Business Management ALL

The purpose of a company's operations function is to manage its

It is important for employees to follow the rules of conduct:  why?

To handle inquires about specific products in a large business, the sales staff should

Tom is meeting with wealthy customer from Argentina. Tom knows nothing about Argentina, he 

Customer contact can reinforce the company's service orientation by dressing professionally and

People from 1 country need to be aware of the cultural differences to avoid

A business with a positive long term relationship with its vendors should

Which is an example of a quality control measure

Tom needs to Allison to do her work before he can do his work.  Their tasks are:

Which is an example of an ethical issue related to the operations function

What effect does the underground economy have on GDP

Asking serval vendors to submit prices before making a purchasing decision is

Watching an employee perform a work activity and making notes that describe the process is

A time management principle that you might consider applying when working on a major project is

A company orders large amounts of bolts and washers the buyer asks for a 5% discount.  This is

What is the purpose of employee orientation?

A city requires a new building to meet certain size, style, structural and usage requirements

What provides info. about the company's dress code and vacation policies?

What is the main reasons why governments levy taxes?

When customers have low involvement when buying a product (they don't think about it) just buy

Refusing to buy products from a company is

To help businesses adapt their communication styles to appeal to other cultures, the should be

An important part of the job is developing more efficient organization.  This is what 

Which is a problem associated with scientific management theory

Jack said "if I do this and succeed, it will be great, if not, I'll accept the consequences."

One action that an ethical business can take to build long term loyalty with customers is

A business can prevent trade secrets from disclosure to 3rd parties by the court issuing a(an)

What usually decreases as the rate of inflation increases?

Businesses develop quality culture by a combination of continual improvement and 

To reduce the risks associated with noncompliance, a business must monitor

Which is a factor that measures the condition of the economy?

Which type of information does a company need customer input to obtain

Activities such as puzzles and mind games help improve levels of creativity because 

To reduce the risk of access to confidential data, use security software to protect

"I buy only the most expensive brands" is a statement that characterizes the ___ customer

Why do some governments set very high taxes on certain products?

To reduce the risk of employees sharing trade secrets with rivals, they are required to

The tax that businesses pay on the profits they earn is an example of ___ tax

What types of financial info are most useful to businesses?

A company has complaints about product breakage, this is a product quality issue related to

What mgt. function involves identifying qualified candidates for the job

what often happens to businesses when interest rates rise?

An important purpose of mgt. is to ______ the business?

Which could be the basis for prioritizing work responsiblities

What type of $$ is recorded in the cash receipts column of a cash flow statement

The overall objective of workers who form labor unions is to

When sharing complex data with employees, how would the company deliver this information

A company experiences a 3% increase during the 1st quarter and a 5% increase later - this is

The price of raw materials used in mft. a product was double what had been projected 

A primary activity of the directing function of mgt. is:

Employees usually are able to provide good customer service by considering the customers'

Human resource dept. is responsible for coordinating the ___ for employees

To maintain favorable relationships with vendors, 

What is the benefit that continuously takes action to improve the quality of goods and services

Which is an example of a written business inquiry? (asking a question)

Tim did not back up the computer system and the system crashed, Tim:

When interest rates continue to increase to a high level, the economy might experience a(an)

Nations that have an unequal distribution of economic factors rely on each other for

Which is a way that businesses can use financial information

A wanting to start a new company and needs financial support should develop a plan to present 

Which is an example of HR management?

An action that a business might take to capture tacit knowledge from employees?

The direct benefit that a business receives when salespeople can answer customer questions is

What do many businesses do with the money they have made as a result of positive cash flow

 Employees can demonstrate a service orientation to customers and reinforce verbal communicat..

To keep a hazard-free environment, local regulations require businesses to undergo

 Interactive computer simulations to help employees learn how to do their job is using tech

Which of the following questions should effective managerial planning answer?

To develop realistic budgets, existing businesses usually base their estimates on

A reason why it is important for businesses to continuously try to improve work processes is

A business order 10% more widgets than they actually need due to demand being hard to predict

To control various business activities in an effective manner, managers must first

What is an element of all businesses that managers must control?

What action do businesses need to take to continuously improve quality

The first task in the HR management activity of staffing is

Why do businesses often evaluate vendor performance after orders have been delivered

What do most creative ideas need in order to come into being

Production shortcuts that lower the durability of goods are unethical practices relating to

The number of levels of mgt. that a business needs usually depends on the:

Company has space limitations and need to have shelving custom made.  This is a ___ order

Supplier gives 6% discount, although the company wants 8%, but agrees to 6% during negotiation

What is often a factor that a business considers when evaluating a vendor's performance

When Andrew helps Mrs. Greene select a product, he summarizes her request in his own words 

One of the most important aspects of the project mgt. involves

Businesspeople who fail to adapt their communication styles to their international clients may

What are the three primary characteristics of an effective control system in a business?

An example of an activity associated with the directing function of mgt. is

Linda tells others that Ken is getting a 6% raise - she is exhibiting unethical behavior 

Businesses compare the income statement info for several consecutive years to calculate

Which are methods that countries use to control their trade with other nations

An important aspect of using technology in customer relationship management involves

Established businesses base their cash flow estimates on figures obtained from

In the GDP, which of the following is subtracted?

Operations activities vary depending on a business's

Jane has a 2 hr meeting with boss, and a video conference at 4:30, appt. w/ Susan at 11:30 OHNO

Which is an example of an employee enforcing a firm's image through job performance

Working with the Red Cross with hurricane relief illustrates what goal?

Emphasizing customer service can help a business to be

Which of the following are included when calculating GDP

Which is a factor that affects a business's selection of policies to guide its operations?

Which customer relationship mgt. software would be the best to track potential customers

One aspect of managing the bid process in purchasing involves

If an employee continuously fails to follow the rules of conduct, the firm is likely to:

Which of the following situations represents an absolute advantage for Country A

A company resource that employees often analyze to ascertain policies and procedures?

The total-quality approach found in today's business services industry focuses on

Which is an example of current liabilities that would be included in a balance sheet

Which is an example of an ethical dilemma that HR managers may encounter

Shannon told the XBO Company about some changes that her previous company made to improve

Which of the following activities should be an employee's top priority?

One way to use technology that benefits the operations process is by

During an expansion phase of the business cycle, businesses will tend to

Companies provide their customers with time sensitive product info by alerts or cell messages

The prices of goods/services remaining fairly steady is an indication that the economy is

Why do most businesses use some type of quality control method at work

Orientation is provided as soon as employees report to work; why?

When Jack uses the company car to run personal errands, he is acting unethical because he is

The primary purpose of developing organizational goals is to:

A way of reinforcing the image through employee performance is by making sure employees have

How does double counting affect the GDP?

A company ships 19 cases of bolts to SOA company every other week. This is a ___ purchase order

Which is a legal consideration for a business's operations mgt. function

What often happens when a nation has a high unemployment rate

Which are examples of raw materials that a business might keep on hand for production

When all employees can check inventory using the internal network of computers specific to them

What tends to occur when a country is experiencing political instability

Which is a cultural/social characteristic that affects the trade with foreign countries

Which is an ethical issue that a business manager might encounter

A tool to share explicit knowledge simultaneously with co-workers in different areas

Which is an example of an economic risk?

What often appears at the bottom of a business letter if a sales brochure is attached

In a floating exchange rate system currency values are determined by

 Mgr. who wants to uncover all hidden aspects of a problem to find the solution might use

The first step in handling customer complaints is to

To secure confidential financial data through the Internet, businesses often use

Which is an activity associated with the organizing function of mgt.

A business should evaluate the financial condition of a vendor when selecting a vendor

Melanie's supervisor made changes in some of her tasks so that they would be easier

Which are components generally included in a company's  business plan

Salespeople who know about the brands, sizes, and styles can answer questions about

Increased spending means the economy is stable which leads to an increase in

A manager is most likely to use financial information when

A brand promise is what the business intends to

The impact of some risks can be reduced if the business transfers the risk to another business

Effective marketing info mgt. function enables marketers to

There is a billing error!  What should customer service do?

To control the level of risk, mgt. needs to clearly communicate the code of ethics to employees

Which of the following is a result of new technology's impact on operations management

A primary staffing consideration when a mgr. decides to hire a new employee is?

To reduce the risk of legal problems, a company might require partners to sign a forma

Which statement is true about marketing functions?

Letters of inquiry are routine business communication and usually contain

What is often the result when businesses are able to achieve and maintain a quality culture

An effective way to prioritize work is to categorize tasks in:

Which of the following is the FIRST step of effective managerial planning?

What mgt. theory focuses on understanding employee motivation, conflict, expectations

Informational messages should explain the situation and include data for the recipient to 

Which is a factor that might cause a business to adjust its budget figures?

By explaining the company's policies to customers, misunderstandings can be avoided/improve 

An important aspect of operations is making sure that the business is able to

Which is an example of continuous improvement

Your chances of finding and keeping a job are greatest when

If a company continuously fails to deliver on its brand promise it will

A company update firewalls to protect personal info.  This builds trust in relation to

What is the relationship between a business's goals and its budget

When assisting employees with prioritizing work responsibilities, it is helpful to

The information in a cash flow statement is transformed (from numbers to ___)

What is one of the main purposes of a business plan

The attitude "there is always another day" is best described as:

Sally is a production line worker, who does she report to?

Before Bob can do his work, Ingrid must tell him that money is available to pay bills: 

In the next 3 years, PRM wants to set up an electronic data interchange - this is a __ goal

What is needed for continuous quality improvement

The role of ethics in HR management involves

Tacit knowledge is important because all employees have personal __ and __ to help the buisness

Unemployment hurts the economy because unemployed people are unable to contribute to the

An important question that a manager must consider when hiring a new employee

What is an appropriate guideline for writing a sales-oriented business letter?

An important aspect of the organizing function of management involves

The owner of a business has asked the manager to open another branch - what phase

When writing routine messages, one should present the information in a(an) ___ way

What behavior is a manager exhibiting when they can make decisions w/o favoritism

A plant manager or a dept. head would be an example of which level of mgt.?

Salespeople sometimes have difficulty meeting the needs of customers who

An organization with a quality culture would have executive level managers who are 

A growing number of interactions between businesses and customers are taking place

Risks caused by changes in the market and affect the production and distribution of products 

When consumers purchase gasoline, phone services, tobacco must pay

One way to determine if an employee is helping a business achieve its organizational goals is

Which situation demonstrates the use of technology to recruit employees?

Which statement about continuous improvement is NOT true

Which is an example of a business performing the marketing function of promotion

"I'd like to have that in writing before I give you my money," best describes the __ customer

Which of the following can be taxed twice?

Electrical storms, floods, and earthquakes are examples of ___ risk

How long do most business cycles last?

Before writing informational messages, it is important to 

What product-mgt. activity involves determining when project tasks should be performed

When preparing a balance sheet, a business owner would categorize fixed assets as

Having thorough product knowledge may help the company achieve what goal

Vendors W, X, Y, and Z offer different discount including free shipping, which is best deal

One way businesses to help employees prioritize their work responsibilities is by conducting

Which is an activity in the product/service management functions?

Which of the following is a benefit to businesses orienting new employees?

Which of the following is one source of cash that flows into a business

According to the L of DR continuing to hire additional employees will ___ production

When writing a letter of inquiry, when should you identify the purpose of the letter

Which are the 3 major areas of customer complaints?

Which is an example of a buyer placing an advance order?

Which of the following is an element of the planning function of management? 

Customers are more likely to spend time evaluating options when the product

The opening sentences of an effective business letter should 

An important aspect of managing work commitments is

What should you do to determine whether a customer's complaint is justified?

Which is true about customer relationship management (CRM)

Which risks might result from ethical misconduct?

What is 1 reason why the overall unemployment rate understates the actual employment situation

Businesses follow the L of D R to combine the right amt of resources to achieve production &

When consumer spending and consumption decrease, consumer confidence tends to

Who is most likely to report directly to a corporation's CEO?

Amy and Tom work together and their jobs rely on each other.  Their jobs are:

An economy with a high unemployment level tends to have 

If interest rates go down, which of the following would most likely occur?

When the economy is in a downturn, many are unemployed, and cannot more than basic necessities

Why are management theories important

An important reason for having business policies is that policies

One of the purposes of developing a business plan is to ___ for the business

An employee is assigned to handle all incoming phone orders - this is specialization by

An advantage to businesses of using quality control methods is that these methods often

Which is an ethical issue?

A brand new company is focused on getting off to a good start.  What goal does this demonstrate