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Quiz on Communication
Quiz on Communication
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Questions on the Unit 1, Developing Effective Communication
Flashcards
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Questions
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Answers
1
Which list contains the most effective verbal communication attributes?
Mise en place
appropriate language, clear voice volume, listening
lack of empathy
culturally specific communication customs and practices.
2
Give 3 examples of verbal communication
avoiding jargon or slang
using non-discriminatory language
clear speech, pronouncing words correctly
talking really loudly and quickly
3
Ways to improve verbal communication
All of the above
Organize thoughts before you speak
Speak Clearly
Think twice before speaking
4
when should you use formal communication?
when you are out with your mates
when you are in a meeting
when talking with your manager at work
when meeting a new service user at work
5
Has technology increased communication in the past years
no
Yes
6
Verbal communication is still the most used form of communication.
False
True
7
Communication process/cycle is
Receiver, message, decoding feedback
Sender, receiver, message feedback
Message, decoding, comprehension, feedback
Dialogue, message, understanding and feedback
8
Which statement is incorrect. Written communication should be?
Courteous, complete and culturally sensitive
Use industry terminology and slang once you have a rapport
Clear, legible, concise and accurate
Appropriate industry terminology and formality of language.
9
Who created the Communication Accommodation Theory?
Erik Erikson
Chris Pratt
Howard Giles
10
This student is demonstrating what form of communication?
Speaking a language
Singing
Dancing
Reading out loud
11
what forms of communication does Australia have with other countries ?
Pigeon mail
Satelites
owl post
refugee boats
12
What is digital communication?
Codes transferred into electric pulses
Communication using any technology
Using signals of information
Transferring information digitally
13
Non-verbal communication
may include
Body language, dress accessories gestures and mannerisms
Holding hands, complements and dancing
Body language, eye contact and facsimile
Tone, questioning techniques and mannerisms
14
Which of these NGOS help with communication
none of the above
Salvation army
care australia
red cross
15
what is formal communication
talking to your Friends
wearing a suit
an exchange in information that is official
16
when might you use informal communication?
when meeting a new service user at work
making arrangements with your friends
sending a text message to your aunt
talking to your tutor about your work
17
Why do we need communication?
To give instructions
To share information
To drive a car
To eat food
18
what is informal communication
talking
how we communicate with others all the time
is the casual and unofficial form of communication
19
Having good communication skills......
can stop you getting bored at work
means people like you
will help encourage people to eat
20
Is communication between countries at its peak
Yes
No
21
What communication
Communicating and eye contact
Listening to people
Talking
Interacting between two people
22
What are computer-based communication mechanisms?
All of the Above
Airplay
Apps
Airdrop
23
Non-verbal communication
may include
Tone, questioning techniques and mannerisms
Holding hands, complements and dancing
Body language, eye contact and facsimile
Body language, dress accessories gestures and mannerisms
24
Name this type of communication:
Postman
Postcard
Email
Text
25
Which statement is incorrect. Written communication should be?
Appropriate industry terminology and formality of language.
Courteous, complete and culturally sensitive
Clear, legible, concise and accurate
Use industry terminology and slang once you have a rapport
26
Which list is not a barriers to effective communication?
appropriate language; clear voice
Bias and stereotyping; lack of empathy
individual differences; emotions
physical barriers, eg noise; inattention
27
Which of the following is a type of non-verbal communication
Facial expression
Talking on the phone
Asking questions
Eye Contact
28
You use this type of communication all the time. What is it?
Email
Message
Letter
Note
29
How many types of communication are there?
Four
Two
One
Three
30
Which of the following is not a form of communication?
memes
non-verbal
written
verbal
31
the television and loud music, can disrupt communication
interference
assertiveness
mixed messages
feedback
32
Which list contains the most effective verbal communication attributes?
appropriate language, clear voice volume, listening
culturally specific communication customs and practices.
Mise en place
lack of empathy
33
Which list is not a barriers to effective communication?
Bias and stereotyping; lack of empathy
physical barriers, eg noise; inattention
appropriate language; clear voice
individual differences; emotions
34
what are 3 features of one-to-one communication?
listening to the other person
having a start, middle and end to the interaction
facing each other
talking fast
35
Communication process/cycle is
Receiver, message, decoding feedback
Dialogue, message, understanding and feedback
Message, decoding, comprehension, feedback
Sender, receiver, message feedback
36
What form of communication is this image showing?
BATCO
phonetic alphabet
The Enigma machine (WWII)
Radio
37
Name the four stages of group formation suggested by Tuckman1965.
Storming.Forming. Storing.Preforming
Forming,Performing.Storming. Preforming
Performing.Storming. Forming. Jugging
Norming. Good. Storing. Preforming
38
Which TWO of the following are POSITIVE examples of non-verbal communication?
Smiling
Stooped body posture
Open arms
Frowning
39
when might you use informal communication?
when meeting a new service user at work
making arrangements with your friends
sending a text message to your aunt
talking to your tutor about your work
40
What form of communication is this student showing?
Dancing
Painting
Braille
Singing
41
Which is the least effective form of communication
message in a bottle
Email
facebook
refugee boats
42
which is not a method of electronic communication
email
Bluetooth
speaking
video chat
43
which three countries do Australia share communication links with?
New Zeland, PNG, Japan
Png , japan, England
Lebanon, Greece, Jamacia
Tasmania, Qld, Nsw
44
What's this type of communication?
A letter, obviously!
An envelope, of course
It's an email, obviously.
It's a postcard!
45
Which is an example of digital communication we covered?
Phone Call
Social Media
Texting
Face to Face
46
give some examples of non-verbal communication
posture, body language and gesture
signs, symbols and pictures
talking quietly and looking at the floor
proximity & appropriate use of touch
