When a conflict arises between two coworkers, the best solution is to:

communicate with the coworker to seek a solution.

A result of using teamwork in an organization is:

increased production and output.

Which exemplifies positive communication skills at work?

Responding to memos, phone messages, and e-mails promptly

Why is consensus important

Group members can support a decision and move forward

Reading is important in the workplace because of the need to read:

instructions from the supervisor

To get along better with your coworkers:

listen and answer questions briefly and positively.

When answering the phone at work, it is appropriate to:

identify oneself and the company

When addressing someone involved in a conflict:

talk to him/her in a private location

Which represents ethical behavior in the workplace?

Reporting a coworker who is stealing merchandise

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Career Management 1.02 Review

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Test review for Unit 1.02

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Questions 20

Answers

1
Which is a benefit of a conflict?
Workplace injuries are prevented
Stress is caused
Relationships are weakened
Differences are often settled
2
When a conflict arises between two coworkers, the best solution is to:
communicate with the coworker to seek a solution.
go directly to supervisor w/out 1st discussing the problem
fight it out with the coworker after work.
avoid the coworker altogether
3
A leader’s willingness to take credit and blame for his/her actions is called:
vision
decisiveness
empathy
accountablility
4
A result of using teamwork in an organization is:
increased production and output.
decreased worker morale
equal salaries
less competition
5
Which exemplifies positive communication skills at work?
Making personal phone calls early in the day
Never offering an opinion at meetings
Always telling jokes
Responding to memos, phone messages, and e-mails promptly
6
Communication skills include
math
health
science
reading
7
What skill helps a person follow oral directions?
Speaking Clearly
Multitasking
Listening Carefully
Setting Goals
8
Why is consensus important
It allows part of the group to move forward
It causes resentment of part of some group members
Group members can support a decision and move forward
Group communication is weakened
9
Most ehics problems in the workplace involve
dishonesty
punctuality
confidentiality
loyalty
10
When speaking to someone at work about a conflict:
try to embarrass him/her
use "you" messages
talk to him/her in front of other people
use "I" messages
11
When taking a telephone message at the workplace, it is best for the person to:
rely on his/her memory
tell the message to someone.
tell the caller to call back later.
write the message down.
12
Reading is important in the workplace because of the need to read:
TV Guide.
instructions from the supervisor
Shakespeare’s great works.
a personal text from a coworker.
13
To get along better with your coworkers:
listen and answer questions briefly and positively.
always tell the supervisor what coworkers say.
ask the supervisor before repeating gossip.
do not say anything to anyone.
14
Which often has the most effect on the understanding of a spoken message?
Nonverbal communication
What is heard
What is said
Voice tone
15
When peers at work offer suggestions to correct a weakness, a person should:
ignore them.
consider their suggestions.
become defensive
always accept their advice
16
When answering the phone at work, it is appropriate to:
chew gum
identify oneself and the company
place the caller on hold immediately
use slang terms
17
When addressing someone involved in a conflict:
use profanity
speak loudly and sharply
talk to him/her in a private location
use "you" messages.
18
For the employee, teamwork usually results in:
greater insurance coverage
increased morale
loss of communication
lower self-esteem
19
The words "To," "From," "Date," and "Subject" appear in the heading of a:
table of contents
newsletter
business letter
memorandum
20
Which represents ethical behavior in the workplace?
Replacing money stolen out of the cash drawer
Reporting a coworker who is stealing merchandise
Deliberately shipping damaged goods to a customer
Taking a 1 hr lunch instead of 30 min. when the boss is away

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