Initiation Papers
registration documents
project charter
2
Would a successful business ever change its marketing strategy?
Yes, a business should have no more than two marketing strategies.
Yes, changes in the marketplace require changes in marketing strategy.
No, once a business has a workable strategy, it should always be used.
No, changing marketing strategies is a complicated process.
3
The Microsoft Corporation generated $51.12 billion in revenue in 2007. This is an example of
inconclusive evidence
unwarranted criticism
factual information
current data
4
Which of the following is a technology tool that allows a business to observe a customer's Internet activities:
Cookie
Spam
Hyperlink
Host
5
Income from sales, cost of goods sold, gross profit on sales, operating expenses, and net profit or loss are all part of
a marketing plan
a balance sheet
a sales budget
an income statement
6
Two similar brand promises may be carried out differently depending on their
business environments
logos
slogans
types of packaging
7
The data needed for sales volume analyses and market share analyses come from
company sales reports
sales invoices
customer records
expense reports
8
One reason it is important for marketing professionals to follow ethical standards is to
improve working conditions and financial security
build positive relationships with other individuals and businesses
prevent unnecessary changes in the business environment
remove the risk of uncontrolled competition in the marketplace
9
Why is it inappropriate for Jo to post job position info and his manager's personal info on his personal social media?
It could give Jo's friends an unfair advantage over other job candidates
It's unprofessional to post company employment info on a personal site
Jo is using his company's image to increase his number of social contacts
Jo is using inside knowledge to appear more important on his social sites
10
This appeared on a survey: "Do you agree the gov. wastes taxpayer money by supporting unnecessary programs?" This is an
example of indifferent statement
example of unstated alternative
example of leading question
example of open-ended inquiry
11
Adhering to an established set of personal ethics is referred to as
integrity
truth
deceit
honesty
12
Which area of promotion will pricing affect?
Materials used in production
Advertising budget
Choice of transportation channels
Where the product is offered
13
Before selecting the right people to work on a project, it is important to identify the
required supplies
tangible resources
physical facilities
needed skills
14
Office Co. got a contract to supply equipment to schools. What does the company need to effectively supply the contract?
Products
Outputs
Supplies
Inputs
15
Which of the following is a true statement about how technology affects the external business environment:
Technology is the main way to compete with other businesses
Certain target markets do not use technological products
Businesses must look for updated technology all the time
Not all businesses are affected by technology
16
Thinking of a time when you were happy and proud can help you
determine what values made you feel that way
avoid activities that do not make you happy
find gaps between your behavior and values
accept others' feedback regarding your values
17
A memorandum is typically used for communication that takes place
within a business
between friends
infrequently
among competitors
18
The following is written on the back of a check: “For deposit only; Maria Evans; Account #285655.” This is an example of
a congruent endorsement
a general endorsement
a restrictive endorsement
an open endorsement
19
When filing a tort against a business, the plaintiff must establish that the defendant
breached the duty of care
violated the doctrine of sovereign immunity
damaged property intentionally
conspired with a competitor
20
What does a business's customers recommending the business to their friends exemplify?
Word-of-mouth communication
Providing a testimonial
One-on-one selling
Verbal assertiveness
21
The entrepreneurs best equipped to work long hours and overcome obstacles are ones who possess
financial knowledge
technological skills
passion for their work
confidence
22
What synthetics technique compares a problem with something else that is unrelated?
Deliberate allegories
Discretionary comparisons
Arbitrary metaphors
Forced analogies
23
A basic reason for the formation of a trade association is to
establish a long-term group
find solutions for common problems
promote goodwill for an industry
provide information for consumers
24
Integrity is one of the most important traits for ethical leaders to develop because it
is the foundation for other ethical principles
ensures they will avoid ethical dilemmas
challenges leaders to be more confident
builds consistency in difficult situations
25
Inventory reduction, sales stimulation, and new-product introduction are reasons that many businesses use
product-bundling techniques
stock-turn techniques
dual-sponsorship techniques
capital-investment techniques
26
One of the benefits of setting goals that will help you in your relationships with others is that setting goals
gives you a way to measure your progress
raises your level of self-esteem
helps you understand yourself
helps you stay on task
27
You're giving directions to a group of coworkers, and you want to be sure they do exactly what you say. You should
raise your voice
give directions in the proper order
demonstrate the final steps of the directions
make the directions challenging
28
After Lee helps her customer pick a shirt, she asks her how she will pay. This is which part of the selling process?
Reaching closure
Discovering client needs
Prescribing solutions to needs
Establishing relationships with customers
29
Which of the following would probably use a longer channel of distribution than the others:
A bottle of shampoo
An airplane
A bag of oranges
A printing press
30
Which of the following examples depicts an advantage of using digital advertising:
Digital ads are more expensive than television advertisements
Conversion rates of banner ads are more difficult to measure than in print
Viewers must interact with a video ad before continuing to a website
Ethan uses ad-blocking software so he can stream videos commercial-free
31
Coca-Cola, General Mills, and Pillsbury are examples of
generic brands
private brands
unprotected brands
national brands
32
An important public relations activity in business involves giving public relations advice to
the media
government
the public
management
33
Electronic billing, purchase-order verification, bar-code technology, and image processing are examples of
integrated data between channel members
horizontal channel integration
vertical channel integration
functions of the finance department
34
A company spends $5,000 on decor instead of putting money towards the marketing budget. What is the opportunity cost?
Office decor
Lost benefits of additional marketing
Lost benefits of new decor
$5,000
35
It is most appropriate for business people to use complex, technical jargon when they are
speaking with coworkers
informally conversing with an acquaintance
greeting new customers
introducing a friend to a business associate
36
Jamie is constantly going from obligation to obligation, without free time, and feels like he's behind on work. Jamie is
over committed
bad at time management
a perfectionist
a procrastinator
37
A gov. made a law making businesses to allow workers a 15-min. break every 4 hrs. This law addresses a worker's right to
avoid harassment
fair treatment
form unions
workplace supervision
38
Ethical dilemmas should be thought of as
challenges
opportunities
emergencies
easily avoidable
39
A producer can minimize channel conflict among its distributors and retailers by
offering different products through each channel
selling its items directly to the end users
establishing slotting fees for certain channels
requesting that the channel members carry only its brand
40
What is an indirect mechanical-observation method that businesses use to get correct info about products customers buy?
Sound-wave meters
Point-of-sale scanners
Comment cards
Manual equipment
41
Business ethics involve considering issues about what is
safe and unsafe
legal and illegal
positive and negative
right and wrong
42
The HR manager tells all employees they need to park on the street on Tuesday so the parking lot can be fixed. This is
An example of a formal inquiry
An example of an informational message
An example of a business proposal
An example of a projection report
43
Alex's budget contains two categories for expenses. She should put her mortgage, her car insurance, and her utilities in
net expenses category
fixed expenses category
variable expenses category
gross expenses category
44
What does a business need in order to understand why a successful product is suddenly losing popularity?
Purchasing documents
Sales records
Marketing information
Secondary data
45
Bob applies for a loan from a bank but is denied. This is because Bob believes in a religion that the manager dislikes.
The bank violated Bob's right to proper notice of rejection
The bank violated Bob's right to equal credit opportunity
The bank violated Bob's right to a guaranteed credit line
The bank violated Bob's right to practice his religion
46
Which of the following types of business organizations reduces or limits the risk of its stockholders:
Partnership
Corporation
Franchise
Sole proprietorship
47
One way that advances in technology helps businesses keep existing products out and extend their life cycle is by
improving performance
demonstrating creativity
minimizing inventory
attracting attention
48
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Having a good attitude
Demonstrating courtesy and respect
Getting to know others on your work team
Being cooperative
49
Which of the following should you do when preparing your letter of application:
Write a letter that is at least one page long
Repeat everything that is on your résumé
Proofread quickly so you can send the letter sooner
Mention any mutual contacts you have
50
A department store sells clothing from brands like Levi's, but it also sells its own brands of clothing, also known as
business brands
value brands
corporate brands
distributor brands
51
Businesses that carry a considerable assortment of goods but only one or a few related product lines are
limited-line businesses
service businesses
discount businesses
specialty businesses
52
Which of the following statements is true regarding the regulation of promotional activities:
Control of promo activities applies only to TV, radio, and newspaper venue
Gov. restrictions in regard to promotional activities vary by country
World laws make it hard for patrons to sue big companies for unfair ad work
Consumer groups have little influence with the gov. about ad legislation
53
What quality-control method helps quality by saving time and catching potential issues earlier in the product process
Lean production
Concurrent engineering
Pareto
House of quality matrix
54
Which of the following is a common product-related complaint:
Poor service
Reduced price
Pressure selling
Incorrect size
55
For which of the following can a sales forecast predict sales:
A specific geographic area
The jury of executive opinion
The marginal utility
A situation analysis
56
What often increases when a person continually resists change or fails to adapt to new circumstances?
Levels of stress
Sense of accomplishment
Inability to use logic
Feelings of contentment
57
Interest rates rising and falling by a wide range on a regular basis often are an indication of
price equilibrium
seasonal unemployment
economic instability
flexible capital
58
Companies spend time and money developing positive organizational cultures because positive culture connects with
company failure
employee turnover
stock market increases
improved results
59
Which of the following describes an ethical privacy policy:
It puts the interests of the company over those of the customer
It includes automatically sending email promotions to customers
It tries to hide information about data collection processes
It includes a system to protect customers in the event of a data breach
60
Which of the following is an example of a potential unethical pricing issue as it relates to social responsibility:
A drug firm sells common lifesaving drug at high prices in certain areas
A clothing shop deeply discounts goods to cut inventory from prior seasons
A firm raises prices on items to cover costs to add pollution-limits device
An oil company substantially increases gas prices when workers go on strike
61
Which is a reason why the ethical and legal issues involved in selling activities are extremely important:
Sellers must understand how to criticize competitors
Sales managers are not responsible for what the sales staff does
Sales staff must know when they can legally bend the truth
Buyers avoid doing business with unethical salespeople
62
George thinks his culture is superior to all other cultures. This is known as
individualism
collectivism
stereotyping
ethnocentrism
63
Rhonda is doing research for a paper in her business class. She should use sources that
are no more than 20 years old
could be considered propaganda
were written by authors who are reputable
emotionally present one side of an issue
64
When developing a computer-based presentation, it is important that each slide contain
creative transitions
colorful graphics
numerical data
key points
65
Which of the following might be considered a violation of employees' privacy in the workplace:
Use of computer passwords
Use of video cameras
Use of security guards
Use of time clocks
66
Luke, a business owner, just hired an employee. What is one thing he should do on the employee's first day?
Assign the employee a mentor who can answer questions they may have
Give the employee with all details of every project they will be working on
Let the employee work on small jobs for a few days so they can ease into it
Start the employee right away so that they becomes accustomed to their job
67
Dave is building a new website. Which of the following does he need to register to obtain a web address for his site:
Domain name
Site builder
Web host
Street address
68
Which of the following helps in the interpretation of mined data:
Visual representation
Clustering
Spreadsheets
Databases
69
TJ's car is deemed void after the BBB stepped in as it needed regular repair for the 1st year of it's life. This is
an example of arbitron
an example of attrition
an example of arbitration
an example of automation
70
The purpose of a company's operations function is to manage its
communications
long-term goals
day-to-day activities
employees
71
Coca-Cola's "Always the real thing" campaign is an example of what type of promotion?
Taste
Company
Service
Product
72
Smith Co. wants to select a representative group of consumers to survey. What part of marketing research is it doing?
Observation
Analyzing
Experimentation
Sampling
73
What information could a salesperson obtain by examining a product?
Texture
Care
Value
Price
74
Saving the money that you might ordinarily spend each day on a cup of coffee and a donut
is the sacrifice you must make for future financial security
can help you achieve larger financial goals
will not result in significant savings
is not a practical step in reaching your financial goals
75
The set of computer programs that manages the hardware and software of a computer is the
transfer protocol
electronic resource
digital connection
operating system
76
What is the first step in the process of leading change?
Ask others to join you in leading the change
Show why the change is necessary
Communicate the change to everyone involved
Put the change into action
77
One of DJ's IT jobs is keeping up copiers. A copier is being swapped soon. What should he do to protect info on copiers?
DJ doesn't need to do anything; the copier's maker will protect info
Talk to the copier's maker to find options to remove/overwrite the drive
Remove/overwrite the copier's hard drive himself to make sure info is safe
Delete all files/print jobs that appear on the copier screen under "recent"
78
Which of the following is a way in which technology has changed the way businesses operate:
Productivity has decreased, and costs have increased
The nature of marketing has remained relatively the same
Employees are sometimes able to do their work from home
Entering new and foreign markets has become more complex
79
Why do businesses want to meet quality standards?
To examine how long it takes to get a job done
To decrease profit
To reduce costs
To determine how much work must be done
80
Legal protection of an invention or a process granted by the government to its owners for a certain number of years is a
copyright
patent
trademark
license
81
Which action is the most likely action that the gov. does when people miss deadlines for filing their income tax returns
Extension
Allowance
Penalty
Refund
82
Which of the following is a true statement about the benefit of having a safe workplace:
Bodily injuries are decreased
Insurance claims are increased
Productivity is decreased
Financial expense is increased
83
Businesses need to identify their markets in order to
control the costs of production
improve their research methods
reach goals and satisfy customers
be sure to appeal to all consumers
84
Which of the following is a common consequence for violating rules of conduct:
Written warning
Criminal charges
Promotion
Increased compensation
85
Which of the following is an example of a salesperson describing a product's construction and materials:
Many of my customers have owned & used this product for more than 10 years
Another feature about this item is that it can also be used in several ways
Because the maker uses high-grade materials to make this item, it's premium
To fit your décor, this product is available in many finishes and colors
86
A depression is characterized by which of the following:
Rapidly rising GDP
Increased consumer spending
High unemployment
Fewer bankruptcies
87
When your level of self-esteem is low, this causes you to have
confidence in your ability
appreciation of life
doubts about yourself
difficulty with visualization
88
Each pay period, Ken has his employer use direct deposit so the funds are available for use when he needs it.
money is functioning as a medium of exchange
money is functioning as a form of cash
money is functioning as a unit of measure
money is functioning as a store of value
89
A bar wants new menu items. A host sees clients ask for vegan food, so they add it. What idea-generation plan is used?
Observation
Trend research
Customers
Brainstorming
90
Amber notices that Ryan is frowning, his face is red, and he is pushing his hair back. Based on this, Amber assumes
Ryan is bored
Ryan is patient
Ryan is enthusiastic
Ryan is frustrated
91
A business that effectively coordinates channel management with marketing activities is more likely to provide
good customer service
flexible credit terms
Attractive product displays
free delivery
92
What is an advantage of verbal communication?
You use passive listening skills to understand the message
Tone of voice can be used to express emotions and thoughts
People must see you to understand the intent of your message
It focuses on facial expressions instead of words to express enthusiasm
93
A firm uses newspaper hype & personal selling to draw patrons & plans a special sales event to gain hype for the opening
This is promotion
This is institutional promotion
This is product promotion
This is advertising media
94
Most marketers cannot expect to maintain their profit rates unless they
introduce new products from time to time
test-market new products
form venture teams to assist with product/service management
allow products to move through the product life cycle
95
Which marketing function helps businesses answer questions like, “Who are our customers?” and “Where are they located?”
Promotion
Product/Service management
Marketing-information management
Pricing
96
Which advertising medium offers the advantage of locating the promotional message near the point of purchase?
Newspapers
Direct mail
Billboards
Television
97
When checking risks associated with nearing events, sport/event groups should get input from all management and
local personnel inspectors
public relations agencies
financial consultants
vertical staff members
98
Which of the following is an internal factor that affects a business's selling policies:
Financial resources
Primary competitors
Customers' wants
Government regulations
99
Managers & researchers have formalized their decisions into statements of what marketing research will achieve, known as
a research problem
a relevant variable
a decision problem
a research objective
100
A researcher is asking a customer a questions during a meeting. What method are they using to collect marketing data?
the contact method
the interview method
the observation method
the relational method